Authentication support?

[kk_cloudron]

It seems to work with the email address of the user but the connection wont be established. The process stands still with the following screen:

When I use only the username there is the error "Incorrect username or password"

Can you assume, whats the reason for that?

(I already checked the firewall rules of the hoster (Hetzner))

[jdaviescoates]

@kk_cloudron I just did a fresh test install on a Hetzner VPS and it Just Worked (generally on Cloudron you always use the username, not the email: unless it's a webmail client you're logging into)

Quite possibly the changes you've attempted to make messed something up?

I'd suggest starting again with a fresh install and be sure to select the correct User management setting you want at install:

It should then just work without you having to configure anything.

[chetbaker]

Mmm. I did a fresh install but the app doesn't show any login prompt

[jdaviescoates]

@chetbaker no, it doesn't until you actually start a meeting, then it says waiting for host, then you say i am the host and then you login

[chetbaker]

Oh, cool. Thanks!

[michaelpope]

@nebulon @jdaviescoates @chetbaker

Thanks! I feel pretty dumb here, as the reason I had this problem was that I just didn't start a meeting. I assumed (incorrectly) that it would block the main page with a log in screen, and not just the 'I am host' button once you actually start a meeting. Thank you for the answer :).

[jdaviescoates]

perhaps @staff should ads something to the docs ‍️ as I think this trips up a few people as it's a bit counter intuitive

[jdaviescoates]

@jdaviescoates said in Authentication support?:

docs ‍️ as

odd that second emoji is not in the edit box but is magically appearing all by itself

[kk_cloudron]

@jdaviescoates Thanks for the advise but unfortunately it didn't help.
I did a fresh install to for double-check it. (But also never changed anything in the configurations before or used any authentication other than cloudron group)

Install-screen:

(Yes, I am in the selected Group )

Login-Screen (User or PWD incorrect)

Log from Login:

However, there is no hint/reason for this error there either - or do I just not see it?

[kk_cloudron]

Located the problem: it's something about the password length. Tested it with different length with a shorter password it works now