" Error creating an account for this identity." when logging in for the first time

[nebulon]

Never seen this error, have you looked upstream what it might mean? Does that user maybe have some username which could cause some conflict?

The logs you have posted only show successful request. Can you also check the browser console logs and the networking tab in the inspector?

[girish]

Maybe the user's username/display name/email has some funny characters which Mastodon doesn't like?

[g66lol]

I think this has to do with not having SMTP set up correctly. Since DNS is taking forever as always, I quickly got around this by opening the Mastodon Terminal and putting this stuff in:

# /app/code/bin/tootctl accounts create <username> --email=<email> --approve
# /app/code/bin/tootctl accounts modify <username> --role Owner
# /app/code/bin/tootctl accounts modify <username> --confirm

[girish]

@g66lol said in " Error creating an account for this identity." when logging in for the first time:

Since DNS is taking forever as always

Curious... what do you mean by this? Your DNS provider takes too long for propagation? How does this relate to SMTP?

[g66lol]

@girish Using Digital Ocean, they keep the SMTP port closed by default, and Mastodon can't send out the confirmation email.

Instead of asking Digital Ocean to open the port, I'm running my email through a 3rd party (Proton Mail) so I have to add a DNS TXT record and then wait for DNS to update it so that Proton Mail sees that I own the domain.

[Jenova]

Having the same issue. Nothing is working. No idea how to fix this...

[girish]

Need more context to help. This happens on a fresh installation? After upgrade? Which Cloudron and Mastodon package version are you on?

[jayonrails]

This happens on a fresh install, both on the newest Cloudron and Mastodon version available, but also a few weeks ago when I opened this thread.

Although I haven't applied the step described by @g66lol, I was able to log in after a few days. I don't know if this is reproducable.

[joseph]

@jayonrails we are able to reproduce this. It seems to be some regression in latest Cloudron release (8.0.6). We are investigating.

[jayonrails]

Perfect. Let me know if I can support in any way.

[girish]

@jayonrails ok, we found the issue. If you have no avatar set on Cloudron, it breaks mastodon. It's a bug in mastodon. A workaround: set a profile picture in Cloudron (profile -> avatar).

We have put a workaround in coming Cloudron release to avoid the Mastodon bug.

[Jenova]

@girish said in " Error creating an account for this identity." when logging in for the first time:

Need more context to help. This happens on a fresh installation? After upgrade? Which Cloudron and Mastodon package version are you on?

Sorry I never got back on this. Been too busy plus I fixed it myself using @g66lol method. I had to use Gmail as a relay since my server wasn't being recognized fast enough

[jayonrails]

@girish said in " Error creating an account for this identity." when logging in for the first time:

If you have no avatar set on Cloudron, it breaks mastodon.

You must have had a serious headache to find this bug. Thank you very much for your analysis.
Just out of interest: in which places is the profile picture set in Cloudron used in other applications?

[girish]

@jayonrails the avatar link is set in the OIDC responses. that's the only situation where cloudron's profile pics are used in apps.