My server vps stopped on Contabo two days ago !

[saad qasim]

Two days ago and suddenly I find that my server has been stopped since 12 o'clock after midnight on 4/1/2025 and until the moment it is stopped. I messaged support and it was their response :

"Thanks for reaching out to Contabo customer support.

We have recently faced technical difficulties on the host server system where your VPS is located, which our systems unfortunately could not resolve independently. Since our monitoring systems alerted us anyway, our technical department started investigating and rectifying the situation without delay. As we are unable to give you an estimated time of resolution, we kindly ask you for your patience until this problem is resolved.
Thank you for your understanding.
If you have any further questions or need help, please do not hesitate to contact us.
Best regards,
Alexandra
Contabo Support"
I have been waiting for a long time. I have been worried a lot about losing data, what is going on? Can I lose my data forever?

What should I do and he doesn't have backup copies of customer sites? I didn't think that it could happen, it's a big mistake from me, but what should I do now?

I tried connecting to the server through vnc, but this didn't work. I think the server is completely out of the network
After that, I wrote to them several times and they didn't respond, just tell me about your experiences with Contabo. Is it possible that they won't fix the server? Are there cases that the server is no longer working?

Can we happen on Saturday and Sunday, we can see a solution on Monday?

regards

[nebulon]

This seems like something only Contabo can solve. Regarding the backups, are you saying your Cloudron wasn't setup to do backups or only backups to the server's disk itself? If you have setup any external backup destination with Cloudron, you can also restore the whole Cloudron to another server following our docs at https://docs.cloudron.io/backups/#restore-cloudron

[saad qasim]

@nebulon
Unfortunately, I didn't install Cloudron before ,
I don't know how I can get the data of hosted sites

Of course, Contabo is the one who should do this, but do they really care about their customers and why are they so late in returning the servant?

If it has been disabled, it is easy to repair and so that the hard disk can be returned again

[jdaviescoates]

It sounds like the moral of this story is

1. DO use Cloudron
2. DON'T use Contabo

That doesn't help you right now but it sounds like only Contabo could do that. Good luck!

[nebulon]

@saad-qasim ah this is a Cloudron forum, not related to generic server or contabo issues, we can probably not help you much then