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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. DocuSeal
  3. Password + OTP

Password + OTP

Scheduled Pinned Locked Moved Unsolved DocuSeal
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    • L Offline
      L Offline
      lukas
      wrote on last edited by
      #1

      Hi,

      I changed my password to a 64 characters one and activated OTP, now I can't login anymore.

      Regards
      Lukas

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      • nichu42N Offline
        nichu42N Offline
        nichu42
        wrote on last edited by
        #2

        Same here. I'm caught in a loop between e-mail/pass and OTP page.

        Matrix: @nichu42:blueplanet.social

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        • nichu42N Offline
          nichu42N Offline
          nichu42
          wrote on last edited by
          #3

          I was able to log in again after resetting the password (to what it has already been before).

          Matrix: @nichu42:blueplanet.social

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          • D Offline
            D Offline
            docuseal
            wrote on last edited by
            #4

            @lukas @nichu42 OPT should work - you just need to wait 60 seconds to get a new code to sign in (the same code you used to set up OTP wont work on the sign in form)

            L 1 Reply Last reply
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            • D docuseal

              @lukas @nichu42 OPT should work - you just need to wait 60 seconds to get a new code to sign in (the same code you used to set up OTP wont work on the sign in form)

              L Offline
              L Offline
              lukas
              wrote on last edited by lukas
              #5

              @docuseal yes I waited more than 60 seconds, still doesn't work....not even after a password reset. Is my password too long?

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              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #6

                Just tried to reproduce the issue, but 2FA works just fine here. Maybe there is some timezone setting off or a clock skew happening on that server?

                L 1 Reply Last reply
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                • nebulonN nebulon marked this topic as a question on
                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #7

                  @docuseal on a side-note, the 2FA setup only shows the dotcode, might be useful to show the initial secret as plain text also. In my case I have a 2FA client which does not have a camera.

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                  • nebulonN nebulon

                    Just tried to reproduce the issue, but 2FA works just fine here. Maybe there is some timezone setting off or a clock skew happening on that server?

                    L Offline
                    L Offline
                    lukas
                    wrote on last edited by
                    #8

                    @nebulon all other 2FA on Cloudron are working fine

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                    • nebulonN Offline
                      nebulonN Offline
                      nebulon
                      Staff
                      wrote on last edited by
                      #9

                      do you see any errors on the app side then? Also not sure if it matters but docuseal also has a timezone setting per user profile, maybe that needs adjusting?

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                      • L Offline
                        L Offline
                        lukas
                        wrote on last edited by lukas
                        #10

                        Docuseal re-installed, set a 32 characters password and OTP, now it's working

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