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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. DocuSeal
  3. Password + OTP

Password + OTP

Scheduled Pinned Locked Moved Unsolved DocuSeal
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  • L Offline
    L Offline
    lukas
    wrote on last edited by
    #1

    Hi,

    I changed my password to a 64 characters one and activated OTP, now I can't login anymore.

    Regards
    Lukas

    1 Reply Last reply
    1
    • nichu42N Offline
      nichu42N Offline
      nichu42
      wrote on last edited by
      #2

      Same here. I'm caught in a loop between e-mail/pass and OTP page.

      Matrix: @nichu42:blueplanet.social

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      0
      • nichu42N Offline
        nichu42N Offline
        nichu42
        wrote on last edited by
        #3

        I was able to log in again after resetting the password (to what it has already been before).

        Matrix: @nichu42:blueplanet.social

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        • D Offline
          D Offline
          docuseal
          wrote on last edited by
          #4

          @lukas @nichu42 OPT should work - you just need to wait 60 seconds to get a new code to sign in (the same code you used to set up OTP wont work on the sign in form)

          L 1 Reply Last reply
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          • D docuseal

            @lukas @nichu42 OPT should work - you just need to wait 60 seconds to get a new code to sign in (the same code you used to set up OTP wont work on the sign in form)

            L Offline
            L Offline
            lukas
            wrote on last edited by lukas
            #5

            @docuseal yes I waited more than 60 seconds, still doesn't work....not even after a password reset. Is my password too long?

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            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #6

              Just tried to reproduce the issue, but 2FA works just fine here. Maybe there is some timezone setting off or a clock skew happening on that server?

              L 1 Reply Last reply
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              • nebulonN nebulon marked this topic as a question on
              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #7

                @docuseal on a side-note, the 2FA setup only shows the dotcode, might be useful to show the initial secret as plain text also. In my case I have a 2FA client which does not have a camera.

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                • nebulonN nebulon

                  Just tried to reproduce the issue, but 2FA works just fine here. Maybe there is some timezone setting off or a clock skew happening on that server?

                  L Offline
                  L Offline
                  lukas
                  wrote on last edited by
                  #8

                  @nebulon all other 2FA on Cloudron are working fine

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                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #9

                    do you see any errors on the app side then? Also not sure if it matters but docuseal also has a timezone setting per user profile, maybe that needs adjusting?

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                    • L Offline
                      L Offline
                      lukas
                      wrote on last edited by lukas
                      #10

                      Docuseal re-installed, set a 32 characters password and OTP, now it's working

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