freescout - unable to create mailbox

[christossioutis]

I tried to use freescout (not using OIDC plugin) but I cannot create a mailbox. Error shown when trying to create a mailbox 'Whoops, looks like something went wrong — check logs in /storage/logs'. I can also replicate the problem on demo.cloudron.io

[james]

Hello @christossioutis

I just reproduced this error and will look into it.
Thanks for reporting.

[james]

This seems to be an upstream error.

From the Freescout web ui app-logs when checking $FREESCOUTAPP/app-logs/app

  error	production	2025-05-26 06:19:54	 SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'ratings' cannot be null (SQL: insert into `mailboxes` (`signature`, `email`, `name`, `ratings`, `updated_at`, `created_at`) values (<br><span style="color:#808080;">--<br>

This already has been reporte upstream =>
https://github.com/freescout-help-desk/freescout/issues/4800

The suggested Hotfix => https://github.com/freescout-help-desk/freescout/issues/4800#issuecomment-2903781008

Temporary fix: change line 92 in /app/Http/Controllers/MailboxesController.php to:

        'ratings' => $request->ratings ?? 1,

Is not possible in a Cloudron setup since /app/code/app/Http/Controllers/MailboxesController.php is read-only.
As soon as this is fixed upstream, Cloudron will release the update as well asap.