Unabable to login

[sebastienserre]

Hello

After importing my SQL backup, I'm unable to log in Dolibarr due to this error message

Is someone knows what I missed ?

Thanks

[james]

Hello @sebastienserre
The Cloudron Dolibar app only supports OIDC.
So I assume, your previous Dolibar had a local user management or a different OIDC provider?

[sebastienserre]

it has a local user management

[james]

Hello @sebastienserre
On every app start of @dolibarr the LDAP and OIDC configuration is written to the database before the fully starts.
Are you able to login with your Cloudron user?

[sebastienserre]

Hello @james
Not after having imported my SQL DB following https://docs.cloudron.io/guides/import-mysql
Is there some setting to add directly in the DB ?

[james]

Hello @sebastienserre
Can you try the following?

• Create an app backup
• Put the app into recovery mode
• open the Web Terminal of the app
• run:

  /app/pkg/sync-users.sh
  

• run:

  /app/pkg/start.sh
  

• Wait for the app to come reachable
• Try to login with your Cloudron user

[sebastienserre]

First command is returning an error

root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/sync-users.sh
==> Syncing LDAP users into dolibarr
Created directory: /var/lib/snmp/cert_indexes
Error: Dolibarr config file content seems to be not correctly defined (file /core/lib/functions.lib.php not found).<br>
Please run dolibarr setup by calling page <b>/install</b>.<br>
root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# 

then the second is producing PHP Warning and then never go out from recovery mode

root@069c78d3-05f5-4e4b-a0be-da6396c1f304:/app/code# /app/pkg/start.sh
==> Ensure permissions
==> Starting Dolibarr
PHP Warning:  Undefined property: stdClass::$MAIN_VERSION_LAST_INSTALL in /app/code/htdocs/install/get-version.php on line 33
==> Running upgrade hooks .  -> 22.0.4
==> Upgrading from version  to version 22.0.4
[Wed Jan 14 07:48:32.022598 2026] [mpm_prefork:notice] [pid 22] AH00163: Apache/2.4.58 (Ubuntu) mod_perl/2.0.13 Perl/v5.38.2 configured -- resuming normal operations
[Wed Jan 14 07:48:32.022648 2026] [core:notice] [pid 22] AH00094: Command line: '/usr/sbin/apache2 -D FOREGROUND'
- - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"
- 

The line - - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"is repeating

[james]

Hello @sebastienserre

@sebastienserre said in Unabable to login:

The line - - - [14/Jan/2026:07:48:40 +0000] "GET / HTTP/1.1" 200 7214 "-" "Mozilla (CloudronHealth)"is repeating

This is the Cloudron Health check which checks if the app is responding. Seeing this would indicate that the app is up and running.

I am looking into the reported error when running /app/pkg/sync-users.sh.