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  3. Trying to add a mailbox but says it already exsists

Trying to add a mailbox but says it already exsists

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  • J Offline
    J Offline
    joseph
    Staff
    wrote on last edited by
    #2

    Maybe there is a Mailing List of the same name? (The error message is still misleading).

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    • apesorgukA Offline
      apesorgukA Offline
      apesorguk
      wrote on last edited by apesorguk
      #3

      No mailing lists at all. Another strange thing is I can add them as an alias without error.

      screenshot-my-intranet-apes-org-uk-2026-01-27-11-11-06.png

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      • jamesJ Offline
        jamesJ Offline
        james
        Staff
        wrote on last edited by
        #4

        Do you have any app that is using the developer@ mailbox?

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        • apesorgukA Offline
          apesorgukA Offline
          apesorguk
          wrote on last edited by
          #5

          No we don't I have checked every app we use.

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          • apesorgukA Offline
            apesorgukA Offline
            apesorguk
            wrote on last edited by
            #6

            is there no way to search via terminal?

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            • J Offline
              J Offline
              joseph
              Staff
              wrote on last edited by joseph
              #7

              @apesorguk Can you try running this via SSH?

              mysql -uroot -ppassword -e "SELECT name, domain FROM box.mailboxes"
              

              Is developer listed there?

              Can you also check the REST request in the Network tab of your browser?

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              • apesorgukA Offline
                apesorgukA Offline
                apesorguk
                wrote on last edited by
                #8

                Yes it is showing there, for somereason just not showing on the GUI

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                • apesorgukA Offline
                  apesorgukA Offline
                  apesorguk
                  wrote on last edited by apesorguk
                  #9

                  Ok so I deleted the alias we had for it under development and tried to add the mailbox and now its worked. Bare in mind I only added the alias after the error to see if I get the error adding as a alias.

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                  • J joseph has marked this topic as solved on
                  • J Offline
                    J Offline
                    joseph
                    Staff
                    wrote on last edited by
                    #10

                    If you hit it again, we should definitely investigate further.

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                    • apesorgukA Offline
                      apesorgukA Offline
                      apesorguk
                      wrote on last edited by
                      #11

                      Thanks for you help

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