PHP Fatal error - Call to undefined method 'fetch_all'.

[nebulon]

Hi and welcome here. Do you have any more information for us about the context of the error?

[mgan]

Hi, well we do nothing. It is happening in the logs every 15 minutes. And the IT dev who helps us with some apps on cloudron told me to inform the cloudron support. He things it is a Cloudron cron error.
The fetch_all error repeating every 15 minutes in the Cloudron logs is a Cloudron/Dolibarr v23 compatibility issue in the Cloudron cron runner script (cron_run_jobs_custom.php). This is not related to order validation and would need to be reported to Cloudron support.

[james]

Hello @mgan
So this log is from a Dolibarr app?
Or some custom app?
Please provide more details and best a step by step process to follow to reproduce this issue.

[mgan]

Hello @james . Sorry for my lack of professionalism as this is all new to mew :).
Yes , we have installed on the cloudron Dolibarr and n8n. Our IT devs said that is it a kind of incompatibility with dolibarr.
As we dont yet use all the time those 2 apps, as we are still setting dolibarr to work properly i can not tell you when did this error started to happen. What i know that this lines in php logs is on every 15 minutes - so it seems even when we do nothing it gives this php error by it self. I dont know how to reproduce it as we didnt witness a problem on software or we dont use its full potential yet. The only thing is that dolibarr updated recently (i dont know when as it was set o autoamtic upgrade to latest version).

[james]

Hello @mgan
I have looked into this issue but was able to reproduce this error.
Installed Dolibarr 23.0.0 org.dolibarr.cloudronapp@1.13.0 the latest Dolibarr version from the Cloudron Appstore.

The error you have posted:

@mgan said:

<Apr 02 11:15:42 PHP Fatal error: Call to undefined method 'fetch_all'. From /app/pkg/cron_run_jobs_custom.php:135. in /app/code/htdocs/core/class/doldeprecationhandler.class.php on line 176>

The file /app/pkg/cron_run_jobs_custom.php is from Cloudron.
The module Scheduled jobs needs to be enabled, otherwise this will return and look like there is no error:

/usr/bin/php /app/pkg/cron_run_jobs_custom.php
***** cron_run_jobs_custom.php (23.0.0) pid=80 ***** userlogin=firstadmin ***** 2026-04-02T12:17:55Z *****
Error: module Scheduled jobs (cron) not activated

With Scheduled jobs enabled, I can reproduce:

/usr/bin/php /app/pkg/cron_run_jobs_custom.php
***** cron_run_jobs_custom.php (23.0.0) pid=81 ***** userlogin=firstadmin ***** 2026-04-02T12:18:47Z *****
First admin user found is login 'admin', entity 0
PHP Warning:  Undefined array key 3 in /app/pkg/cron_run_jobs_custom.php on line 118
PHP Fatal error:  Call to undefined method 'fetch_all'. From /app/pkg/cron_run_jobs_custom.php:135. in /app/code/htdocs/core/class/doldeprecationhandler.class.php on line 176

I am now looking to fix this issue.

[james]

Hello @mgan

I have solved the issue.
An app update will be available soon.

[mgan]

Hi @james . Thank you very much. How to get this update when ready?

[james]

Hello @mgan
Your Dolibarr app in cloudron will display that an update is available or update automatically.

[mgan]

Hello @james . Is the udpate ready ? because i still obtain this error:
this is from today:

Apr 14 08:45:17 ***** cron_run_jobs_custom.php (23.0.0) pid=7 ***** userlogin=firstadmin ***** 2026-04-14T05:45:17Z *****
Apr 14 08:45:17 First admin user found is login 'mgan', entity 0
Apr 14 08:45:17 PHP Fatal error: Call to undefined method 'fetch_all'. From /app/pkg/cron_run_jobs_custom.php:135. in /app/code/htdocs/core/class/doldeprecationhandler.class.php on line 176
Apr 14 08:45:17 PHP Warning: Undefined array key 3 in /app/pkg/cron_run_jobs_custom.php on line 118

[james]

Hello @mgan
The Dolibarr app update was already published 12 days ago
What app version of Dolibar are you currently using?

[mgan]

Hello @james . We use dolibarr v23

[james]

Hello @mgan
This information tells me you are using the Cloudron package version 1.13.0 so you are two versions behind.
Version 1.13.1 includes the fix for the cron job and version 1.13.2 updates Dolibarr to version 23.0.2
An app update should be available for your Dolibarr app.
Please see App Updates

[mgan]

Hello @james yes i found it. auto update was turned off so i updated now. Thank you.