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Cloudron Forum

Apps | Demo | Docs | Install

Redirect loop on non-admin user login

Scheduled Pinned Locked Moved Solved osTicket
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  • T Offline
    T Offline
    tomw
    wrote on last edited by
    #1

    I may have done something strange while configuring osTicket, but I'm having the following problem.

    I can log in as root fine, and after creating a user as instructed in the Cloudron docs, I can also log in with a Cloudron username and password. Screenshot below.

    Screenshot_20210810_210250.png

    However, if I untick that Administrator checkbox in the osTicket Manage Agent screen, the user account no longer works. I get the The page isn't redirecting properly error in Firefox. I can see from Developer Tools that it is bouncing between /scp/index.php and /scp/login.php:

    Screenshot_20210810_210649.png

    Any ideas how I can fix this?

    T 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to tomw on last edited by
    #0

    @tomw Right, this is a bug for upstream osTicket . You can report them here - https://github.com/osTicket/osTicket/issues

    1 Reply Last reply
    1
  • T Offline
    T Offline
    tomw
    replied to tomw on last edited by tomw
    #2

    Ah, I just realised this only occurs when I have the Helpdesk Status set to Offline. The tooltip there does say

    If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system.

    So maybe this is my mistake, because a normal Agent is not an admin user. It still feels like there should be an error message rather than a redirect loop though. Maybe this is an issue for upstream?

    girishG 1 Reply Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to tomw on last edited by
    #3

    @tomw Right, this is a bug for upstream osTicket . You can report them here - https://github.com/osTicket/osTicket/issues

    1 Reply Last reply
    1

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