I may have done something strange while configuring osTicket, but I'm having the following problem.
I can log in as
rootfine, and after creating a user as instructed in the Cloudron docs, I can also log in with a Cloudron username and password. Screenshot below.
However, if I untick that Administrator checkbox in the osTicket Manage Agent screen, the user account no longer works. I get the
The page isn't redirecting properlyerror in Firefox. I can see from Developer Tools that it is bouncing between
Any ideas how I can fix this?
Ah, I just realised this only occurs when I have the Helpdesk Status set to Offline. The tooltip there does say
If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system.
So maybe this is my mistake, because a normal Agent is not an admin user. It still feels like there should be an error message rather than a redirect loop though. Maybe this is an issue for upstream?