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  3. External Error: message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103

External Error: message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103

Scheduled Pinned Locked Moved Solved OnlyOffice
cloudflare
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    • A Offline
      A Offline
      austin
      wrote on last edited by girish
      #1

      I have this error when trying to uninstall. It did delete the folder (I checked while FTP in) but never let me finish removing it.

      2114d9ef-063c-4ee4-b788-ec49f1c6a69e-image.png

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      • A Offline
        A Offline
        austin
        wrote on last edited by
        #2

        For who has the same issue: I just fixed it by reentering the CloudFlare Global API key.

        robiR 1 Reply Last reply
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        • A austin

          For who has the same issue: I just fixed it by reentering the CloudFlare Global API key.

          robiR Offline
          robiR Offline
          robi
          wrote on last edited by
          #3

          @austin I was noticing the CF API having issues yesterday, so it's likely you just had an intermittent failure. A retry would have been sufficient.

          Conscious tech

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          • B Offline
            B Offline
            BenjiFranklin
            wrote on last edited by BenjiFranklin
            #4

            Better solution:

            1. Find the "Domains & Certs" menu in the dropdown
            2. Click on your domain and switch from Cloudflare to Manual (this can just be temporary) and then save
            3. Now try to uninstall your app again.
            4. Now you can probably try to reintegrate Cloudflare again via API

            You may just have an expired Cloudflare token, which can happen. Check out expiry date for your token and try again.

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