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OnlyOffice

43 Topics 352 Posts
  • OnlyOffice - Package Updates

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    nebulonN

    [1.4.1]

    Update OnlyOffice Enterprise to 8.0.1 Full changelog
  • 2 Votes
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    girishG

    @osobo there is a OnlyOffice EE package that removes this limitaiton - https://www.cloudron.io/store/com.onlyoffice_ee.coudronapp.html . But of course, you have to get a license key from OnlyOffice. Maybe you can explain your Non-profit setup and they can accomdate.

  • Question about adding fonts and custom samples for OnlyOffice ?

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    nebulonN

    I can reproduce an error with fonts at least. The app does pick up the font correctly but while trying to open the font selection dropdown it crashes if a custom font was added. The browser console shows:

    Uncaught RangeError: attempting to construct out-of-bounds Uint8ClampedArray on ArrayBuffer

    Not yet sure what the bug is and what needs fixing.

  • Onlyoffice high CPU usage

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    im-fabianI

    @girish the support replied. I did not have the time to look into it, but wanted to share the feedback with you asap:

    You are correct, but you can decrease the amount of converter processes by changing maxprocesscount parameter in default.json file: /etc/onlyoffice/documentserver/default.json "FileConverter": { "converter": { "maxprocesscount": 1, The default value is "1" but you can change it (to 0.5 or 0.25 for instance) to decrease the number of processes, since maxprocesscount is a multiplier, the number of converter processes will be equal to maxprocesscount * number of CPUs. Please, do not forget to restart Document Server's services after applying the changes: supervisorctl restart all
  • where is the folder for Licence.lic

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    nebulonN

    @kmz010101 did you manage to get this to work in the end?

  • 1 Votes
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    ChristopherMagC

    In case any one else is looking through this thread later, the best path forward in our case was to start using DigitalOcean's free DNS service and then change the domain configuration in cloudron from manual to DigitalOcean.

    Our cloudron apps are hosted under a subdomain of the top level domain so we needed to setup both the top level domain and the subdomain in digital ocean with name server records for the subdomain defined at the top level domain. We also needed to change our domain registrar's setup so that they would point to DigitalOcean's name servers as authoritative for the domain.

    All of this worked and has resulted in us being able to have a cloudron instance that is not reachable from the public internet in any way but is still able to use Let's Encrypt certificates for everything via cloudron's automatic certificate management.

    If you go down this path please be sure to get things setup, change the domains configuration, sync dns, renew certificates, and reboot the cloudron server and if things are configured properly you should be able to see that the certificates being used switch from your manually loaded certificate to the Let's Encrypt certificate.

    Ultimately this results in https connections between apps, like nextcloud and onlyoffice, working by default without work around needed to bypass certificate verification.

  • OnlyOffice timing out when used with Nextcloud documents

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    R

    Thanks: that did the trick.

  • Error: The file size exceeds the limitation set for your server.

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    girishG

    Looks like adjusting inputLimits is what is suggested in https://forum.onlyoffice.com/t/the-file-size-exceeds-the-limitation-set-for-your-server/4888 as well. https://github.com/ONLYOFFICE/DocumentServer/issues/1674 and https://github.com/ONLYOFFICE/DocumentServer/issues/685 also suggests similar.

    Just to double check, did you restart the app after making changes ?

  • Enterprise Edition / mobile editing

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    nebulonN

    You may have to reach out to the OnlyOffice support also to get information on how to debug this. We haven't gotten any test license from them to debug such app issues unfortunately.

    Also may be worth checking the OnlyOffice Cloudron app logs.

  • Unknown pids?

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    girishG

    Just found https://www.reddit.com/r/devops/comments/ooq32r/what_does_reaped_mean_in_supervisord_logs/ where a comment has good information.

  • Possible to edit Editors' default config?

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  • Error: the document could not be saved

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  • Using plugins

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    girishG

    @chetbaker It was quite a ride to find this information. The information in the docs was quite cryptic.

    What I found is (maybe):

    You have to build a .plugin file yourself from source. Apparently, you do this by " Archive the plugin files (it must contain config.json, index.html, and pluginCode.js). Change the file extension to .plugin. " . I think one has to read up how to create a plugin to test this out (I haven't).

    You have to edit the line https://github.com/ONLYOFFICE/onlyoffice.github.io/blob/master/sdkjs-plugins/content/languagetool/scripts/langTool.js#L61 before creating the plugin file.

  • 0 Votes
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    jdaviescoatesJ

    @scooke it's been like that for ages.

    There was a tiny time window during which it was possible to edit OnlyOffice docs on mobile too (i.e. just after Nextcloud Hub something came out all singing and dancing about the OnlyOffice partnership), but then OnlyOffice swiftly shut that down.

    I think that is one of the major reasons Nextcloud Hub now comes with Collabora instead.

    For a while someone created a naughty fork that generated a fake license key, but I think perhaps that whack a mole game gave up in the end.

  • Failing to open documents after Update to Enterprise 7.2.1

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    subvenS

    @DSime said in Failing to open documents after Update to Enterprise 7.2.1:

    After a rollback to the previous version everything's fine again.

    Maybe the issue is upstream? Have you checked with a clean browser without any plugins enabled? Hard to pin down if it's not reproducable but at least we have log output.

  • Anyone having the OnlyOffice 7 update "not responding"?

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    timconsidineT

    @scooke I am now having an issue with my Onlyoffice app

    Not responding
    Fails to update
    Logs show this every few minutes

    Oct 21 17:30:59 => Initialize database Oct 21 17:30:59 psql: error: connection to server at "postgresql" (fd00:c107:d509::80), port 5432 failed: Connection refused Oct 21 17:30:59 Is the server running on that host and accepting TCP/IP connections? Oct 21 17:30:59 connection to server at "postgresql" (172.18.0.34), port 5432 failed: Connection refused Oct 21 17:30:59 Is the server running on that host and accepting TCP/IP connections?

    Any thoughts ?

    EDIT : I checked Services and saw Redis for this app had stopped. Restarted w/o problem.
    But postgresql is shown in orange status and is trying to restart constantly.
    Those logs show :

    Oct 21 17:38:05 Debug mode. Sleeping Oct 21 17:38:20 Detected existing installation Oct 21 17:38:20 Resetting root password Oct 21 17:39:21 Detected existing installation Oct 21 17:39:21 Resetting root password Oct 21 17:40:23 Detected existing installation Oct 21 17:40:23 Resetting root password

    EDIT(2) : rebooted box, postgresql restarted, seems to have cleared the issue.

  • Error when trying to connect

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    E

    @nebulon Yes, this one!
    I didn't see any blocked request in the browser.

  • OnlyOffice Document Security Token Issue

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    nebulonN

    ah! yes glad you solved this. We should probably mention that in the docs as well then.

  • OnlyOffice Licensing

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    R

    @BrutalBirdie Ha - that's exactly what I came up with. Fixed on my end, too. I have no idea how it reset but just happy it's working now. Thanks for your help!

  • OnlyOffice Secret Key Issue

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    nebulonN

    Looks like they loaded suddenly for me.

    What your images show seem to be all the right places to put the new/changed secret. Also note that after changing the two places in the onlyoffice config file, you have to restart the app to pickup those values.

    Further your pasted curl error, from which part is that error coming? Nextcloud or is this a manual curl command you are running? For the latter, can you maybe pass -v to get more verbose information?