Unsolved Error: Timeout

[chetbaker]

Hi folks,

I think that this happens after the cloudron upgrade.

Etherpad is unable to re-start following the instructions.

The log indicates an odd error of :

Error: Timeout Did not receive an init message from worker after 10000ms. Make sure the worker calls expose()
at Timeout.onTimeout (/app/code/src/node_modules/threads/dist/master/spawn.js:35:53)
at processTimers /internal/timers.js:497:7)

I have no idea what to do next. Thanks for helping out.

[nebulon]

@chetbaker hm that seems to be a very generic error. Can you install a fresh etherpad instance on the side and see if you get the same issue?

Otherwise I guess we have to debug that app instance itself.

[chetbaker]

@nebulon Thanks for the quick reply. Yep, another fresh install is running all right.

Do you have any recommendations for importing the broken etherpad's existing pads to this new install?

[nebulon]

@chetbaker if you have any additional etherpad extensions/plugins installed, maybe try to disable those one-by-one

[chetbaker]

@nebulon I tried with no luck

I've just submitted a ticket

[chetbaker]

I'm honestly not sure if I'm misunderstanding something but I haven't been able to remove plugins while the app is on recovery mode, as indicated on the Troubleshooting.

root@3f3407ba-5f2f-40ee-b2b6-437caffd738d:/app/code# npm ls 2> /dev/null | grep ep_
+-- ep_author_neat2@2.0.1
+-- ep_cloudron@4.2.4
+-- ep_etherpad-lite@1.8.14 -> /app/code/src
+-- ep_mypads@1.7.21
root@3f3407ba-5f2f-40ee-b2b6-437caffd738d:/app/code# npm rm ep_author_neat2@2.0.1
npm ERR! code ENOENT
npm ERR! syscall open
npm ERR! path /root/.npm/_cacache/tmp/c8d52bf2
npm ERR! errno -2
npm ERR! enoent ENOENT: no such file or directory, open '/root/.npm/_cacache/tmp/c8d52bf2'
npm ERR! enoent This is related to npm not being able to find a file.
npm ERR! enoent 
npm ERR! code ENOENT
npm ERR! syscall open
npm ERR! path /root/.npm/_cacache/tmp/120805ff
npm ERR! errno -2
npm ERR! enoent ENOENT: no such file or directory, open '/root/.npm/_cacache/tmp/120805ff'
npm ERR! enoent This is related to npm not being able to find a file.
npm ERR! enoent 
npm ERR! code ENOENT
npm ERR! syscall open
npm ERR! path /root/.npm/_cacache/tmp/e3d1a4d6
npm ERR! errno -2
npm ERR! enoent ENOENT: no such file or directory, open '/root/.npm/_cacache/tmp/e3d1a4d6'
npm ERR! enoent This is related to npm not being able to find a file.
npm ERR! enoent 

[nebulon]

to update everyone else, the server disk I/O is for some unknown reason very slow thus etherpad hits timeouts. I was able to get it up and running mostly by chance to not timeout right away, so there is no real issue with the instance but hopefully the server provider can sort out this slowness somehow.

[chetbaker]

I'm in touch with Scaleway right now. I will update here if they find anything out of interest.