No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails

[d-sein]

@girish Thanks for your reply. Yesterday i installed a complete new moodle app version.

Today i tested a lot, but also the settings from the post https://moodle.org/mod/forum/discuss.php?d=388490 didn't solve the problem and several other attempts.

But it works now after disabling / unchecking the settings "Cron execution via command line only" moodle -> site administration -> security and allow running the cron from a web browser the forum mails are send out. No errors and no entries in the db -> table mdl_task_adhoc

Please explain me the difference of the build in cli cronjob within cloudron / moodle and the webbased moodle cron?

Or cloud you please advise me what settings i should use for the cli cron.

Otherwise i think of creating and using a new cronjob with ***** /usr/bin/wget https://{your-domain}/admin/cron.php?password=ganzgeheim

Thanks a lot.

Webbased Cron:
https://{your-domain}/admin/cron.php?password=ganzgeheim

Webbrowser Cron / Result: Cron script completed correctly

Server Time: Wed, 24 Aug 2022 15:00:05 +0200


Execute scheduled task: Unbestätigte Nutzerprofile löschen (core\task\delete_unconfirmed_users_task)
... started 15:00:05. Current memory use 2.7 MB.
... used 3 dbqueries
... used 0.0016529560089111 seconds
Scheduled task complete: Unbestätigte Nutzerprofile löschen (core\task\delete_unconfirmed_users_task)
Execute scheduled task: Indizierung für die globale Suche (core\task\search_index_task)
... started 15:00:05. Current memory use 3.2 MB.
... used 0 dbqueries
... used 0.00017499923706055 seconds
Scheduled task complete: Indizierung für die globale Suche (core\task\search_index_task)
Execute scheduled task: Papierkorb für den Kurs aufräumen (tool_recyclebin\task\cleanup_course_bin)
... started 15:00:05. Current memory use 2.8 MB.
... used 3 dbqueries
... used 0.0016279220581055 seconds
Scheduled task complete: Papierkorb für den Kurs aufräumen (tool_recyclebin\task\cleanup_course_bin)
Execute scheduled task: Papierkorb für den Kursbereich aufräumen (tool_recyclebin\task\cleanup_category_bin)
... started 15:00:05. Current memory use 2.8 MB.
... used 3 dbqueries
... used 0.0025839805603027 seconds
Scheduled task complete: Papierkorb für den Kursbereich aufräumen (tool_recyclebin\task\cleanup_category_bin)
Execute scheduled task: E-Mail-Versand aus Foren (mod_forum\task\cron_task)
... started 15:00:05. Current memory use 2.9 MB.
Removing old digest records from 7 days ago.
Removed all old digest records.
Fetching unmailed posts.
  No posts found.
... used 2 dbqueries
... used 0.0037319660186768 seconds
Scheduled task complete: E-Mail-Versand aus Foren (mod_forum\task\cron_task)
Execute scheduled task: Abgaben für Anmerkungen vorbereiten (assignfeedback_editpdf\task\convert_submissions)
... started 15:00:05. Current memory use 3.0 MB.
... used 1 dbqueries
... used 0.0014200210571289 seconds
Scheduled task complete: Abgaben für Anmerkungen vorbereiten (assignfeedback_editpdf\task\convert_submissions)
Execute scheduled task: Manuelle Einschreibung synchronisieren (enrol_manual\task\sync_enrolments)
... started 15:00:05. Current memory use 3.3 MB.
Verifying manual enrolment expiration...
...manual enrolment updates finished.
... used 0 dbqueries
... used 0.00061392784118652 seconds
Scheduled task complete: Manuelle Einschreibung synchronisieren (enrol_manual\task\sync_enrolments)
Execute scheduled task: Systemnachricht zum Ablauf von manuellen Einschreibungen (enrol_manual\task\send_expiry_notifications)
... started 15:00:05. Current memory use 3.3 MB.
manual enrolment expiry notifications were already sent today at Mittwoch, 24. August 2022, 06:00.
... used 0 dbqueries
... used 0.00040388107299805 seconds
Scheduled task complete: Systemnachricht zum Ablauf von manuellen Einschreibungen (enrol_manual\task\send_expiry_notifications)
Execute scheduled task: Selbsteinschreibung synchronisieren (enrol_self\task\sync_enrolments)
... started 15:00:05. Current memory use 3.3 MB.
Verifying self-enrolments...
...user self-enrolment updates finished.
No expired enrol_self enrolments detected
... used 6 dbqueries
... used 0.0055639743804932 seconds
Scheduled task complete: Selbsteinschreibung synchronisieren (enrol_self\task\sync_enrolments)
Execute scheduled task: Systemnachricht zum Ablauf von Selbsteinschreibungen (enrol_self\task\send_expiry_notifications)
... started 15:00:05. Current memory use 3.3 MB.
self enrolment expiry notifications were already sent today at Mittwoch, 24. August 2022, 06:00.
... used 0 dbqueries
... used 0.00037312507629395 seconds
Scheduled task complete: Systemnachricht zum Ablauf von Selbsteinschreibungen (enrol_self\task\send_expiry_notifications)
Execute scheduled task: Badges verleihen (core\task\badges_cron_task)
... started 15:00:05. Current memory use 3.6 MB.
Started reviewing available badges.
Badges were issued 0 time(s).
... used 1 dbqueries
... used 0.0018401145935059 seconds
Scheduled task complete: Badges verleihen (core\task\badges_cron_task)
Execute scheduled task: Hintergrundprozess für Badge-Mitteilungen (core\task\badges_message_task)
... started 15:00:05. Current memory use 3.6 MB.
Sending scheduled badge notifications.
... used 1 dbqueries
... used 0.0011579990386963 seconds
Scheduled task complete: Hintergrundprozess für Badge-Mitteilungen (core\task\badges_message_task)
Execute scheduled task: Hintergrundprozess für das Chatmodul (mod_chat\task\cron_task)
... started 15:00:05. Current memory use 3.6 MB.
... used 4 dbqueries
... used 0.0040950775146484 seconds
Scheduled task complete: Hintergrundprozess für das Chatmodul (mod_chat\task\cron_task)
Execute scheduled task: Hintergrundprozess für Lernpakete (mod_scorm\task\cron_task)
... started 15:00:05. Current memory use 3.7 MB.
... used 0 dbqueries
... used 0.00040388107299805 seconds
Scheduled task complete: Hintergrundprozess für Lernpakete (mod_scorm\task\cron_task)
Execute scheduled task: Barrierefreiheitsprüfung mit Bulk-Caching verarbeiten (tool_brickfield\task\bulk_process_courses)
... started 15:00:05. Current memory use 3.8 MB.
... used 3 dbqueries
... used 0.0026500225067139 seconds
Scheduled task complete: Barrierefreiheitsprüfung mit Bulk-Caching verarbeiten (tool_brickfield\task\bulk_process_courses)
Execute scheduled task: Bulk-Caching verarbeiten (tool_brickfield\task\bulk_process_caches)
... started 15:00:05. Current memory use 3.8 MB.
... used 3 dbqueries
... used 0.0022859573364258 seconds
Scheduled task complete: Bulk-Caching verarbeiten (tool_brickfield\task\bulk_process_caches)
Execute scheduled task: Inhaltsanalyseanforderungen verarbeiten (tool_brickfield\task\process_analysis_requests)
... started 15:00:05. Current memory use 3.8 MB.
... used 3 dbqueries
... used 0.0025320053100586 seconds
Scheduled task complete: Inhaltsanalyseanforderungen verarbeiten (tool_brickfield\task\process_analysis_requests)
Execute scheduled task: Alte Sessions bereinigen (core\task\session_cleanup_task)
... started 15:00:05. Current memory use 3.8 MB.
... used 24 dbqueries
... used 0.014279127120972 seconds
Scheduled task complete: Alte Sessions bereinigen (core\task\session_cleanup_task)
Execute scheduled task: Neues Nutzerkennwort senden (core\task\send_new_user_passwords_task)
... started 15:00:05. Current memory use 4.2 MB.
... used 1 dbqueries
... used 0.0011022090911865 seconds
Scheduled task complete: Neues Nutzerkennwort senden (core\task\send_new_user_passwords_task)
Execute scheduled task: Systemnachricht zu fehlgeschlagenen Anmeldeversuchen senden (core\task\send_failed_login_notifications_task)
... started 15:00:05. Current memory use 4.2 MB.
... used 2 dbqueries
... used 0.0026299953460693 seconds
Scheduled task complete: Systemnachricht zu fehlgeschlagenen Anmeldeversuchen senden (core\task\send_failed_login_notifications_task)
Execute scheduled task: Legacy Cron für Plugins (core\task\legacy_plugin_cron_task)
... started 15:00:05. Current memory use 4.2 MB.
Running auth crons if required...
Running enrol crons if required...
Starting activity modules
Finished activity modules
Starting blocks
Finished blocks
Starting admin reports
Finished admin reports
Starting course reports
Finished course reports
Starting gradebook plugins
Finished gradebook plugins
... used 2 dbqueries
... used 0.004518985748291 seconds
Scheduled task complete: Legacy Cron für Plugins (core\task\legacy_plugin_cron_task)
Execute scheduled task: Hintergrundprozess für Bewertungen (core\task\grade_cron_task)
... started 15:00:05. Current memory use 4.3 MB.
... used 6 dbqueries
... used 0.0050089359283447 seconds
Scheduled task complete: Hintergrundprozess für Bewertungen (core\task\grade_cron_task)
Execute scheduled task: Normale Abschlussdaten berechnen (core\task\completion_regular_task)
... started 15:00:05. Current memory use 4.3 MB.
Aggregating completions
... used 18 dbqueries
... used 0.033792972564697 seconds
Scheduled task complete: Normale Abschlussdaten berechnen (core\task\completion_regular_task)
Execute scheduled task: Hintergrundprozess für Portfolio-Plugins (core\task\portfolio_cron_task)
... started 15:00:05. Current memory use 4.3 MB.
... used 0 dbqueries
... used 0.00014495849609375 seconds
Scheduled task complete: Hintergrundprozess für Portfolio-Plugins (core\task\portfolio_cron_task)
Execute scheduled task: Hintergrundprozess für den Legacy Cron in Plagiat-Plugins (core\task\plagiarism_cron_task)
... started 15:00:05. Current memory use 4.3 MB.
... used 0 dbqueries
... used 0.00014781951904297 seconds
Scheduled task complete: Hintergrundprozess für den Legacy Cron in Plagiat-Plugins (core\task\plagiarism_cron_task)
Execute scheduled task: Systemnachrichten zu Kalendereinträgen senden (core\task\calendar_cron_task)
... started 15:00:05. Current memory use 4.3 MB.
... used 1 dbqueries
... used 0.001370906829834 seconds
Scheduled task complete: Systemnachrichten zu Kalendereinträgen senden (core\task\calendar_cron_task)
Execute scheduled task: Externe Blogs synchronisieren (core\task\blog_cron_task)
... started 15:00:05. Current memory use 4.5 MB.
... used 2 dbqueries
... used 0.0016438961029053 seconds
Scheduled task complete: Externe Blogs synchronisieren (core\task\blog_cron_task)
Execute scheduled task: Hintergrundprozess um Fragen-Vorschauen zu löschen (core\task\question_preview_cleanup_task)
... started 15:00:05. Current memory use 4.5 MB.

  Cleaning up old question previews...done.
... used 5 dbqueries
... used 0.0082058906555176 seconds
Scheduled task complete: Hintergrundprozess um Fragen-Vorschauen zu löschen (core\task\question_preview_cleanup_task)
Execute scheduled task: Hintergrundprozess zum Löschen von Fragestatistik-Caches (core\task\question_stats_cleanup_task)
... started 15:00:05. Current memory use 4.7 MB.

  Cleaning up old question statistics cache records...done.
... used 4 dbqueries
... used 0.0024378299713135 seconds
Scheduled task complete: Hintergrundprozess zum Löschen von Fragestatistik-Caches (core\task\question_stats_cleanup_task)
Execute scheduled task: Berichtszeitpläne senden (core_reportbuilder\task\send_schedules)
... started 15:00:05. Current memory use 4.7 MB.
... used 1 dbqueries
... used 0.0012600421905518 seconds
Scheduled task complete: Berichtszeitpläne senden (core_reportbuilder\task\send_schedules)
Execute scheduled task: Hintergrundprozess für das Aufgabenmodul (mod_assign\task\cron_task)
... started 15:00:05. Current memory use 4.8 MB.
... used 3 dbqueries
... used 0.012731075286865 seconds
Scheduled task complete: Hintergrundprozess für das Aufgabenmodul (mod_assign\task\cron_task)
Execute scheduled task: Aktualisierung überfälliger Testversuche (mod_quiz\task\update_overdue_attempts)
... started 15:00:05. Current memory use 5.0 MB.
  Looking for quiz overdue quiz attempts...
  Considered 0 attempts in 0 quizzes.
... used 3 dbqueries
... used 0.0089221000671387 seconds
Scheduled task complete: Aktualisierung überfälliger Testversuche (mod_quiz\task\update_overdue_attempts)
Execute scheduled task: Testberichte Cron Job (veraltet) (mod_quiz\task\legacy_quiz_reports_cron)
... started 15:00:05. Current memory use 5.1 MB.
... used 0 dbqueries
... used 0.00022006034851074 seconds
Scheduled task complete: Testberichte Cron Job (veraltet) (mod_quiz\task\legacy_quiz_reports_cron)
Execute scheduled task: Testzugriffsregeln Cron Job (veraltet) (mod_quiz\task\legacy_quiz_accessrules_cron)
... started 15:00:06. Current memory use 5.1 MB.
... used 0 dbqueries
... used 0.00029420852661133 seconds
Scheduled task complete: Testzugriffsregeln Cron Job (veraltet) (mod_quiz\task\legacy_quiz_accessrules_cron)
Execute scheduled task: Hintergrundprozess für gegenseitige Beurteilung (mod_workshop\task\cron_task)
... started 15:00:06. Current memory use 5.1 MB.
 processing workshop subplugins ...
... used 1 dbqueries
... used 0.001568078994751 seconds
Scheduled task complete: Hintergrundprozess für gegenseitige Beurteilung (mod_workshop\task\cron_task)
Execute scheduled task: Alte Cron-Zuteilung für gegenseitige Beurteilungen (mod_workshop\task\legacy_workshop_allocation_cron)
... started 15:00:06. Current memory use 5.1 MB.
... used 0 dbqueries
... used 0.00019311904907227 seconds
Scheduled task complete: Alte Cron-Zuteilung für gegenseitige Beurteilungen (mod_workshop\task\legacy_workshop_allocation_cron)
Execute scheduled task: Eingehende E-Mail-Abholung (tool_messageinbound\task\pickup_task)
... started 15:00:06. Current memory use 5.2 MB.
Inbound Message not fully configured - exiting early.
... used 0 dbqueries
... used 0.00025796890258789 seconds
Scheduled task complete: Eingehende E-Mail-Abholung (tool_messageinbound\task\pickup_task)
Execute scheduled task: Event-Monitor-Einträge löschen (tool_monitor\task\clean_events)
... started 15:00:06. Current memory use 5.1 MB.
... used 0 dbqueries
... used 0.00025200843811035 seconds
Scheduled task complete: Event-Monitor-Einträge löschen (tool_monitor\task\clean_events)
Execute scheduled task: Hintergrundprozess für die geplante Zuordnung (workshopallocation_scheduled\task\cron_task)
... started 15:00:06. Current memory use 5.2 MB.
... no workshops awaiting scheduled allocation. ... used 1 dbqueries
... used 0.0013461112976074 seconds
Scheduled task complete: Hintergrundprozess für die geplante Zuordnung (workshopallocation_scheduled\task\cron_task)
Ran 0 adhoc tasks found at Wed, 24 Aug 2022 15:00:05 +0200
Cron script completed correctly
Cron completed at 15:00:06. Memory used 5.2 MB.
Execution took 0.847156 seconds

[ccfu]

I am having a similar problem with Moodle (4.1.2) and forum emails not being sending, but unfortunately the solution to allow cron via browser hasn't worked for me and I am still getting the error Failed opening required '/phpmailer/moodle_phpmailer.php'.

Any other suggestions?

[ccfu]

On further investigation this seems to be an issue with the php includes path in the Cloudron install. The adhoc tasks work fine when Moodle is installed in a LAMP App.

@girish or @nebulon Maybe you could take another look at this?

[girish]

@ccfu For some reason, the change at https://forum.cloudron.io/post/52408 never made it into the package. Looks like I just forgot. Actually, it's there. mmm.

@ccfu can you check if you installation has that value set?

[girish]

@ccfu said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

but unfortunately the solution to allow cron via browser hasn't worked for me

This shouldn't be required. The package already runs cron. can you run /usr/local/bin/gosu www-data:www-data /usr/bin/php /app/code/new/admin/cli/cron.php ?

[ccfu]

@girish said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

@ccfu can you check if you installation has that value set?

Yes, it does.

@girish said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

@ccfu said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

but unfortunately the solution to allow cron via browser hasn't worked for me

This shouldn't be required. The package already runs cron. can you run /usr/local/bin/gosu www-data:www-data /usr/bin/php /app/code/new/admin/cli/cron.php ?

Yes, that runs and completes successfully. There are also several other tasks completing regularly without issue.

The error I am getting at /admin/tasklogs.php is:

Execute adhoc task: mod_forum\task\send_user_notifications
Adhoc task id: 32
Adhoc task custom data: ["1"]
... started 21:14:29. Current memory use 31.7 MB.
Debugging increased temporarily due to faildelay of 86400
Sending messages to xxx (username removed)
... used 53 dbqueries
... used 0.32096004486084 seconds
Adhoc task failed: mod_forum\task\send_user_notifications,Failed opening required '/phpmailer/moodle_phpmailer.php' (include_path='/app/data/moodle/lib/pear:.:/usr/share/php')

[girish]

@ccfu think I might have found the problem. The cron job has to be run from a different directory. Probably why it's not picking the config correctly. Can you update to v2.3.1-1 and check?

[ccfu]

@girish

Will do that this evening and get back to you. Thanks for looking into this.

[ccfu]

@girish

I have updated to v2.3.1-1 and can confirm that this has resolved the problem. Thank you.

[girish]

@ccfu whoa, didn't expect that thanks for verifying.

[jdaviescoates]

I'd guess the update that happened last night is why I received an email around 3am this morning saying there was a new login to my account on 12 May 2022

[ccfu]

@jdaviescoates

I made sure to remove the queued adhoc tasks before updating to prevent that from happening and users receiving notifications of past events. At least you now know that adhoc tasks are working again in your installation

[jdaviescoates]

@ccfu said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

@jdaviescoates

I made sure to remove the queued adhoc tasks before updating to prevent that from happening and users receiving notifications of past events. At least you now know that adhoc tasks are working again in your installation

Thankfully in my case I don't yet actually have any users. I just installed to have a play around (because I do have plans to run some online courses) and haven't even really got around to doing that yet