No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails

[ccfu]

I am having a similar problem with Moodle (4.1.2) and forum emails not being sending, but unfortunately the solution to allow cron via browser hasn't worked for me and I am still getting the error Failed opening required '/phpmailer/moodle_phpmailer.php'.

Any other suggestions?

[ccfu]

On further investigation this seems to be an issue with the php includes path in the Cloudron install. The adhoc tasks work fine when Moodle is installed in a LAMP App.

@girish or @nebulon Maybe you could take another look at this?

[girish]

@ccfu For some reason, the change at https://forum.cloudron.io/post/52408 never made it into the package. Looks like I just forgot. Actually, it's there. mmm.

@ccfu can you check if you installation has that value set?

[girish]

@ccfu said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

but unfortunately the solution to allow cron via browser hasn't worked for me

This shouldn't be required. The package already runs cron. can you run /usr/local/bin/gosu www-data:www-data /usr/bin/php /app/code/new/admin/cli/cron.php ?

[ccfu]

@girish said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

@ccfu can you check if you installation has that value set?

Yes, it does.

@girish said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

@ccfu said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

but unfortunately the solution to allow cron via browser hasn't worked for me

This shouldn't be required. The package already runs cron. can you run /usr/local/bin/gosu www-data:www-data /usr/bin/php /app/code/new/admin/cli/cron.php ?

Yes, that runs and completes successfully. There are also several other tasks completing regularly without issue.

The error I am getting at /admin/tasklogs.php is:

Execute adhoc task: mod_forum\task\send_user_notifications
Adhoc task id: 32
Adhoc task custom data: ["1"]
... started 21:14:29. Current memory use 31.7 MB.
Debugging increased temporarily due to faildelay of 86400
Sending messages to xxx (username removed)
... used 53 dbqueries
... used 0.32096004486084 seconds
Adhoc task failed: mod_forum\task\send_user_notifications,Failed opening required '/phpmailer/moodle_phpmailer.php' (include_path='/app/data/moodle/lib/pear:.:/usr/share/php')

[girish]

@ccfu think I might have found the problem. The cron job has to be run from a different directory. Probably why it's not picking the config correctly. Can you update to v2.3.1-1 and check?

[ccfu]

@girish

Will do that this evening and get back to you. Thanks for looking into this.

[ccfu]

@girish

I have updated to v2.3.1-1 and can confirm that this has resolved the problem. Thank you.

[girish]

@ccfu whoa, didn't expect that thanks for verifying.

[jdaviescoates]

I'd guess the update that happened last night is why I received an email around 3am this morning saying there was a new login to my account on 12 May 2022

[ccfu]

@jdaviescoates

I made sure to remove the queued adhoc tasks before updating to prevent that from happening and users receiving notifications of past events. At least you now know that adhoc tasks are working again in your installation

[jdaviescoates]

@ccfu said in No Mails from Moodle - PHP Error in Cron / Scheduled Task for sending E-Mails:

@jdaviescoates

I made sure to remove the queued adhoc tasks before updating to prevent that from happening and users receiving notifications of past events. At least you now know that adhoc tasks are working again in your installation

Thankfully in my case I don't yet actually have any users. I just installed to have a play around (because I do have plans to run some online courses) and haven't even really got around to doing that yet