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  1. Cloudron Forum
  2. OnlyOffice
  3. OnlyOffice Document Security Token Issue

OnlyOffice Document Security Token Issue

Scheduled Pinned Locked Moved Solved OnlyOffice
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    • S Offline
      S Offline
      saint
      wrote on last edited by
      #1

      Hi there,

      I just installed OnlyOffice and Nextcloud, and when I went to create a new spreadsheet, doc, or upload an existing Excel file.

      onlyoffice-document-security-token.png

      I've tried to restart both Nextcloud and OnlyOffice to see if there was some type of a refresh that was needed, but still running into the same issue.

      Any reason on why this might be happening?

      1 Reply Last reply
      0
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        Do you see any errors in the logs on the server side for both apps or in the browser webinspector console?

        S 1 Reply Last reply
        0
        • nebulonN nebulon marked this topic as a question on
        • nebulonN nebulon

          Do you see any errors in the logs on the server side for both apps or in the browser webinspector console?

          S Offline
          S Offline
          saint
          wrote on last edited by saint
          #3

          @nebulon The main error that I see in the OnlyOffice log is:

          2022-09-08T15:30:34.000Z 2022-09-08 15:30:34,578 INFO reaped unknown pid 123070
          2022-09-08T15:31:34.000Z [2022-09-08T15:31:34.034] [WARN] nodeJS - checkJwt error: docId = 2764502549 name = JsonWebTokenError message = invalid signature token = eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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_ZG9jPWV5SjBlWEFpT2lKS1YxUWlMQ0poYkdjaU9pSklVekkxTmlKOS5leUoxYzJWeVNXUWlPaUp6WVdsdWRDSXNJbTkzYm1WeVNXUWlPaUp6WVdsdWRDSXNJbVpwYkdWSlpDSTZNVFUxTnl3aVptbHNaVkJoZEdnaU9pSmNMM05rWm1SelptUnpMbmhzYzNnaUxDSnphR0Z5WlZSdmEyVnVJanB1ZFd4c0xDSmhZM1JwYjI0aU9pSjBjbUZqYXlKOS5Sa3I4SDRzVnZMQkptOS1jVU9ubWFNdjdNQTR0ZTM0U0p0SmZvVC1IQ1NvIiwidXNlciI6eyJpZCI6Im9jaDB5NHgyemVraV9zYWludCIsIm5hbWUiOiJCaWxsIFJlbiJ9LCJjcmVhdGVVcmwiOiJodHRwczpcL1wvbmV4dXMuaW50ZXJuYWxvcHMuY29tXC9hcHBzXC9vbmx5b2ZmaWNlXC9uZXc_ZGlyPVwvJm5hbWU9TmV3IHNwcmVhZHNoZWV0Lnhsc3giLCJjdXN0b21pemF0aW9uIjp7ImdvYmFjayI6eyJ1cmwiOiJodHRwczpcL1wvbmV4dXMuaW50ZXJuYWxvcHMuY29tXC9hcHBzXC9maWxlc1wvP2Rpcj1cLyZzY3JvbGx0bz1zZGZkc2Zkcy54bHN4IiwiYmxhbmsiOmZhbHNlLCJyZXF1ZXN0Q2xvc2UiOnRydWV9LCJjb21wYWN0SGVhZGVyIjp0cnVlLCJmZWVkYmFjayI6dHJ1ZSwidWlUaGVtZSI6InRoZW1lLWNsYXNzaWMtbGlnaHQiLCJ0b29sYmFyTm9UYWJzIjp0cnVlfX0sIl9maWxlX3BhdGgiOiJcL3NkZmRzZmRzLnhsc3giLCJfZmlsZXNfc2hhcmluZyI6dHJ1ZX0.LWM2scVVG9h-HGutZz76mPRfcUQ3-VfG28ShsNe9oSE
          2022-09-08T15:31:34.000Z 2022-09-08 15:31:34,037 INFO reaped unknown pid 123111
          

          And in the Web Console, when I do a refresh while trying to load OnlyOffice, the two main errors I get seems to be:

          Though I don't think it's related to the second font rendering issue.

          Uncaught TypeError: Cannot read properties of null (reading 'PMg')
              at od.SGd (sdk-all-min.js:1447:203)
              at V.i.SetDisabled (app.js:74:3133)
              at V.i.onEditingDisable (app.js:81:16597)
              at D (app.js:8:11759)
              at e.<anonymous> (app.js:8:11961)
              at e.<anonymous> (app.js:8:5162)
              at c (app.js:11:17848)
              at e.trigger (app.js:11:17048)
              at V.i.disableEditing (app.js:81:15743)
              at V.i.onLongActionEnd (app.js:81:3976)
          
          and
          
          fonts.js:26 wasm streaming compile failed: TypeError: Failed to execute 'compile' on 'WebAssembly': Incorrect response MIME type. Expected 'application/wasm'.
          

          From the Nextcloud side, I don't see anything that stands out. Just a number of GET/POST requests.

          nebulonN 1 Reply Last reply
          0
          • S saint

            @nebulon The main error that I see in the OnlyOffice log is:

            2022-09-08T15:30:34.000Z 2022-09-08 15:30:34,578 INFO reaped unknown pid 123070
            2022-09-08T15:31:34.000Z [2022-09-08T15:31:34.034] [WARN] nodeJS - checkJwt error: docId = 2764502549 name = JsonWebTokenError message = invalid signature token = eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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_ZG9jPWV5SjBlWEFpT2lKS1YxUWlMQ0poYkdjaU9pSklVekkxTmlKOS5leUoxYzJWeVNXUWlPaUp6WVdsdWRDSXNJbTkzYm1WeVNXUWlPaUp6WVdsdWRDSXNJbVpwYkdWSlpDSTZNVFUxTnl3aVptbHNaVkJoZEdnaU9pSmNMM05rWm1SelptUnpMbmhzYzNnaUxDSnphR0Z5WlZSdmEyVnVJanB1ZFd4c0xDSmhZM1JwYjI0aU9pSjBjbUZqYXlKOS5Sa3I4SDRzVnZMQkptOS1jVU9ubWFNdjdNQTR0ZTM0U0p0SmZvVC1IQ1NvIiwidXNlciI6eyJpZCI6Im9jaDB5NHgyemVraV9zYWludCIsIm5hbWUiOiJCaWxsIFJlbiJ9LCJjcmVhdGVVcmwiOiJodHRwczpcL1wvbmV4dXMuaW50ZXJuYWxvcHMuY29tXC9hcHBzXC9vbmx5b2ZmaWNlXC9uZXc_ZGlyPVwvJm5hbWU9TmV3IHNwcmVhZHNoZWV0Lnhsc3giLCJjdXN0b21pemF0aW9uIjp7ImdvYmFjayI6eyJ1cmwiOiJodHRwczpcL1wvbmV4dXMuaW50ZXJuYWxvcHMuY29tXC9hcHBzXC9maWxlc1wvP2Rpcj1cLyZzY3JvbGx0bz1zZGZkc2Zkcy54bHN4IiwiYmxhbmsiOmZhbHNlLCJyZXF1ZXN0Q2xvc2UiOnRydWV9LCJjb21wYWN0SGVhZGVyIjp0cnVlLCJmZWVkYmFjayI6dHJ1ZSwidWlUaGVtZSI6InRoZW1lLWNsYXNzaWMtbGlnaHQiLCJ0b29sYmFyTm9UYWJzIjp0cnVlfX0sIl9maWxlX3BhdGgiOiJcL3NkZmRzZmRzLnhsc3giLCJfZmlsZXNfc2hhcmluZyI6dHJ1ZX0.LWM2scVVG9h-HGutZz76mPRfcUQ3-VfG28ShsNe9oSE
            2022-09-08T15:31:34.000Z 2022-09-08 15:31:34,037 INFO reaped unknown pid 123111
            

            And in the Web Console, when I do a refresh while trying to load OnlyOffice, the two main errors I get seems to be:

            Though I don't think it's related to the second font rendering issue.

            Uncaught TypeError: Cannot read properties of null (reading 'PMg')
                at od.SGd (sdk-all-min.js:1447:203)
                at V.i.SetDisabled (app.js:74:3133)
                at V.i.onEditingDisable (app.js:81:16597)
                at D (app.js:8:11759)
                at e.<anonymous> (app.js:8:11961)
                at e.<anonymous> (app.js:8:5162)
                at c (app.js:11:17848)
                at e.trigger (app.js:11:17048)
                at V.i.disableEditing (app.js:81:15743)
                at V.i.onLongActionEnd (app.js:81:3976)
            
            and
            
            fonts.js:26 wasm streaming compile failed: TypeError: Failed to execute 'compile' on 'WebAssembly': Incorrect response MIME type. Expected 'application/wasm'.
            

            From the Nextcloud side, I don't see anything that stands out. Just a number of GET/POST requests.

            nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            @saint have you change the app secret following https://docs.cloudron.io/apps/onlyoffice/#changing-default-app-secret ?

            S 2 Replies Last reply
            0
            • nebulonN nebulon

              @saint have you change the app secret following https://docs.cloudron.io/apps/onlyoffice/#changing-default-app-secret ?

              S Offline
              S Offline
              saint
              wrote on last edited by saint
              #5

              @nebulon Just checked again and yes, the password to both secret 'inbox' and 'outbox' are changed, and also the same. It's also been restarted to ensure it's taken effect.

              1 Reply Last reply
              0
              • nebulonN nebulon

                @saint have you change the app secret following https://docs.cloudron.io/apps/onlyoffice/#changing-default-app-secret ?

                S Offline
                S Offline
                saint
                wrote on last edited by saint
                #6

                @nebulon Solved!

                The two strings in secret was changed, but the 'Secret key' in the Nextcloud ONLYOFFICE admin panel still had the old default value.

                For others in the future, please don't forget to double-check the values changed in production-linux.json is also reflected in the Nextcloud ONLYOFFICE configuration area.

                1 Reply Last reply
                1
                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #7

                  ah! yes glad you solved this. We should probably mention that in the docs as well then.

                  1 Reply Last reply
                  0
                  • nebulonN nebulon has marked this topic as solved on
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