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  3. Error on image uploads

Error on image uploads

Scheduled Pinned Locked Moved Solved Mastodon
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    • B Offline
      B Offline
      b2breporter
      wrote on last edited by
      #1

      I'm getting an error — "We're sorry, but something went wrong on our end." — when trying to upload the server thumbnail or custom mascot as an admin. Maybe I have a permissions issue? Any suggestions?Thanks!

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      • nebulonN nebulon marked this topic as a question on
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        Do you see any errors in the app logs while trying to upload the thumbnail or mascot?

        B 1 Reply Last reply
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        • nebulonN nebulon

          Do you see any errors in the app logs while trying to upload the thumbnail or mascot?

          B Offline
          B Offline
          b2breporter
          wrote on last edited by
          #3

          Thanks @nebulon ... here's what it shows when I try.

          Jan 04 12:55:06 172.18.0.1 - - [04/Jan/2023:17:55:06 +0000] "POST /admin/settings/branding HTTP/1.1" 500 894 "https://corporatetravel.social/admin/settings/branding" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15"
          Jan 04 12:55:06 172.18.0.1 - - [04/Jan/2023:17:55:06 +0000] "GET /sw.js HTTP/1.1" 200 31156 "" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15"
          Jan 04 12:55:10 172.18.0.1 - - [04/Jan/2023:17:55:10 +0000] "GET /about HTTP/1.1" 301 5 "-" "Mozilla (CloudronHealth)"

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            I just tried this and it seems like it worked for me. Are we talking about the same section in the settings:

            5ebbb508-e3cd-4895-954a-4ea8ca634302-image.png

            B 1 Reply Last reply
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            • nebulonN nebulon

              I just tried this and it seems like it worked for me. Are we talking about the same section in the settings:

              5ebbb508-e3cd-4895-954a-4ea8ca634302-image.png

              B Offline
              B Offline
              b2breporter
              wrote on last edited by
              #5

              @nebulon So weird. I had tried a bunch of times before - yes same setting - and yet today it works. Ok thanks.

              B 1 Reply Last reply
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              • nebulonN nebulon has marked this topic as solved on
              • B b2breporter

                @nebulon So weird. I had tried a bunch of times before - yes same setting - and yet today it works. Ok thanks.

                B Offline
                B Offline
                b2breporter
                wrote on last edited by
                #6

                @b2breporter Oh - not totally sure, but I think we figured it out. We were originally trying to post images that were much larger in file size.

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