Cloudron Forum

Yes, I have set everything up according to the docs. I tried a little more today. I was able to find out that I can check the mails using the command

sudo -u git -H bundle exec rake gitlab:incoming_email:check RAILS_ENV=production

The result is now as follows:

Checking Incoming Email ...

Incoming Email: ... Checking Reply by email ...

IMAP server credentials are correct? ... Checking gitlab@mydomain.xyz
Checking servicedesk@mydomain.xyz
yes
Mailroom enabled? ... no
  Try fixing it:
  Enable mail_room
  For more information see:
  doc/administration/reply_by_email.md
  Please fix the error above and rerun the checks.
MailRoom running? ... can't check because of previous errors

Checking Reply by email ... Finished


Checking Incoming Email ... Finished

I've already tried a few things to activate mail_room, but I just can't do it. Does anyone have any ideas?

Hello, the login via Cloudron OpenID no longer works for all apps since I updated to V7.7.0. I have already tried several things, reinstalled apps and now also reinstalled the entire server and restored it from the backup. What else can I do?

The following apps are affected:

• Matomo (Unexpected response from the OAuth service.)
• Typebot
• Gitea (/user/oauth2/cloudron for xxx.xxx.xxx.xxx:0, 500 Internal Server Error)
• Rallly

All apps are up to date.

I looked through the logs again today and found something conspicuous:

Apr 23 10:57:32 from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:178:in `new_message_ids' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:163:in `new_messages' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:135:in `process_mailbox' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:45:in `wait' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/mailbox_watcher.rb:37:in `block in run' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client/connection_mixin.rb:71:in `call_pipelined': WRONGPASS invalid username-password pair or user is disabled. (redis://redis-19727d9f-cec9-4b73-8b77-3cf41a03008c:6379) (RedisClient::AuthenticationError) <30>1
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client.rb:771:in `block in connect' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client/middlewares.rb:16:in `call' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client.rb:770:in `connect' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client.rb:732:in `raw_connection' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client.rb:697:in `ensure_connected' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client.rb:292:in `call_v' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-5.0.8/lib/redis/client.rb:90:in `call_v' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-5.0.8/lib/redis.rb:152:in `block in send_command' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-5.0.8/lib/redis.rb:151:in `synchronize' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-5.0.8/lib/redis.rb:151:in `send_command' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-5.0.8/lib/redis/commands/strings.rb:95:in `set' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-namespace-1.10.0/lib/redis/namespace.rb:558:in `wrapped_send' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-namespace-1.10.0/lib/redis/namespace.rb:515:in `call_with_namespace' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-namespace-1.10.0/lib/redis/namespace.rb:389:in `block (2 levels) in <class:Namespace>' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/arbitration/redis.rb:41:in `deliver?' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/mailbox.rb:108:in `deliver?' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:178:in `block in new_message_ids' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:178:in `select' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:178:in `new_message_ids' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:163:in `new_messages' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:135:in `process_mailbox' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/imap/connection.rb:45:in `wait' <30>1 
    2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - from /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/gitlab-mail_room-0.0.24/lib/mail_room/mailbox_watcher.rb:37:in `block in run'
Apr 23 10:57:32 2024-04-23 08:57:32,492 INFO exited: mail_room (exit status 1; not expected)
Apr 23 10:57:33 2024-04-23 08:57:33,494 INFO spawned: 'mail_room' with pid 60817

I find that in particular a bit strange:

2024-04-23T08:57:32Z cbe-svpv-http01 19727d9f-cec9-4b73-8b77-3cf41a03008c 1126 19727d9f-cec9-4b73-8b77-3cf41a03008c - /home/git/gitlab/vendor/bundle/ruby/3.0.0/gems/redis-client-0.21.1/lib/redis_client/connection_mixin.rb:71:in `call_pipelined': WRONGPASS invalid username-password pair or user is disabled. (redis://redis-19727d9f-cec9-4b73-8b77-3cf41a03008c:6379) (RedisClient::AuthenticationError) <30>1

btw. I just love how easy it is to transfer cloudron to a new server!

@girish Works like a charm. Many thanks for the fix!

It seems like you're right and the new modem is the problem, sorry I forgot to mention that - didn't expect that to be the cause. (Because cloudron has been running very smoothly for over a year now).
Well, I have now moved the server to a VPS. Everything seems to be working there now. I will try to get my cloudron home server up and running again at a later date. Thank you very much for your time and support!