Cloudron Forum

Hi @girish @nebulon ,

Cloudron plan: Pro
Cloudron version: v7.7.x
App: WordPress (Developer)
Domain / sub-domain: https://wp.swisszy.com
Remote Support: enabled – SSH token ready to send via DM

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What happens

• Browsers show ERR_SSL_PROTOCOL_ERROR for both https://wp.swisszy.com and https://wp.swisszy.com/wp-admin
• Cloudron dashboard marks the app Running (green dot).
• “Domains & Certificates → Renew all certificates” returns a green banner (no error).
• /home/yellowtent/platformdata/logs/letsencrypt.log has no recent failures.
• Port 443 is open in UFW and on the VPS provider firewall.
• A-record wp.swisszy.com points directly to the server’s public IP (no Cloudflare proxy).

Tried so far

1. Restarted the WordPress app and the whole box.
2. Clicked Renew all certificates (green success message).
3. Disabled “Enforce HTTPS” → http://wp.swisszy.com still errors out.
4. sudo cloudron cert renew --domain wp.swisszy.com --force also completes without error.

Despite this, the TLS handshake fails and the browser immediately throws ERR_SSL_PROTOCOL_ERROR.
Other app (n8n.swisszy.com) on the same server works fine over HTTPS.

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What I need

• Diagnose why this single sub-domain keeps failing the TLS handshake even though the Let’s Encrypt certificate is marked as valid.
• Restore normal access to /wp-admin.
• (Optional, second step) Import an existing files.tar.gz + dump.sql once the site is reachable – backup is ready.

Happy to provide:

• full Let’s Encrypt log
• output of openssl s_client -connect wp.swisszy.com:443 -servername wp.swisszy.com
• SSH token (Remote Support)
• backup link

Thanks a lot for any guidance or a direct fix via Remote Support.

@girish Could you DM me? I need to send the SSH token and backup link privately. Thanks!

Hi Cloudron Support,

I’m on a Pro plan and have enabled Remote Support (SSH token can be sent privately).

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Problem 1 – WordPress dashboard is gone

• /wp-admin shows a blank / 502 page – I can’t log in at all.
• It looks as if the WordPress install or database tables were partly deleted.
• I need the site and all plugins restored exactly as they were, with normal admin access.

Problem 2 – import my previous site

• I already have the full backup (files.tar.gz + dump.sql).
• They are uploaded in /app/data/public but the site doesn’t appear online.
• Please import this backup (or tell me where to place it) so the site becomes visible.

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I’m not comfortable running CLI fixes myself.
Could you please:

1. Connect via Remote Support, fix the WordPress instance and dashboard access.
2. Import the provided backup so the website (and its plugins) shows up normally.

I will send, by private message only, the following:
• Cloudron version & ID
• Domain / app ID
• SSH token
• Download link to the backup and full logs

Thank you very much for handling this.

Bonjour ,

Je débute sur Cloudron et je suis complètement bloqué.
J’ai besoin de votre aide pour 2 points urgents :

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1 • Restauration du WordPress Cloudron supprimé

• Domaine Cloudron : my.exemple.com
• Version Cloudron : vX.X.X
• App supprimée : WordPress Managed (wordpress-XXXX)
• Sauvegarde app : app_2025-05-17-220002.tar.gz
• Sauvegarde box complète : box_2025-05-18-030007.tar.gz

Après une suppression accidentelle, je n’arrive plus à accéder au tableau de bord WordPress ni même à l’app (page 502).
Tentatives :

1. Restore dans Backups → l’app n’existe plus.
2. Nouvelle instance WP + import manuel → échec à 65 %, owner mismatch.
3. Suivi le guide “restore from box backup” → peur de casser mes autres apps (n8n, Redis).

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2 • Migration de mon ancien site SWISSZY.com

• Ancien hébergeur : Hostinger (VPS KVM-8)
• Fichiers en local :
  • dump SQL (swisszy.sql, 200 Mo)
  • archive WordPress (swisszy_files.tar.gz, 1,2 Go)

Je voudrais importer cette base + fichiers dans le WordPress Cloudron (une fois restauré). J’ai essayé plusieurs méthodes (WP-CLI, plugin All-in-One WP Migration, phpMyAdmin) mais toujours des erreurs de droits ou de timeout.

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Objectifs

1. Débloquer l’accès à mon WordPress Cloudron et le restaurer à l’état du 17 mai 2025.
2. Importer la base et les fichiers de SWISSZY pour qu’il tourne sur ce WordPress.
3. Conserver intactes mes autres applications (n8n, Redis).

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Logs récents (extrait)

# cloudron logs box --since 2h | tail -n 40
[com.cloudron.app] restore: owner mismatch uid 1000 != 1010
...