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  3. Unable to restore

Unable to restore

Scheduled Pinned Locked Moved Solved Support
upgraderestore
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This topic was forked from Auto-update to 8.3 - various apps down - database issue joseph
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  • I ivan-petro

    @joseph , my data is moved.
    I did it several month ago according docs:
    https://docs.cloudron.io/storage/#default-data-directory

    it's symlinks. you may check:

    root@tc-cloudron:/home/yellowtent# ls -lah
    total 28K
    drwxr-xr-x 4 yellowtent yellowtent 4.0K Feb 6 11:04 .
    drwxr-xr-x 6 root root 4.0K Mar 9 2023 ..
    lrwxrwxrwx 1 root root 34 Jan 23 00:58 appsdata -> /mnt/tc-cloudron-volume-1/appsdata
    -rw-r--r-- 1 yellowtent yellowtent 220 Jan 6 2022 .bash_logout
    -rw-r--r-- 1 yellowtent yellowtent 3.7K Jan 6 2022 .bashrc
    drwxr-xr-x 8 yellowtent yellowtent 4.0K Feb 2 10:16 box
    lrwxrwxrwx 1 root root 33 Jan 23 00:58 boxdata -> /mnt/tc-cloudron-volume-1/boxdata
    -rw-r--r-- 1 yellowtent yellowtent 0 Dec 11 2022 .cloud-locale-test.skip
    drwx------ 2 yellowtent yellowtent 4.0K Apr 2 2023 .gnupg
    lrwxrwxrwx 1 root root 38 Jan 23 01:05 platformdata -> /mnt/tc-cloudron-volume-1/platformdata
    -rw-r--r-- 1 yellowtent yellowtent 807 Jan 6 2022 .profile

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    joseph
    Staff
    wrote on last edited by joseph
    #16

    @ivan-petro yes, so what I am wondering is if the separate volume was also restored to 8.2.4 state (i.e alongside the main server disk).

    Think of it this way: you have mysql v6 (your main disk) . you store mysql's data in another volume. now you restored mysql with v4 (i.e restored your main disk). it won't start with the data in another volume. this is because the data is of a newer version i.e v6. this is what I am asking. this is possibly why redis is also not starting. most software won't work with old code and new data .

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      ivan-petro
      wrote on last edited by
      #17

      @joseph , ok, how to resolve this?
      is there are way to make hard update of cloudron? ignoring state of apps

      J 1 Reply Last reply
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      • I ivan-petro

        @joseph , ok, how to resolve this?
        is there are way to make hard update of cloudron? ignoring state of apps

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        joseph
        Staff
        wrote on last edited by
        #18

        @ivan-petro depending on the state maybe we have to hotfix the server with 8.3 . but this is mostly a developer tool. if you write to me on support@cloudron.io , i can try to hotfix the server.

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        • I Offline
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          ivan-petro
          wrote on last edited by
          #19

          @joseph , Ok, I will write. just interesting if I can stop all apps by one command and make hard update to 8.3?

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          • J Offline
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            joseph
            Staff
            wrote on last edited by
            #20

            @ivan-petro it's also quite easy to just start afresh using the AWS backup . See https://docs.cloudron.io/backups/#restore-cloudron .

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            • I Offline
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              ivan-petro
              wrote on last edited by
              #21

              @joseph , but I have separate volumes of apps(
              please is it possible just update current to 8.3 ? I am wondering, I just need to ignore state of apps.

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              • I Offline
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                ivan-petro
                wrote on last edited by
                #22

                @joseph ,

                I've set up a new server and am in the process of restoring from AWS backups. However, I noticed that automatic backups were disabled for some apps, and the only available backups on AWS are quite old.

                I have already switched Cloudron’s DNS to the new server. The old server is still active, and I would like to manually migrate specific apps from it to the new server.

                Could you provide a step-by-step guide or tutorial on how to manually transfer these apps while preserving their data and configurations?

                Thanks in advance for your help!

                Best regards,
                Ivan.

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                • J Offline
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                  joseph
                  Staff
                  wrote on last edited by joseph
                  #23

                  Oh, the whole Cloudron workflow/actions relies on backups. Not sure how much more I can help but let's see . You can try the below but we don't really have any guide or tutorial since what we have is based on backups.

                  • Copy the contents of /home/yellowtent/appsdata/<appid>/ from the old server into the new server. Copy this into some temp location . Say /tmp/app1/ or something . Do not copy directly into appsdata , this won't work. In that directory, you will see one config.json . If you see the "manifest" field, it will have the appstore id and version (not upstreamVersion).
                  • Install a fresh app in new server . You can put in the version field in the URL bar if it's not matching to what you noted above.
                  • After the app installed: Backups -> Import . Select Filesystem and put in /tmp/app1 . Then, select rsync as the format as well.
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                  • I Offline
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                    ivan-petro
                    wrote on last edited by
                    #24

                    @joseph , thanks for tutorial!
                    I did this , but in the end of import I have error:

                    External Error: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/mnt/cloudron-volume-2/appsdata/46322ece-e828-4c6c-a4a2-e8391f2e395f/fsmetadata.json'

                    please let me know if this can be fixed

                    J 1 Reply Last reply
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                    • I ivan-petro

                      @joseph , thanks for tutorial!
                      I did this , but in the end of import I have error:

                      External Error: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/mnt/cloudron-volume-2/appsdata/46322ece-e828-4c6c-a4a2-e8391f2e395f/fsmetadata.json'

                      please let me know if this can be fixed

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                      joseph
                      Staff
                      wrote on last edited by
                      #25

                      @ivan-petro ah yes, that file is usually created by rsync backup. can you create a dummy file in the root of the /tmp/app1/fsmetadata.json directory like this:

                      {
                          "emptyDirs": [],
                          "execFiles": [],
                          "symlinks": []
                      }
                      

                      Also, forgot to mention, maybe you can also chown -R yellowtent:yellowtent /tmp/app1 . You might get permission errors when importing otherwise.

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                      • I Offline
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                        ivan-petro
                        wrote on last edited by
                        #26

                        @joseph thanks for help! yes it helped. app imported , app in "running" state. but for some reason can't start app. it's n8n app.

                        error:

                        => Setting permissions
                        Mar 21 10:03:56 => Starting N8N
                        Mar 21 10:03:57 Last session crashed
                        Mar 21 10:03:57 Permissions 0644 for n8n settings file /app/data/user/.n8n/config are too wide. This is ignored for now, but in the future n8n will attempt to change the permissions automatically. To automatically enforce correct permissions now set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=true (recommended), or turn this check off set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=false.
                        Mar 21 10:03:57 User settings loaded from: /app/data/user/.n8n/config
                        Mar 21 10:04:00 => Healtheck error: Error: connect ECONNREFUSED 172.18.17.229:5678
                        Mar 21 10:04:07 Initializing n8n process
                        Mar 21 10:04:08 Migration "AddWebhookId1611144599516" failed, error: column "webhookId" of relation "webhook_entity" already exists
                        Mar 21 10:04:08 Migrations in progress, please do NOT stop the process.
                        Mar 21 10:04:08 Starting migration AddWebhookId1611144599516
                        Mar 21 10:04:08 There was an error running database migrations
                        Mar 21 10:04:08 column "webhookId" of relation "webhook_entity" already exists
                        Mar 21 10:04:08 n8n ready on 0.0.0.0, port 5678
                        Mar 21 10:04:10 => Healtheck error: Error: read ECONNRESET
                        Mar 21 10:04:10 => Ensure directories
                        Mar 21 10:04:10 => Loading configuration
                        Mar 21 10:04:10 => Setting permissions
                        Mar 21 10:04:10 => Starting N8N
                        Mar 21 10:04:11 Permissions 0644 for n8n settings file /app/data/user/.n8n/config are too wide. This is ignored for now, but in the future n8n will attempt to change the permissions automatically. To automatically enforce correct permissions now set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=true (recommended), or turn this check off set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=false.
                        Mar 21 10:04:11 User settings loaded from: /app/data/user/.n8n/config
                        Mar 21 10:04:12 Last session crashed
                        Mar 21 10:04:12 BoxError: Unexpected response code or HTTP error when piping /home/yellowtent/appsdata/46322ece-e828-4c6c-a4a2-e8391f2e395f/postgresqldump to http://172.18.30.2:3000/databases/db46322ecee8284c6ca4a2e8391f2e395f/restore?access_token=b34f5810ef1bca9de0e9ae8f2cf579dc8c6dee98de19c0e678aab0133d9393324478b02763b955a2caf9eca347a812de339642143c9ddf5525e51081d31d190f7c7d170d3e5e88ec4a4a2986ad047d7dd93c121440852b7c63d5d3ba43f03304855d21ffe00ab24a4ad217c13e3d9181771d595d2d04e9556cc6a7c2ab3cecdb&username=user46322ecee8284c6ca4a2e8391f2e395f: status 500 complete false
                        Mar 21 10:04:20 => Healtheck error: Error: connect ECONNREFUSED 172.18.17.229:5678
                        Mar 21 10:04:22 Initializing n8n process
                        Mar 21 10:04:22 n8n ready on 0.0.0.0, port 5678
                        Mar 21 10:04:22 Migrations in progress, please do NOT stop the process.
                        Mar 21 10:04:22 Starting migration AddWebhookId1611144599516
                        Mar 21 10:04:22 Migration "AddWebhookId1611144599516" failed, error: column "webhookId" of relation "webhook_entity" already exists
                        Mar 21 10:04:22 There was an error running database migrations
                        Mar 21 10:04:22 column "webhookId" of relation "webhook_entity" already exists
                        Mar 21 10:04:24 => Ensure directories
                        Mar 21 10:04:24 => Loading configuration
                        Mar 21 10:04:24 => Setting permissions
                        Mar 21 10:04:25 => Starting N8N
                        Mar 21 10:04:25 Permissions 0644 for n8n settings file /app/data/user/.n8n/config are too wide. This is ignored for now, but in the future n8n will attempt to change the permissions automatically. To automatically enforce correct permissions now set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=true (recommended), or turn this check off set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=false.
                        Mar 21 10:04:25 User settings loaded from: /app/data/user/.n8n/config
                        Mar 21 10:04:26 Last session crashed
                        
                        J 1 Reply Last reply
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                        • I ivan-petro

                          @joseph thanks for help! yes it helped. app imported , app in "running" state. but for some reason can't start app. it's n8n app.

                          error:

                          => Setting permissions
                          Mar 21 10:03:56 => Starting N8N
                          Mar 21 10:03:57 Last session crashed
                          Mar 21 10:03:57 Permissions 0644 for n8n settings file /app/data/user/.n8n/config are too wide. This is ignored for now, but in the future n8n will attempt to change the permissions automatically. To automatically enforce correct permissions now set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=true (recommended), or turn this check off set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=false.
                          Mar 21 10:03:57 User settings loaded from: /app/data/user/.n8n/config
                          Mar 21 10:04:00 => Healtheck error: Error: connect ECONNREFUSED 172.18.17.229:5678
                          Mar 21 10:04:07 Initializing n8n process
                          Mar 21 10:04:08 Migration "AddWebhookId1611144599516" failed, error: column "webhookId" of relation "webhook_entity" already exists
                          Mar 21 10:04:08 Migrations in progress, please do NOT stop the process.
                          Mar 21 10:04:08 Starting migration AddWebhookId1611144599516
                          Mar 21 10:04:08 There was an error running database migrations
                          Mar 21 10:04:08 column "webhookId" of relation "webhook_entity" already exists
                          Mar 21 10:04:08 n8n ready on 0.0.0.0, port 5678
                          Mar 21 10:04:10 => Healtheck error: Error: read ECONNRESET
                          Mar 21 10:04:10 => Ensure directories
                          Mar 21 10:04:10 => Loading configuration
                          Mar 21 10:04:10 => Setting permissions
                          Mar 21 10:04:10 => Starting N8N
                          Mar 21 10:04:11 Permissions 0644 for n8n settings file /app/data/user/.n8n/config are too wide. This is ignored for now, but in the future n8n will attempt to change the permissions automatically. To automatically enforce correct permissions now set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=true (recommended), or turn this check off set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=false.
                          Mar 21 10:04:11 User settings loaded from: /app/data/user/.n8n/config
                          Mar 21 10:04:12 Last session crashed
                          Mar 21 10:04:12 BoxError: Unexpected response code or HTTP error when piping /home/yellowtent/appsdata/46322ece-e828-4c6c-a4a2-e8391f2e395f/postgresqldump to http://172.18.30.2:3000/databases/db46322ecee8284c6ca4a2e8391f2e395f/restore?access_token=b34f5810ef1bca9de0e9ae8f2cf579dc8c6dee98de19c0e678aab0133d9393324478b02763b955a2caf9eca347a812de339642143c9ddf5525e51081d31d190f7c7d170d3e5e88ec4a4a2986ad047d7dd93c121440852b7c63d5d3ba43f03304855d21ffe00ab24a4ad217c13e3d9181771d595d2d04e9556cc6a7c2ab3cecdb&username=user46322ecee8284c6ca4a2e8391f2e395f: status 500 complete false
                          Mar 21 10:04:20 => Healtheck error: Error: connect ECONNREFUSED 172.18.17.229:5678
                          Mar 21 10:04:22 Initializing n8n process
                          Mar 21 10:04:22 n8n ready on 0.0.0.0, port 5678
                          Mar 21 10:04:22 Migrations in progress, please do NOT stop the process.
                          Mar 21 10:04:22 Starting migration AddWebhookId1611144599516
                          Mar 21 10:04:22 Migration "AddWebhookId1611144599516" failed, error: column "webhookId" of relation "webhook_entity" already exists
                          Mar 21 10:04:22 There was an error running database migrations
                          Mar 21 10:04:22 column "webhookId" of relation "webhook_entity" already exists
                          Mar 21 10:04:24 => Ensure directories
                          Mar 21 10:04:24 => Loading configuration
                          Mar 21 10:04:24 => Setting permissions
                          Mar 21 10:04:25 => Starting N8N
                          Mar 21 10:04:25 Permissions 0644 for n8n settings file /app/data/user/.n8n/config are too wide. This is ignored for now, but in the future n8n will attempt to change the permissions automatically. To automatically enforce correct permissions now set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=true (recommended), or turn this check off set N8N_ENFORCE_SETTINGS_FILE_PERMISSIONS=false.
                          Mar 21 10:04:25 User settings loaded from: /app/data/user/.n8n/config
                          Mar 21 10:04:26 Last session crashed
                          
                          J Offline
                          J Offline
                          joseph
                          Staff
                          wrote on last edited by joseph
                          #27

                          @ivan-petro getting close! I can only guess that maybe the package version you have installed and the package version you had previously running were different. Can you check the step 2 in my previous steps (that you have the version correct) ?

                          Have you tried any other app btw?

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                            ivan-petro
                            wrote on last edited by
                            #28

                            @joseph You can go ahead and close this thread.

                            Yes, I did install the same version as my backup, but unfortunately, that didn’t help.
                            In the end, I had to reinstall the server completely and upgrade to 8.3.1 again.

                            It’s clear that backups need to be properly saved.
                            Thanks for your help anyway.

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