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  • Need a guide to troubleshoot Cloudron issues

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    girishG

    I will mark this as solved, but if you hit this again please let us know.

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    girishG

    @AmbroiseUnly yeah, good idea. I will add it to our internal list to check for backup existence to give quicker feedback.

  • How to uplaod the downloaded tar.gz backup file

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    nebulonN

    If you mean the webterminal, then this is into the filesystem of the app, not the host system. Cloudron does not have a webterminal into the host system, as it is not advised to tinker with this. However in this case you should use scp (essentially file transfer via ssh) to put the tarball into the /tmp of the server.

  • Migrated cloudron to new server, mount binding issues

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    P

    Ahh, I see.

    Its always the simple things.

    Thank you,

  • Can not restore/reinstall cloudron

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    girishG

    @privsec said in Can not restore/reinstall cloudron:

    I have set up cloudron to use the same 7.5.2 version of my current install.

    On the new install after I update the DNS records to the new IP address, I get this

    After the cloudron installation, did you do the domain/dns setup and create an admin account? If so, you should not do that.

    Setup new server with cloudron --version 7.5.2 Go to https://ip For good meaure, I would power off your old server. This prevents any dns caching issues wrt my.domain.com pointing to your old server. Start restore from the setup view Cloudron will automatically navigate to https://my.domain.com

    'Already activated' means that you already setup admin account on that server. After that, you cannot restore anymore for security reasons. For example, if you find a cloudron installation in the wild and try to restore, it won't work. That route is completely locked.

  • Restoring queued

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    L

    @girish yes correct my connection aborted. It's solved now

  • Error loading fsmetadata.json during restore

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    girishG

    @shan Not sure what is going on. Can you contact us at support@cloudron.io ?

  • Can't restore Cloudron, nothing seems to happen

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    nebulonN

    Ah great you managed to get this going!

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    robiR

    @girish said in Make Cloudron Restore dialog more Human friendly:

    Is there any easy fix which does not involved coding?

    Yes, have the pattern available in the textbox so it's obvious what is expected.

    It's more the "backup date/box ver file" than just a "path".

  • Error while recovering backup

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    girishG

    @andreasdueren yes, usually that means the passphrase is wrong.

  • Migrating to new server - Restore backup failing

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    fbartelsF

    Hi @mazarian,

    in /home/yellowtent/platformdata/logs you will the file box.log, which should give an indication of what went wrong during your restore.

    I did not check what the documentation says about this, but earlier this week I performed a restore in a similar manner to you and watching the dashboard during the restore there was definitely some parallel activity going on during the restore. I would have said that it was probably something like two or three apps at the same time max.

  • Cannot upload GCP service account key to restore app

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    girishG

    @Fairy this could be a bug in our Import UI, let me test and get back.

    As a workaround till we fix:

    Download the backup from GCP directly Upload it to somewhere in your server , say at /tmp Then, in import UI, choose Filesystem and give /tmp/app_xxx.tar.gz
  • Unsure of backup logic in this situation

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    scookeS

    I don't think there is any backup option out there which can do what you are hoping can be done. The one exception is if you are manually extracting the data to be restored, and putting them in different locations. I just say this so you don't go feeling like this is some sort of weakness of Cloudron. Backups rely on timestamps and exact conditions. You couldn't restore the second backup because it would look for the time slot from which it was built, in the records, and those records aren't going to be in the currently restored backup. But if it is the media you want, then the fact you do have separate sets of backups does mean you can at least navigate through the backup and find that media, and then as @nebulon said, manually add them back to your Mastodon. But I gotta say, why do you need to have this media? I mean, Mastodon IS social media, and it's meant to be ephemeral. If there is some info you like, then screenshot it, or click the link and bookmark it, print it out to PDF, or follow the poster (to then check them out post-restore to see that specific post) etc. But saving it and keeping it to be viewable only within your Mastodon seems like a use even Mastodon wasn't really meant for.

    Anyway, good to hear you are back up and running. Hope the new year remains happier. I'm @shane@social.futurnumerique.com if you want to expand your follow/followers!

  • Restore to a new server keeps "old" apps on the previous server

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    girishG

    Note that when you restore on IP2, Cloudron will adjust the DNS of the apps to point to IP2. It can do this only if you use one of the programmatic DNS providers. If you use manual/wildcard DNS provider, you have to change the IP manually yourself.

  • IPV4 must be a string

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    girishG

    @skeats do you need help patching it?

  • Restoring

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    girishG

    @mdc773 yes. next time around, you can download the backup config that prefills all this - https://docs.cloudron.io/backups/#restore-cloudron

  • Restore from backup failed

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    girishG

    @saikarthik no worries 🙂

  • Errors after VPS upgrade

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    archosA

    So I've tried several times to restore the apps and everything is fine.

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    jdaviescoatesJ

    @jdaviescoates said in Whoops, installed instead of restored. Do I need to start all over again?:

    I'd guess @staff might perhaps add something that will prevent you updating to 7.6 either way if you don't have AVX?

    Yep:

    @girish said in What's coming in 7.6:

    @necrevistonnezr meemo, rocketchat, ackee, wekan & nodebb need mongodb. But the way it's implemented you cannot update beyond 7.5.x . It will just error saying AVX support is needed.

  • Restore App Failing with Cloudron 7.5.2

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    girishG

    @firmansi You can change the memory limit in a couple of places:

    The service (mysql) in Services -> MySQL . Bump the limit there The app's memory limit . App -> Resources.