Help Desk with Chat Behind User Login
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Just looking for some advice on the best way to implement a help desk ticketing system.
FreeScout looks promising (after adding a couple of modules). That being said, I need to put ticket creation behind a user login. The End-User-Module would do that (I think), but I would also like to enable chat (with Live Chat module?), but that doesn't seem to be possible. It is a widget (like Chatwoot) meant to be added to a website. That makes chat available to all.
Has anyone done something like that? Currently I am managing users within the app. I did see the Cloudron LDAP option and perhaps using that, I could build a one-page website using LAMP, host it only for authenticated users, and embed the ticket form and the chat widget.
Any advice/experience appreciated!
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Just looking for some advice on the best way to implement a help desk ticketing system.
FreeScout looks promising (after adding a couple of modules). That being said, I need to put ticket creation behind a user login. The End-User-Module would do that (I think), but I would also like to enable chat (with Live Chat module?), but that doesn't seem to be possible. It is a widget (like Chatwoot) meant to be added to a website. That makes chat available to all.
Has anyone done something like that? Currently I am managing users within the app. I did see the Cloudron LDAP option and perhaps using that, I could build a one-page website using LAMP, host it only for authenticated users, and embed the ticket form and the chat widget.
Any advice/experience appreciated!
@crazybrad said in Help Desk with Chat Behind User Login:
host it only for authenticated users, and embed the ticket form and the chat widget.
Yes, that sounds like a good approach to me.
