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  1. Cloudron Forum
  2. WordPress (Developer)
  3. Automated backup not backing up all files, so a restore fails

Automated backup not backing up all files, so a restore fails

Scheduled Pinned Locked Moved WordPress (Developer)
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  • J Offline
    J Offline
    jamie.mckenzie
    wrote last edited by
    #1

    I have a couple of wordpress (developer) apps running on cloudron

    On checking the contents of the automated backups they are missing key files like wp-config.php

    Is there a reason why it only backs up the data folder and a mysqldump - is this a plugin that is installed that needs to be used to restore?

    Screenshot 2025-09-02 173103.png Screenshot 2025-09-02 173049.png Screenshot 2025-09-02 173029.png

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    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote last edited by
      #2

      @jamie.mckenzie that does not seem correct. There must be a wp-config.php inside data .

      I sent you a mail from support@ since there are more questions that I need answered which are probably sensitive.

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      • matix131997M Offline
        matix131997M Offline
        matix131997
        wrote last edited by
        #3

        Not only related to WordPress, but also to Nextcloud. I had a similar situation where important files were missing from the backup, e.g., ".ncdata" or the file related to PHP was there. It was completely missing, and I had it set up without encryption. It looked as if the script in Cloudron was misinterpreted in relation to the unencrypted copy. If the provider storage had blocked such files, we would have had an error about the backup being incorrectly transferred to the destination.

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote last edited by
          #4

          @matix131997 were you also using rsync ? Which backup provider? "If the provider storage had blocked such files" is particularly interesting to me. Are there providers that block specific filenames from being uploaded?

          In @jamie.mckenzie 's case, I found that many files are missing. Unfortunately, it's hard to know where exactly the problem is. There are many things at play - Wasabi (which often has errors), WP Developer (where plugins can delete and change files), Backups have been failing for a while (on that specific Cloudron), Cloudron Backup code having some bug .

          As mentioned in another thread, we have added integrity check to the backup logic now for the coming release. With that, we can know for sure what files were actually uploaded to the storage. And if it's the mistake of the storage provider or cloudron code that files are missing.

          matix131997M 1 Reply Last reply
          0
          • girishG girish

            @matix131997 were you also using rsync ? Which backup provider? "If the provider storage had blocked such files" is particularly interesting to me. Are there providers that block specific filenames from being uploaded?

            In @jamie.mckenzie 's case, I found that many files are missing. Unfortunately, it's hard to know where exactly the problem is. There are many things at play - Wasabi (which often has errors), WP Developer (where plugins can delete and change files), Backups have been failing for a while (on that specific Cloudron), Cloudron Backup code having some bug .

            As mentioned in another thread, we have added integrity check to the backup logic now for the coming release. With that, we can know for sure what files were actually uploaded to the storage. And if it's the mistake of the storage provider or cloudron code that files are missing.

            matix131997M Offline
            matix131997M Offline
            matix131997
            wrote last edited by
            #5

            @girish Yes, rsync. Provider is Hetzner Storage Box

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