cloudron dashboard error: "This app is currently not responding. Please try refreshing the page in a few minutes."

[tshirt-chihuahu]

Note: I made a light edit, changing app name to "[this_cloudron.app]"

[james]

Hello @tshirt-chihuahu
Can you please write a mail to support@cloudron.io ?
It seems that there is an issue with the database that will be hard to resolve.

[joseph]

@tshirt-chihuahu not 100% sure since I don't have a way to match ids but it's probably you from support@ some time back.

2025-11-24T03:35:09.353Z BoxError: Unknown column 'pending' in 'field list'

The database migrations did not complete for some reason. Can you run /home/yellowtent/box/setup/start.sh on the server? This will re-run the migrations.

[tshirt-chihuahu]

@joseph I ran the script. The migration failed. Here's the output I got back:

1 updates could not be installed automatically. For more details,
see /var/log/unattended-upgrades/unattended-upgrades.log

Last login: Mon Nov 24 03:29:56 2025 from 73.245.168.195
root@wisdom:~# bash /home/yellowtent/box/setup/start.sh
2025-11-24T12:59:37 ==> start: Cloudron Start
media:x:500:
2025-11-24T12:59:38 ==> start: Configuring docker
Synchronizing state of apparmor.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable apparmor
2025-11-24T12:59:40 ==> start: Ensuring directories
2025-11-24T12:59:40 ==> start: Configuring journald
2025-11-24T12:59:41 ==> start: Setting up unbound
2025-11-24T12:59:41 ==> start: Adding systemd services
Synchronizing state of unbound.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable unbound
Synchronizing state of cron.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable cron
Synchronizing state of rpcbind.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install disable rpcbind
2025-11-24T12:59:52 ==> start: Configuring sudoers
2025-11-24T12:59:52 ==> start: Unconfiguring collectd
Synchronizing state of collectd.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install disable collectd
2025-11-24T12:59:55 ==> start: Configuring logrotate
2025-11-24T12:59:55 ==> start: Adding motd message for admins
2025-11-24T12:59:55 ==> start: Configuring nginx
2025-11-24T12:59:55 ==> start: Starting mysql
mysqladmin: [Warning] Using a password on the command line interface can be insecure.
Warning: Since password will be sent to server in plain text, use ssl connection to ensure password safety.
mysql: [Warning] Using a password on the command line interface can be insecure.
mysql: [Warning] Using a password on the command line interface can be insecure.
2025-11-24T12:59:56 ==> start: Migrating data
[ERROR] AssertionError [ERR_ASSERTION]: ifError got unwanted exception: Data too long for column 'password' at row 1
    at /home/yellowtent/box/node_modules/db-migrate/lib/commands/on-complete.js:15:14
    at tryCatcher (/home/yellowtent/box/node_modules/bluebird/js/release/util.js:16:23)
    at Promise.successAdapter (/home/yellowtent/box/node_modules/bluebird/js/release/nodeify.js:22:30)
    at Promise._settlePromise (/home/yellowtent/box/node_modules/bluebird/js/release/promise.js:601:21)
    at Promise._settlePromiseCtx (/home/yellowtent/box/node_modules/bluebird/js/release/promise.js:641:10)
    at _drainQueueStep (/home/yellowtent/box/node_modules/bluebird/js/release/async.js:97:12)
    at _drainQueue (/home/yellowtent/box/node_modules/bluebird/js/release/async.js:86:9)
    at Async._drainQueues (/home/yellowtent/box/node_modules/bluebird/js/release/async.js:102:5)
    at Async.drainQueues [as _onImmediate] (/home/yellowtent/box/node_modules/bluebird/js/release/async.js:15:14)
    at process.processImmediate (node:internal/timers:485:21)
    at Packet.asError (/home/yellowtent/box/node_modules/mysql2/lib/packets/packet.js:740:17)
    at Query.execute (/home/yellowtent/box/node_modules/mysql2/lib/commands/command.js:29:26)
    at Connection.handlePacket (/home/yellowtent/box/node_modules/mysql2/lib/base/connection.js:477:34)
    at PacketParser.onPacket (/home/yellowtent/box/node_modules/mysql2/lib/base/connection.js:93:12)
    at PacketParser.executeStart (/home/yellowtent/box/node_modules/mysql2/lib/packet_parser.js:75:16)
    at Socket.<anonymous> (/home/yellowtent/box/node_modules/mysql2/lib/base/connection.js:100:25)
    at Socket.emit (node:events:519:28)
    at addChunk (node:internal/streams/readable:561:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)
    at Readable.push (node:internal/streams/readable:392:5)
    at TCP.onStreamRead (node:internal/stream_base_commons:189:23)
2025-11-24T12:59:57 ==> start: DB migration failed

[joseph]

@tshirt-chihuahu said in [critical] cloudron dashboard error: "This app is currently not responding. Please try refreshing the page in a few minutes.":

Data too long

I have to guess here since it's not printing which migration is running. Can you please run mysql -uroot -ppassword -e "SELECT name FROM box.migrations ORDER BY run_on DESC LIMIT 1" ? This will give the last successful migration.

If I were to guess: Is it possible you use the docker registry feature and password for the registry is > 128 characters?

[tshirt-chihuahu]

@joseph

Here's what I got back from the mysql command:

+------------------------------------------------+
| name                                           |
+------------------------------------------------+
| /20250307100449-tokens-add-allowedIpRangesJson |
+------------------------------------------------+

[james]

Hello @tshirt-chihuahu
Please use code blocks for posting logs or outputs from commands by either typing 3x backticks before and after your code/output, like this:

```
THIS IS THE CODE TO PUT IN A CODE BLOCK
MORE LINES
```

Or use the editor by highlighting the code and pressing the button:

THIS IS THE CODE TO PUT IN A CODE BLOCK
MORE LINES

[tshirt-chihuahu]

This post is deleted!

[joseph]

Fixed on support. Issue was an old registry config which maybe had more than 128 char password .

[saikarthik]

I am seeing the same issue. How did you fix it?

[joseph]

@saikarthik I deleted the registry config.

mysql -uroot -ppassword -e "DELETE FROM box.settings WHERE name='registry_config'"

Then, re-run the migrations:

/home/yellowtent/box/setup/start.sh

After the upgrade, you can re-setup the registry . But you have to shorten the password length to < 128 chars.