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  1. Cloudron Forum
  2. FreeScout
  3. Enable CORS in Freescout API

Enable CORS in Freescout API

Scheduled Pinned Locked Moved Solved FreeScout
cors
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  • nebulonN Offline
    nebulonN Offline
    nebulon
    Staff
    wrote on last edited by
    #2

    Hi and welcome!

    Not exactly sure how the communication is, but you may want to set CSP config for the app for a start https://docs.cloudron.io/apps/#custom-csp

    Headers as such should be forwarded normally by the reverse proxy, so if you hit this issue we have to debug this somehow with your setup to fully understand the issue.

    If Freescout as such does not support CORS then this is an upstream issue with Freescout (or in this case the API addon) Usually we have seen that they are quick to fix issues once reported 🙂

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    0
    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #3

      While CORS can be enabled in the reverse proxy, the correct place to do this is in the app itself. The app alone knows if it's API has been designed and tested for Cross Origin use cases. Enabling it without understanding the app will is a security issue. So, I guess this comes down to asking Freescout to add these headers in their responses.

      @paridata If you report this, can you please link the github issue or support request here? I am happy to chime in.

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      • P Offline
        P Offline
        paridata
        wrote on last edited by
        #4

        Here‘s the link to the github issue: https://github.com/freescout-helpdesk/freescout/issues/897

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        2
        • P Offline
          P Offline
          paridata
          wrote on last edited by
          #5

          Hi, Freescout has already implemented the feature. It is installable through the Freescout module store.

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          1
          • P Offline
            P Offline
            paridata
            wrote on last edited by
            #6

            After doing the upgrade and specifying the allowed host in the app and clearing the app's cache, I'm still not getting the desired behaviour. Is there some sort of caching happening on the cloudron side? I've tested on my side in an anonymous browser window. As far as I know the ninoxdb app does not intercept/cache the responses from cross origin requests.

            Can you guys say if the app is doing what it should?

            girishG 1 Reply Last reply
            0
            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #7

              I am not aware of any such caching on Cloudron side. This is a bit hard to test without that plugin.

              There is a new freescout version coming as well, was released just today. Maybe there were some changes needed as well. I am just building the new app package.

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              • P paridata

                After doing the upgrade and specifying the allowed host in the app and clearing the app's cache, I'm still not getting the desired behaviour. Is there some sort of caching happening on the cloudron side? I've tested on my side in an anonymous browser window. As far as I know the ninoxdb app does not intercept/cache the responses from cross origin requests.

                Can you guys say if the app is doing what it should?

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #8

                @paridata Can you test with the latest Freescout package we released?

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                • P Offline
                  P Offline
                  paridata
                  wrote on last edited by
                  #9

                  let's see...

                  doing the equivalent to

                  curl -X GET -G "https://ticket.paridata.net/api/conversations/6951" -H "X-FreeScout-API-Key: [api key removed]"

                  Browser dev tools/Network tab output

                  First entry

                  Request URL: https://ticket.paridata.net/api/conversations/6951
                  Referrer Policy: strict-origin-when-cross-origin
                  Provisional headers are shown
                  Accept: */*
                  Referer: https://app.ninox.com/
                  User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.67 Safari/537.36 Edg/87.0.664.47
                  X-FreeScout-API-Key: [api key removed]
                  

                  Second entry

                  Request URL: https://ticket.paridata.net/api/conversations/6951
                  Request Method: OPTIONS
                  Status Code: 200 
                  Remote Address: 45.9.61.129:443
                  Referrer Policy: strict-origin-when-cross-origin
                  allow: GET,HEAD
                  cache-control: max-age=0, must-revalidate, no-cache, no-store, private
                  content-length: 0
                  content-type: text/html; charset=UTF-8
                  date: Fri, 04 Dec 2020 08:26:51 GMT
                  pragma: no-cache
                  referrer-policy: no-referrer-when-downgrade
                  server: nginx
                  strict-transport-security: max-age=15768000
                  x-content-type-options: nosniff
                  x-download-options: noopen
                  x-permitted-cross-domain-policies: none
                  x-xss-protection: 1; mode=block
                  :authority: ticket.paridata.net
                  :method: OPTIONS
                  :path: /api/conversations/6951
                  :scheme: https
                  accept: */*
                  accept-encoding: gzip, deflate, br
                  accept-language: de,de-DE;q=0.9,en;q=0.8,en-GB;q=0.7,en-US;q=0.6
                  access-control-request-headers: x-freescout-api-key
                  access-control-request-method: GET
                  origin: https://app.ninox.com
                  referer: https://app.ninox.com/
                  sec-fetch-dest: empty
                  sec-fetch-mode: cors
                  sec-fetch-site: cross-site
                  user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.67 Safari/537.36 Edg/87.0.664.47
                  

                  So the preflight request is succesful however doesn't respond with any "Access-Control-Allow-XYZ" headers.

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                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #10

                    Since many other apps use CORS normally, I don't think our reverse proxy gets into the way here. Maybe this is still something the upstream addon needs to investigate?

                    1 Reply Last reply
                    1
                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #11

                      Right, I think this is Freescout not sending the correct CORS headers. The reverse proxy in Cloudron just passes everything through.

                      1 Reply Last reply
                      0
                      • nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #12

                        Is this issue now solved since the upstream issue was resolved again?

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                        0
                        • P Offline
                          P Offline
                          paridata
                          wrote on last edited by
                          #13

                          This issue has been fixed.

                          1 Reply Last reply
                          3
                          • nebulonN Offline
                            nebulonN Offline
                            nebulon
                            Staff
                            wrote on last edited by
                            #14

                            This is great news!

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