Question about the AD/LDAP integration

[privsec]

I just created a brand new user, and had them try to sign in, and its not working. I have my main account for rocket.chat as admin.

[privsec]

So this is what I see for every combination. The last image is what I have in my user information table in cloudron

@privsec

[privsec]

@privsec The only way I can get in is by registering. I have confirmed this to also be true in my osTicket instance

It seems my ldap is somehow borked

[A Former User]

@privsec So it seems like its not just a blanket issue with LDAP. Likely config on those specific apps? Just tried verdaccio and it works just fine.

[privsec]

@atrilahiji Good point. Likely an issue with specific apps config files.

[A Former User]

@privsec Heh I goofed. Should have been obvious. Did you by chance register the admin account using the same email you have for your cloudron admin account? That will cause this issue. It tries to map the email and can't because theres a duplicate.

[privsec]

@atrilahiji To be clear, my cloudron sign in email needs to be the same email as my admin account for rocket.chat?

Is that the same for all apps?

[A Former User]

@privsec No no no. It should not be. Make your initial admin account have an email like admin@local.com (doesn't need to be real) and ensure it has a username that does not match any account pulled in VIA LDAP

[girish]

@atrilahiji said in Question about the AD/LDAP integration:

It tries to map the email and can't because theres a duplicate

Yup, exactly. I actually put the message in the post install dialog but it's easy to miss it. You can also see this text in the top right of the app configure view. In the drop down select, First time setup instructions.

Here it is again:

Please follow the following guidelines to complete the Rocket.Chat admin setup:

* Use `admin` as the admin username in Rocket.Chat. This will avoid any conflict
  with Cloudron usernames.

* Use an email address that is different from the Cloudron primary email. This will avoid
  any conflict with Cloudron email ids.

[privsec]

@atrilahiji Then it is set up correctly.
My admin account is not tied to any real account in cloudron and the email is tied to email account that was created specifically for this app.

[girish]

@privsec In the Access Control section, does it say "User management " or does it say "Dashboard Visibility" ?

[privsec]

@girish

[privsec]

To be clear, this is how my mailboxes are set up currently

This wouldn't be a problem, right? If it is, how do I fix this?

[girish]

@privsec The cloudron email server and the user email ids are totally separate things (i.e Cloudron LDAP integration point of view). The mailboxes is just local to the Cloudron Email and is not part of the LDAP directory and thus apps have no idea about it.

The email id that apps know about is the one in the Users page. Users can also change this email in their profile page.

This doesn't answer why you are unable to login as testuser though. I am not sure what is happening, can you send us an email on support@cloudron.io, so we can look into this? Our own rocket.chat instance seems to be working fine. I also tried a new local instance and that too works fine.

[privsec]

@girish Yes, I will send an email now

[privsec]

@privsec Sent

[girish]

OK, this got sorted out. There is a domain allow list set inside Rocket.Chat. There was confusion on where a user's email address comes from. It comes from the Users view and not from the Email view. The email view is used only by the mail server.