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  3. Unable to install apps

Unable to install apps

Scheduled Pinned Locked Moved Solved Support
installcloudflare
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  • M metalcated

    @girish Hey sorry about that, I should have included that with my original post.

    Sep 28 15:41:29 box:apptask test.domain.com error installing app: BoxError: Error creating directory: EACCES: permission denied, mkdir '/root/appsdata/645af55f-853d-47a1-9e29-6504e1fc00b5'
    at /home/yellowtent/box/src/apptask.js:162:36
    at FSReqCallback.oncomplete (fs.js:171:23) {
    reason: 'FileSystem Error',
    details: {}
    

    Full log: https://paste.cloudron.io/inukequheh.js

    girishG Do not disturb
    girishG Do not disturb
    girish
    Staff
    wrote on last edited by
    #4

    @metalcated Thanks. For some reason, it thinks that /root is the home directory. Cloudron runs as the user yellowtent and it should be using /home/yellowtent as the "base".

    Can you check the output of systemctl show box | grep User= ? It should say yellowtent. Also, can you check the output of su - yellowtent and then env | grep HOME ?

    If you can tell me which VPS provider you use, I can test out the installation there myself as well.

    M O 2 Replies Last reply
    0
    • girishG girish

      @metalcated Thanks. For some reason, it thinks that /root is the home directory. Cloudron runs as the user yellowtent and it should be using /home/yellowtent as the "base".

      Can you check the output of systemctl show box | grep User= ? It should say yellowtent. Also, can you check the output of su - yellowtent and then env | grep HOME ?

      If you can tell me which VPS provider you use, I can test out the installation there myself as well.

      M Offline
      M Offline
      metalcated
      wrote on last edited by metalcated
      #5

      @girish said in Unable to install apps:

      systemctl show box | grep User=

      root@cloudron] ~$ systemctl show box | grep User=
      User=yellowtent
      DynamicUser=no
      
      $ env | grep HOME
      HOME=/home/yellowtent
      

      This is a self built VM on my home lab vCenter instance.
      Ubuntu 20.04.3 LTS

      girishG 1 Reply Last reply
      0
      • M Offline
        M Offline
        metalcated
        wrote on last edited by metalcated
        #6

        Also, I just noticed that this wiped out my entire set of A records from Cloudflare! Took me all weekend to notice. Believe I am done using this with a bug like that. Thanks.

        girishG 2 Replies Last reply
        0
        • M metalcated

          @girish said in Unable to install apps:

          systemctl show box | grep User=

          root@cloudron] ~$ systemctl show box | grep User=
          User=yellowtent
          DynamicUser=no
          
          $ env | grep HOME
          HOME=/home/yellowtent
          

          This is a self built VM on my home lab vCenter instance.
          Ubuntu 20.04.3 LTS

          girishG Do not disturb
          girishG Do not disturb
          girish
          Staff
          wrote on last edited by
          #7

          @metalcated Mmm, everything looks OK. If you can give us SSH access, please send a mail to support@cloudron.io and we can look into it.

          1 Reply Last reply
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          • M metalcated

            Also, I just noticed that this wiped out my entire set of A records from Cloudflare! Took me all weekend to notice. Believe I am done using this with a bug like that. Thanks.

            girishG Do not disturb
            girishG Do not disturb
            girish
            Staff
            wrote on last edited by
            #8

            @metalcated mm, our cloudflare backend is used quite extensively, so I would be surprised to hit such a bug. If Cloudflare has audit logs, can you check where the delete requests came from?

            1 Reply Last reply
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            • M metalcated

              Also, I just noticed that this wiped out my entire set of A records from Cloudflare! Took me all weekend to notice. Believe I am done using this with a bug like that. Thanks.

              girishG Do not disturb
              girishG Do not disturb
              girish
              Staff
              wrote on last edited by
              #9

              @metalcated https://support.cloudflare.com/hc/en-us/articles/115002833612-Understanding-Cloudflare-Audit-Logs . In our cloudflare account, I can see there are records for every DNS change as "Rec del" and "Rec add".

              1 Reply Last reply
              0
              • girishG girish

                @metalcated Thanks. For some reason, it thinks that /root is the home directory. Cloudron runs as the user yellowtent and it should be using /home/yellowtent as the "base".

                Can you check the output of systemctl show box | grep User= ? It should say yellowtent. Also, can you check the output of su - yellowtent and then env | grep HOME ?

                If you can tell me which VPS provider you use, I can test out the installation there myself as well.

                O Offline
                O Offline
                opensourced
                wrote on last edited by
                #10

                @girish just hit the same error...

                May 28 14:27:13 box:tasks update 186: {"percent":50,"message":"Creating app data directory"}
                May 28 14:27:13 box:apptask run: app error for state pending_install: BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'
                at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)
                at async install (/home/yellowtent/box/src/apptask.js:358:5) {
                reason: 'FileSystem Error',
                details: {}
                May 28 14:27:13 box:taskworker Task took 12.297 seconds
                May 28 14:27:13 box:tasks setCompleted - 186: {"result":null,"error":{"stack":"BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'\n at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)\n at async install (/home/yellowtent/box/src/apptask.js:358:5)","name":"BoxError","reason":"FileSystem Error","details":{},"message":"Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'"}}
                May 28 14:27:13 box:tasks update 186: {"percent":100,"result":null,"error":{"stack":"BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'\n at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)\n at async install (/home/yellowtent/box/src/apptask.js:358:5)","name":"BoxError","reason":"FileSystem Error","details":{},"message":"Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'"}}
                Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'
                at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)
                at async install (/home/yellowtent/box/src/apptask.js:358:5)
                

                my outputs are as followed:

                root@host:/home/# systemctl show box | grep User=
                User=yellowtent
                DynamicUser=no
                
                root@host:/home/# su - yellowtent
                This account is currently not available.
                
                

                What could be the reasons for my yellowtent not to be availlable? 😶

                Thanks in advance!

                girishG 1 Reply Last reply
                0
                • O opensourced

                  @girish just hit the same error...

                  May 28 14:27:13 box:tasks update 186: {"percent":50,"message":"Creating app data directory"}
                  May 28 14:27:13 box:apptask run: app error for state pending_install: BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'
                  at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)
                  at async install (/home/yellowtent/box/src/apptask.js:358:5) {
                  reason: 'FileSystem Error',
                  details: {}
                  May 28 14:27:13 box:taskworker Task took 12.297 seconds
                  May 28 14:27:13 box:tasks setCompleted - 186: {"result":null,"error":{"stack":"BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'\n at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)\n at async install (/home/yellowtent/box/src/apptask.js:358:5)","name":"BoxError","reason":"FileSystem Error","details":{},"message":"Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'"}}
                  May 28 14:27:13 box:tasks update 186: {"percent":100,"result":null,"error":{"stack":"BoxError: Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'\n at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)\n at async install (/home/yellowtent/box/src/apptask.js:358:5)","name":"BoxError","reason":"FileSystem Error","details":{},"message":"Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'"}}
                  Error creating directory: EACCES: permission denied, mkdir '/home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5'
                  at createAppDir (/home/yellowtent/box/src/apptask.js:119:22)
                  at async install (/home/yellowtent/box/src/apptask.js:358:5)
                  

                  my outputs are as followed:

                  root@host:/home/# systemctl show box | grep User=
                  User=yellowtent
                  DynamicUser=no
                  
                  root@host:/home/# su - yellowtent
                  This account is currently not available.
                  
                  

                  What could be the reasons for my yellowtent not to be availlable? 😶

                  Thanks in advance!

                  girishG Do not disturb
                  girishG Do not disturb
                  girish
                  Staff
                  wrote on last edited by
                  #11

                  @opensourced said in Unable to install apps:

                  What could be the reasons for my yellowtent not to be availlable?

                  This is expected. yellowtent is created as a system user (it's only used to run the box code as a non-root user for security reasons).

                  Can you please try:

                  sudo -u yellowtent mkdir /home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5
                  

                  For some reason, the above thing fails on your system. Is there something special about /home/yellowtent mount we need to know about? Can you check if /home/yellowtent/appsdata and /home/yellowtent/ are owned by the yellowtent user?

                  O 1 Reply Last reply
                  0
                  • girishG girish

                    @opensourced said in Unable to install apps:

                    What could be the reasons for my yellowtent not to be availlable?

                    This is expected. yellowtent is created as a system user (it's only used to run the box code as a non-root user for security reasons).

                    Can you please try:

                    sudo -u yellowtent mkdir /home/yellowtent/appsdata/8076edfc-1155-43e1-9bc1-f00aa3f207c5
                    

                    For some reason, the above thing fails on your system. Is there something special about /home/yellowtent mount we need to know about? Can you check if /home/yellowtent/appsdata and /home/yellowtent/ are owned by the yellowtent user?

                    O Offline
                    O Offline
                    opensourced
                    wrote on last edited by
                    #12

                    @girish I moved the appsdata folder to another mounted drive -> after creating the symlink (as root) i didn't propperly set the permissions. I fixed it, so all good now. Thanks!

                    necrevistonnezrN 1 Reply Last reply
                    1
                    • O opensourced

                      @girish I moved the appsdata folder to another mounted drive -> after creating the symlink (as root) i didn't propperly set the permissions. I fixed it, so all good now. Thanks!

                      necrevistonnezrN Offline
                      necrevistonnezrN Offline
                      necrevistonnezr
                      wrote on last edited by
                      #13

                      @opensourced said in Unable to install apps:

                      @girish I moved the appsdata folder to another mounted drive

                      I think you should have led with that... 🙂

                      1 Reply Last reply
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                      • girishG girish marked this topic as a question on
                      • girishG girish has marked this topic as solved on
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