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  3. latest package broke slack integration

latest package broke slack integration

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  • psifertex 0P Offline
    psifertex 0P Offline
    psifertex 0
    wrote on last edited by
    #1

    The: "Update to base image version 4" update broke my slack integration. I rolled back via a backup and it's now working correctly, but that seems particularly odd given that it didn't contain an update to chatwoot itself.

    I thought at first it might be related to: https://github.com/chatwoot/chatwoot/issues/6377

    But that looks like it was resolved before the latest chatwoot release so not sure what might be causing it. Happy to provide any extra debug logs if that would be helpful.

    girishG 1 Reply Last reply
    0
    • psifertex 0P psifertex 0

      The: "Update to base image version 4" update broke my slack integration. I rolled back via a backup and it's now working correctly, but that seems particularly odd given that it didn't contain an update to chatwoot itself.

      I thought at first it might be related to: https://github.com/chatwoot/chatwoot/issues/6377

      But that looks like it was resolved before the latest chatwoot release so not sure what might be causing it. Happy to provide any extra debug logs if that would be helpful.

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @psifertex-0 That might actually be the issue. The new base image is Ubuntu 22.04 based (previous one was Ubuntu 20.04 based). Upstream fixed their deployment by rolling back their heroku stack.

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by girish
        #3

        This should hopefully work now.

        before:

        # SLACK_API_TOKEN=whatever slack chat postMessage '--text=helloworld' --channel=@girish
        error: SSL_CTX_load_verify_file: system lib
        

        after:

        # SLACK_API_TOKEN=whatever slack chat postMessage '--text=helloworld' --channel=@girish
        error: invalid_auth
        

        @psifertex-0 can you try with the latest package (1.16.0-1) ?

        psifertex 0P 1 Reply Last reply
        0
        • girishG girish

          This should hopefully work now.

          before:

          # SLACK_API_TOKEN=whatever slack chat postMessage '--text=helloworld' --channel=@girish
          error: SSL_CTX_load_verify_file: system lib
          

          after:

          # SLACK_API_TOKEN=whatever slack chat postMessage '--text=helloworld' --channel=@girish
          error: invalid_auth
          

          @psifertex-0 can you try with the latest package (1.16.0-1) ?

          psifertex 0P Offline
          psifertex 0P Offline
          psifertex 0
          wrote on last edited by
          #4

          @girish When I go to update from 1.15.0 it only shows me 1.15.1 as the next update. Am I required to first go to that broken version before 1.16 will show up? I clicked "check for updates" but it didn't appear to change anything.

          I'll try to update to 1.51.1 and see if I can then update to 1.16.

          Yeah, that let me update to 1.16. Is that expected behavior?

          Yup, that fixed the bug, thanks! I'll probably still disable auto-updates going forward but I appreciate the quick turn on the fix.

          girishG 1 Reply Last reply
          1
          • psifertex 0P psifertex 0

            @girish When I go to update from 1.15.0 it only shows me 1.15.1 as the next update. Am I required to first go to that broken version before 1.16 will show up? I clicked "check for updates" but it didn't appear to change anything.

            I'll try to update to 1.51.1 and see if I can then update to 1.16.

            Yeah, that let me update to 1.16. Is that expected behavior?

            Yup, that fixed the bug, thanks! I'll probably still disable auto-updates going forward but I appreciate the quick turn on the fix.

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            @psifertex-0 yes, correct, we always do rolling releases. One cannot jump releases.

            1 Reply Last reply
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            • P Offline
              P Offline
              psifertex
              wrote on last edited by psifertex
              #6

              FYI -- This appears to have happened again with the latest 1.18 update. Specifically, Slack integration is silently failing/not available.

              1 Reply Last reply
              0
              • P Offline
                P Offline
                psifertex
                wrote on last edited by
                #7

                Nevermind -- looks like just a stale session. New one worked fine!

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