[1.49.0]
Update chatwoot to 4.11.0
Full Changelog
This release focuses on improving how conversations are handled and resolved inside Chatwoot. We are introducing structured resolution workflows, better AI assistance in the reply composer, and UX improvements that reduce friction for agents.
We've improved the editor with Captain AI and a better experience for AI-assisted responses. AI reply suggestions now use related FAQs to improve response quality
Agents can now: Improve reply, Change tone, Fix grammar and spelling, Suggest a reply, Summarize the conversation, Ask Copilot
All of this works directly inside the composer. The agent can review and edit everything before sending.