@nennogabriel please be 100% sure you did not run into this issue: https://forum.cloudron.io/topic/7763/chatwoot-storage-bloat-bug-with-mail-inbox

It's out now.

The reason here was, that the changelog mentioned some potential 3rdparty integration testing, so we waited for a bit to give those time to catch up ideally. Given your reminder I now pushed the update though as anyways 2 weeks passed.

Apparently there was a typo or missing quotes in the env.sh maybe @shivamkb17 could share those details for others.

@girish Amazing! Updating now. Thank you!

Nevermind -- looks like just a stale session. New one worked fine!

@girish Is there an estimated timeline for 7.5's release? I'm waiting for an upstream fix in 2.18.0 of chatwoot and it sounds like that's blocked on the cloudron update then?

Also, the app logs will help.

@girish Hi i recieved today's email which you sent i am reverting back to 1.17.1 thank you.

@Latinosnctv
Hey at least now its on the "todo" list 😄
https://github.com/chatwoot/chatwoot/milestone/59

@jfrere said in Live Chat issue with email replies:

@girish thank you. It's not necessary to configure cloud storage?

I was confused why you said this. I now understand what you meant . In their docs it says "Conversation Continuity requires your chatwoot installation to have a cloud storage configured" at https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity#configuring-inbound-reply-emails . I have no idea why. You will have to ask them if how these are all related.

After that, it seems you need getmail6 and run it as cronjob and feed it through some curl call. This all seems unnecessarily complex to setup and will break 😕

I commented on the github issue, as I am not sure how an asset rebuilding would solve this. But I lack deep insight into the app as well.

@nebulon Yes seems to work. Thanks for the speedy implementation! 🙌

Its updated already.

@girish thanks, that seemed to work now! Hope I find time to set up the rest of it soon 🙂

Thank you very much, it worked!

@sufian-mughal Do you know where livechat@xyz.com is coming from? Maybe you set this somewhere inside the app?

@sufian-mughal Let's follow up at https://forum.cloudron.io/topic/8828/chatwoot-unable-to-send-chat-transcript