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  1. Cloudron Forum
  2. Guacamole
  3. "The remote desktop server is currently unreachable"

"The remote desktop server is currently unreachable"

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  • S Offline
    S Offline
    Snens
    wrote on last edited by
    #1

    Hello everyone,

    Im really excited to use this service, but unfortunately i ran into an error while setting it up.

    Whenever i try to connect to my PC it shows "The remote desktop server is currently unreachable"
    c58a583d-e5bd-499a-8799-aa53e12d262c-remotedesktop unreachable.PNG

    I was using this video as a guideline.


    And this video to change my Windows settings.

    I'm using Guacamole 1.5.2
    And Windows 10 Pro (22H2)

    Below is the system log and a bunch of things i tried in order to fix it.

    Jul 02 19:29:05 guacd[16]: INFO: Creating new client for protocol "rdp"
Jul 02 19:29:05 guacd[16]: INFO: Connection ID is "$50113734-7174-4adb-a8eb-881b2b67e8b7"
Jul 02 19:29:05 guacd[200]: DEBUG: Processing instruction: size
Jul 02 19:29:05 guacd[200]: DEBUG: Processing instruction: audio
Jul 02 19:29:05 guacd[200]: DEBUG: Processing instruction: video
Jul 02 19:29:05 guacd[200]: DEBUG: Processing instruction: image
Jul 02 19:29:05 guacd[200]: DEBUG: Processing instruction: timezone
Jul 02 19:29:05 guacd[200]: DEBUG: Processing instruction: name
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "console" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "console-audio" omitted. Using default value of 0.
Jul 02 19:29:05 17:29:05.767 [http-nio-8080-exec-5] INFO o.a.g.tunnel.TunnelRequestService - User "Snens" connected to connection "1".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-auth" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: INFO: Security mode: NLA
Jul 02 19:29:05 guacd[200]: DEBUG: User resolution is 1880x977 at 96 DPI
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "dpi" omitted. Using default value of 96.
Jul 02 19:29:05 guacd[200]: DEBUG: Using resolution of 1880x977 at 96 DPI
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "force-lossless" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "read-only" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "client-name" omitted. Using default value of "Guacamole RDP".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-wallpaper" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-theming" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-full-window-drag" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-desktop-composition" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-menu-animations" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-bitmap-caching" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-offscreen-caching" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-glyph-caching" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Glyph caching is currently universally disabled, regardless of the value of the "disable-glyph-caching" parameter, as glyph caching support is not considered stable by FreeRDP as of the FreeRDP 2.0.0 release. See: https://issues.apache.org/jira/browse/GUACAMOLE-1191
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "color-depth" omitted. Using default value of 16.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-audio" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-printing" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "printer-name" omitted. Using default value of "Guacamole Printer".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-drive" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "drive-name" omitted. Using default value of "Guacamole Filesystem".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "drive-path" omitted. Using default value of "".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "create-drive-path" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-download" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-upload" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "timezone" omitted. Using default value of "Europe/Berlin".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-sftp" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-hostname" omitted. Using default value of "192.168.178.54".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-port" omitted. Using default value of "22".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-username" omitted. Using default value of "".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-password" omitted. Using default value of "".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-passphrase" omitted. Using default value of "".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-root-directory" omitted. Using default value of "/".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-server-alive-interval" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-disable-download" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "sftp-disable-upload" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "recording-name" omitted. Using default value of "recording".
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "recording-exclude-output" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "recording-exclude-mouse" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "recording-exclude-touch" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "recording-include-keys" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "create-recording-path" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: INFO: Resize method: display-update
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-touch" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "enable-audio-input" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "gateway-port" omitted. Using default value of 443.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-copy" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "disable-paste" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: INFO: No clipboard line-ending normalization specified. Defaulting to preserving the format of all line endings.
Jul 02 19:29:05 guacd[200]: DEBUG: Parameter "wol-send-packet" omitted. Using default value of 0.
Jul 02 19:29:05 guacd[200]: INFO: User "user" joined connection "$50113734-7174-4adb-a8eb-881b2b67e8b7" (1 users now present)
Jul 02 19:29:05 guacd[200]: DEBUG: Client is using protocol version "VERSION_1_5_0"
Jul 02 19:29:05 guacd[200]: INFO: Loading keymap "base"
Jul 02 19:29:05 guacd[200]: INFO: Loading keymap "en-us-qwerty"
Jul 02 19:29:05 guacd[200]: DEBUG: Support for CLIPRDR (clipboard redirection) registered. Awaiting channel connection.
Jul 02 19:29:05 guacd[200]: DEBUG: Support for static channel "rdpdr" loaded.
Jul 02 19:29:05 guacd[200]: DEBUG: Support for static channel "rdpsnd" loaded.
Jul 02 19:29:05 guacd[200]: DEBUG: Local framebuffer format PIXEL_FORMAT_BGRX32
Jul 02 19:29:05 guacd[200]: DEBUG: Remote framebuffer format PIXEL_FORMAT_RGB16
Jul 02 19:29:21 guacd[200]: DEBUG: freerdp_tcp_connect:freerdp_set_last_error_ex ERRCONNECT_CONNECT_FAILED [0x00020006]
Jul 02 19:29:21 guacd[200]: DEBUG: failed to connect to "IP Address of Machine"
Jul 02 19:29:21 guacd[200]: DEBUG: SVC "rdpdr" disconnected.
Jul 02 19:29:21 guacd[200]: DEBUG: SVC "rdpsnd" disconnected.
Jul 02 19:29:21 guacd[200]: INFO: RDP server closed/refused connection: Connection failed (server unreachable?)
Jul 02 19:29:21 guacd[200]: INFO: User "user" disconnected (0 users remain)
Jul 02 19:29:21 guacd[200]: INFO: Last user of connection "$50113734-7174-4adb-a8eb-881b2b67e8b7" disconnected
Jul 02 19:29:21 guacd[200]: DEBUG: Requesting termination of client...
Jul 02 19:29:21 Exception in thread "Thread-17" java.lang.IllegalStateException: Message will not be sent because the WebSocket session has been closed
Jul 02 19:29:21 at org.apache.tomcat.websocket.WsRemoteEndpointImplBase.writeMessagePart(WsRemoteEndpointImplBase.java:442)
Jul 02 19:29:21 at org.apache.tomcat.websocket.WsRemoteEndpointImplBase.sendMessageBlock(WsRemoteEndpointImplBase.java:314)
Jul 02 19:29:21 at org.apache.tomcat.websocket.WsRemoteEndpointImplBase.sendMessageBlock(WsRemoteEndpointImplBase.java:254)
Jul 02 19:29:21 at org.apache.tomcat.websocket.WsRemoteEndpointImplBase.sendString(WsRemoteEndpointImplBase.java:195)
Jul 02 19:29:21 at org.apache.tomcat.websocket.WsRemoteEndpointBasic.sendText(WsRemoteEndpointBasic.java:37)
Jul 02 19:29:21 at org.apache.guacamole.websocket.GuacamoleWebSocketTunnelEndpoint.sendInstruction(GuacamoleWebSocketTunnelEndpoint.java:152)
Jul 02 19:29:21 at org.apache.guacamole.websocket.GuacamoleWebSocketTunnelEndpoint.access$200(GuacamoleWebSocketTunnelEndpoint.java:53)
Jul 02 19:29:21 at org.apache.guacamole.websocket.GuacamoleWebSocketTunnelEndpoint$2.run(GuacamoleWebSocketTunnelEndpoint.java:253)
Jul 02 19:29:21 17:29:21.236 [http-nio-8080-exec-9] INFO o.a.g.tunnel.TunnelRequestService - User "Snens" disconnected from connection "1". Duration: 15467 milliseconds
Jul 02 19:29:21 guacd[200]: DEBUG: Client terminated successfully.
Jul 02 19:29:21 guacd[16]: INFO: Connection "$50113734-7174-4adb-a8eb-881b2b67e8b7" removed.

    I have replace my IP with "IP Adress of Machine" and my user tag with "user"

    Things i have tried

    1. "Ignore server certificate" is on

    Here are my settings

    067f6116-14a0-401b-868a-3311551c59bc-image.png

    I also set my IP manual in Windows and used the same on Guacamole.
    I also not able to access my pc through Guacamole using my laptop

    2. Desktop Remote

    It's enabled in my settings and i was able to use windows' native RDP to connect from laptop, that's in the same network.
    I couldn't test it with another network because my laptop won't connect to my hotspot for whatever reason.

    3. Cloudron Terminal

    On another post regarding this issue i saw someone saying to try a telnet command on the Cloudron Terminal.
    However it's not working for me.

    "Unable to connect to remote host: Connection timed out"

    0b114415-5988-42f5-a964-2eb2f438eae1-image.png

    Maybe this is where the issue lies, but i don't know to go further from here on.
    I would be glad if you could help me or maybe share your experience with this problem.

    girishG 1 Reply Last reply
    0
    • girishG Offline
      girishG Offline
      girish Staff
      replied to Snens on last edited by girish
      #2

      @Snens Good debugging! The 3 point is the most important. The windows server is not reachable from Cloudron.

      To take this one more step, ssh into the server and run the same telnet command. I suspect you cannot connect from there there. This means there is some networking issue. Can you tell us a bit more about your network setup? Is this a VM in a private network? How is Cloudron VM exposed to the internet? Maybe some router or firewall configuration is preventing Cloudron from connecting to other internal devices?

      1 Reply Last reply
      0
      • S Offline
        S Offline
        Snens
        wrote on last edited by
        #3

        Alright, i tried some new things.

        So i want to access my win10 desktop pc, i'm not using a VM.

        Telnet with SSH

        I've tried telnet with SSH, but i get the same error

        Win10 Remote Desktop

        So i tried the Android app to connect to my pc via win10's native RDP and it did work. Being in the same network.

        However it didn't work when i was using my mobile data connection on my phone.
        I always get the error code 0x204.

        So now i've searched for ways to solve this problem, i did all of this

        Enabling Desktop Remote (which was already enanbled)
        9ed85e51-0cd0-4b7c-9357-65fc80b9ddea-image.png

        Changing my Firewall settings to allow Desktop Remote. The Guacamole (custom) comes from the next fix i tried.
        3c99de82-d7ac-4084-bb76-148c5b152375-image.png

        Opening my for the firewall Port.
        f4315090-d743-4095-b803-14e714c7a7ba-image.png

        Creating a new value in my registry as of this
        98207b78-1ab1-4381-8f86-7b224028608f-image.png

        I still get the same errors using telnet and RDP on my phone.

        1 Reply Last reply
        1
        • S Offline
          S Offline
          Snens
          wrote on last edited by
          #4

          Ok, now after all this troubleshooting i cam to the conclusion that i most likely have the issue with my router.
          So i cam across this post, and it seems like i just needed to add a forward port for my pc in my router settings.
          So now it works. I'm happy

          1 Reply Last reply
          2
          • nebulonN Offline
            nebulonN Offline
            nebulon Staff
            wrote on last edited by
            #5

            Ah indeed if you have a router in front, you have to make sure the ports are forwarded correctly. Glad you figured it out!

            1 Reply Last reply
            0
            • nebulonN nebulon marked this topic as a question on
            • nebulonN nebulon has marked this topic as solved on

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