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  2. Dolibarr
  3. Dolibarr default username and password not working

Dolibarr default username and password not working

Scheduled Pinned Locked Moved Solved Dolibarr
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  • O Offline
    O Offline
    oricom
    wrote on last edited by
    #1

    Hi,

    After installing a Dolibarr instance, I can't connect with the admin username and password provided by default by Cloudron. Is there a step I'm missing?

    Thanks for your help !

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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      Just did a fresh install of Dolibarr and the default admin credentials admin/changeme123 work fine here.
      Do you see any other errors in the app logs?

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      • O Offline
        O Offline
        oricom
        wrote on last edited by
        #3

        After multiple uninstallations and reinstallations, it finally worked. Watching the logs, on several occasions I had the error: Healtheck error: Error: connect ECONNREFUSED followed by an IP. The application wouldn't launch.

        I just tried restarting it several times, switching it to debug mode, restarting it and finally the following step appeared and I was able to connect: Install step N°5 ... creating account (default is admin / changeme123). All the other times, this step didn't appear.

        So I can't quite figure out why this step didn't appear the other times, and whether the problem was mine or not. I'll do some more tests, thanks for your help.

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #4

          The healthcheck errors at least are to be expected while the app is only starting up. I doubt those are related to the actual problem, but can see all kind of potential time sensitive startup calls to pre-setup the application. Looks like the healthcheck is succeeding too early, before the app is actually ready.

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          • O Offline
            O Offline
            oricom
            wrote on last edited by
            #5

            I've just retried an installation by being more patient and waiting for all the steps. Here's the error:

            ===> Install step N°5 ... creating account (default is admin / changeme123) ...

            PHP Fatal error: Uncaught Error: Call to a member function real_escape_string() on bool in /app/code/htdocs/core/db/mysqli.class.php:479\nStack trace:\n#0 /app/code/htdocs/core/extrafieldsinexport.inc.php(15): DoliDBMysqli->escape()\n#1 /app/code/htdocs/core/modules/modUser.class.php(276): include('...')\n#2 /app/code/htdocs/install/step5.php(178): modUser->__construct()\n#3 {main}\n thrown in /app/code/htdocs/core/db/mysqli.class.php on line 479

            And then when I try to connect I get this message in the login page: "Table 'f55bf8393a27cf93.dolibarr_user' doesn't exist".

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            • nebulonN nebulon marked this topic as a question on
            • girishG Do not disturb
              girishG Do not disturb
              girish
              Staff
              wrote on last edited by
              #6

              I just tried on the demo cloudron and it works there as well. Since it says table is missing, I wonder if the db migration script didn't complete. @oricom What if you go to services -> mysql and give it more memory and then reinstall the app ? If you can reproduce this on the demo, that would also help.

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              • O Offline
                O Offline
                oricom
                wrote on last edited by oricom
                #7

                @girish By following your procedure it works! I didn't know it was possible to change the memory allocation to the mysql database in the services. Sorry I didn't think of it. By doing so, the installation was much faster and worked first time. At least now I understand Cloudron's added value even better 🙂
                Thanks for your time

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                • nebulonN nebulon has marked this topic as solved on
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