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  2. DocuSeal
  3. Docuseal – Unable to send documents to an email address.

Docuseal – Unable to send documents to an email address.

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  • S Offline
    S Offline
    saivie
    wrote last edited by
    #1

    Since this morning’s update, I’ve been unable to send contracts with Docuseal — the documents won’t go through:
    1 - I kept trying to send the document by email, but nothing is arriving in my inbox.
    2 - I tried with another email address — same result, nothing happens.
    3 - I reinstalled another version of Docuseal on the side, a completely fresh setup, and none of our documents are being sent despite entering the email address.

    luckowL 1 Reply Last reply
    1
    • S saivie

      Since this morning’s update, I’ve been unable to send contracts with Docuseal — the documents won’t go through:
      1 - I kept trying to send the document by email, but nothing is arriving in my inbox.
      2 - I tried with another email address — same result, nothing happens.
      3 - I reinstalled another version of Docuseal on the side, a completely fresh setup, and none of our documents are being sent despite entering the email address.

      luckowL Offline
      luckowL Offline
      luckow
      translator
      wrote last edited by
      #2

      @saivie
      App Title and Version: DocuSeal 2.0.2
      Package Version: co.docuseal.cloudronapp@1.10.2

      No problem sending emails.
      The app is configured to send mails using the address below and example.com's Outbound Email settings.

      Pronouns: he/him | Primary language: German

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      • jamesJ Offline
        jamesJ Offline
        james
        Staff
        wrote last edited by
        #3

        Hello @saivie
        Could you please check the app logs if the sending produces any errors?

        1 Reply Last reply
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        • J joseph moved this topic from Support
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