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@staff I have always been a happy Cloudron user with a Premium Yearly (No restrictions) plan for some time. Whenever I encountered a non app related issue, I would reach out via email and receive prompt assistance. However, recently my Cloudron began crashing, so I submitted a support request only to be informed that technical support for Pro plans has been shifted to the forum without prior notice.
It appears that my subscription plan has been altered, a year ago, from Premium Yearly with "no restrictions" to a Pro Plan featuring "community support only." This transition comes as a surprise and is not sustainable for me, potentially leading me to consider to move away from Cloudron, having the riks to be stuck for days with a broken Cloudron..
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Hello @BetaBreak
Was this the automatic response after sending the mail or an answer after that?
Cloudron treats old licenses as is on creation time.
Meaning, if your license back then included full mail support, you still are eligible so.
If this was only the automatic response that caused this concern, feel free to ignore it. -
@james this is what my subscription says in my dashboard: Current plan Premium Yearly started on 20 August 2022 is active.
I will ignore it, though how do I get help, I have not get a response on the issue? I have been spending about a day trying to fix my issue... -
@james this is what my subscription says in my dashboard: Current plan Premium Yearly started on 20 August 2022 is active.
I will ignore it, though how do I get help, I have not get a response on the issue? I have been spending about a day trying to fix my issue...@BetaBreak said in Subscription plans and support:
I have not get a response on the issue?
Do you have a ticket number for me so I can check some things?
@BetaBreak said in Subscription plans and support:
though how do I get help
If mail takes to long, you can always write here, in the forum.
You can use this topic or create a new one in the #support category explaining your issue.
This way, many other users might be able to help at any time. Timezones and such. -
@BetaBreak said in Subscription plans and support:
I have not get a response on the issue?
Do you have a ticket number for me so I can check some things?
@BetaBreak said in Subscription plans and support:
though how do I get help
If mail takes to long, you can always write here, in the forum.
You can use this topic or create a new one in the #support category explaining your issue.
This way, many other users might be able to help at any time. Timezones and such.@james said in Subscription plans and support:
Do you have a ticket number for me so I can check some things?
[26166] Re: ssl_stapling
or
https://forum.cloudron.io/topic/14265/how-to-disable-ocsp-staplingthanks
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@james said in Subscription plans and support:
Do you have a ticket number for me so I can check some things?
[26166] Re: ssl_stapling
or
https://forum.cloudron.io/topic/14265/how-to-disable-ocsp-staplingthanks
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As a follow up: the issue here was that the current OIDC module we use has a bug that Interaction.json keeps growing in size. This happens because the Interaction tokens are not cleaned up . The fix is to simply delete the file
rm /home/yellowtent/platformdata/oidc/Interaction.json. The issue is fixed in Cloudron 9 (because the node oidc module was upgraded). -
G girish marked this topic as a question
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G girish has marked this topic as solved
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G girish moved this topic from Discuss
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As a follow up: the issue here was that the current OIDC module we use has a bug that Interaction.json keeps growing in size. This happens because the Interaction tokens are not cleaned up . The fix is to simply delete the file
rm /home/yellowtent/platformdata/oidc/Interaction.json. The issue is fixed in Cloudron 9 (because the node oidc module was upgraded).
