SERVERFAIL error

[railstop]

Hello all, I have a new server VM spun up, Ubuntu. I have installed cloudron, can access the setup page via domain name without issue. when hitting the initial setup page I enter the required information, then get the queryNs ESERVFAIL domainname error. hitting the domain externally or internally prodices the same error, which leads me to a server issue. I run the troubleshoot command with the result below. I have gone as far as deleting the VM and creating a fresh install which produces the same error. Can anyone help me diagnose my issue?
Thank you and happy holidays!

Vendor: VMware, Inc. Product: VMware20,1
Linux: 5.15.0-139-generic
Ubuntu: focal 20.04
Execution environment: vmware
Processor: Intel(R) Xeon(R) Gold 6136 CPU @ 3.00GHz x 4
RAM: 8127488KB
Disk: /dev/sda2       3.0G
[OK]	node version is correct
[OK]	IPv6 is enabled in kernel. No public IPv6 address
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
sed: can't read /home/yellowtent/platformdata/nginx/applications/dashboard/my..conf: No such file or directory
Can't open  for reading, No such file or directory
140626601923904:error:02001002:system library:fopen:No such file or directory:../crypto/bio/bss_file.c:69:fopen('','r')
140626601923904:error:2006D080:BIO routines:BIO_new_file:no such file:../crypto/bio/bss_file.c:76:
unable to load certificate
[FAIL]	Certificate has expired. Certificate expired at 
	Please check /home/yellowtent/platformdata/logs/tasks/.log for last cert renewal logs
	Common issues include expiry of domain's API key OR incoming http port 80 not being open

[james]

Hello @railstop

@railstop said in SERVERFAIL error:

Hello all, I have a new server VM spun up, Ubuntu.

@railstop said in SERVERFAIL error:

Ubuntu: focal 20.04

You are running an outdated version of Ubuntu.
You will need to upgrade Ubuntu to at least version 22 or even better Ubuntu 24.
If you already have issues, I suggest you should start anew with an Ubuntu 24 image.

@railstop said in SERVERFAIL error:

sed: can't read /home/yellowtent/platformdata/nginx/applications/dashboard/my..conf: No such file or directory
Can't open  for reading, No such file or directory
140626601923904:error:02001002:system library:fopen:No such file or directory:../crypto/bio/bss_file.c:69:fopen('','r')
140626601923904:error:2006D080:BIO routines:BIO_new_file:no such file:../crypto/bio/bss_file.c:76:
unable to load certificate
[FAIL]	Certificate has expired. Certificate expired at 
	Please check /home/yellowtent/platformdata/logs/tasks/.log for last cert renewal logs
	Common issues include expiry of domain's API key OR incoming http port 80 not being open

This error indicates there is no NGINX config for your dashboard.
If you have fresh setup of Cloudron, did you visit the IP address and setup Cloudron?

[railstop]

Thank you for your reply. I have setup a new VM with ubuntu 24.04. same issue occurs. I can visit the initial setup screen, then get the serverfail error, both by visiting the domain name and the IP of the server locally.

Vendor: VMware, Inc. Product: VMware20,1
Linux: 6.14.0-37-generic
Ubuntu: noble 24.04
Execution environment: vmware
Processor: Intel(R) Xeon(R) Gold 6136 CPU @ 3.00GHz
BIOS Intel(R) Xeon(R) Gold 6136 CPU @ 3.00GHz  CPU @ 2.8GHz x 8
RAM: 8130420KB
Disk: /dev/sda2       5.2G
[OK]	node version is correct
[OK]	IPv6 is enabled in kernel. No public IPv6 address
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
sed: can't read /home/yellowtent/platformdata/nginx/applications/dashboard/my..conf: No such file or directory
Could not open file or uri for loading certificate from 
4097F3510D710000:error:16000069:STORE routines:ossl_store_get0_loader_int:unregistered scheme:../crypto/store/store_register.c:237:scheme=file
4097F3510D710000:error:80000002:system library:file_open:No such file or directory:../providers/implementations/storemgmt/file_store.c:267:calling stat()
Unable to load certificate
[FAIL]	Certificate has expired. Certificate expired at 
	Please check /home/yellowtent/platformdata/logs/tasks/.log for last cert renewal logs
	Common issues include expiry of domain's API key OR incoming http port 80 not being open

[james]

Hello @railstop
Can you please share your box.log file?
Either by getting the log file manually from location /home/yellowtent/platformdata/logs/box.log and pasting the content to https://paste.cloudron.io/ and sharing the URL.
If the Cloudron set up log file still exist /var/log/cloudron-setup.log, also provide that one as well please.