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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. DNS config error 502 bad gateway notifications

DNS config error 502 bad gateway notifications

Scheduled Pinned Locked Moved Solved Support
desecdomain
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  • T Offline
    T Offline
    tecbox
    wrote last edited by tecbox
    #1

    Since Cloudron 9, I get constantly notifications (messages in message center in Clodron Dashboard) about misconfigured Domain correlated to deSEC DNS:

    2026-01-09 09_53_33-cloudron-Dashboard.png

    If I mark as read, the notification is gone and come back around next day, sometimes takes longer, 2-3 days.
    I did not find any issues regarding DNS, new Apps and DNS working "normal", nothing I can find in logs.

    Logs

    If applicable, attach relevant logs from /home/yellowtent/platformdata/logs/box.log or the Dashboard

    There is nothing a can share here (didn't find anything).

    Troubleshooting Already Performed

    Mention any steps you have already tried (restarts, reboots, etc.). This prevents repeated suggestions

    Server rebooted, DNS reconfigured, sync DNS, added new App to test DNS record creation. All ok / function.

    System Details

    Generate Diagnostics Data

    WARNING

    The command cloudron-support --send-diagnostics generated URL might contain sensitive details.

    When choosing this option, you can delete everything below.

    Your https://paste.cloudron.io/ URL generated from cloudron-support --send-diagnostics.

    generated, can I provide, if needed

    Cloudron Version

    9.0.15
    

    Ubuntu Version

    Ubuntu 24.04.2 LTS
    

    Cloudron installation method

    Manual with ./cloudron-setup

    Output of cloudron-support --troubleshoot

    Vendor: netcup Product: KVM Server
    Linux: 6.8.0-90-generic
    Ubuntu: noble 24.04
    Execution environment: kvm
    Processor: AMD EPYC-Rome Processor
    BIOS pc-i440fx-9.2  CPU @ 2.0GHz x 4
    RAM: 8131816KB
    Disk: /dev/vda3       107G
    [OK]    node version is correct
    [OK]    IPv6 is enabled and public IPv6 address is working
    [OK]    docker is running
    [OK]    docker version is correct
    [OK]    MySQL is running
    [OK]    nginx is running
    [OK]    dashboard cert is valid
    [OK]    dashboard is reachable via loopback
    [OK]    No pending database migrations
    [OK]    Service 'mysql' is running and healthy
    [OK]    Service 'postgresql' is running and healthy
    [OK]    Service 'mongodb' is running and healthy
    [OK]    Service 'mail' is running and healthy
    [OK]    Service 'graphite' is running and healthy
    [OK]    Service 'sftp' is running and healthy
    [OK]    box v9.0.15 is running
    [OK]    netplan is good
    [OK]    DNS is resolving via systemd-resolved
    [OK]    Dashboard is reachable via domain name
    [WARN]  Domain xxx expiry check skipped because whois does not have this information
    [OK]    unbound is running
    
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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #2

      Hello @tecbox
      Without the domain we can not validate the deSEC configuration.

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      0
      • T Offline
        T Offline
        tecbox
        wrote last edited by
        #3

        Hi @james
        the domain is "tecbox.de". Thanks!

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        0
        • jamesJ Offline
          jamesJ Offline
          james
          Staff
          wrote last edited by james
          #4

          Hello @tecbox
          Sorry, I mistook deSEC for DNSSEC.

          Do you have IPv4 and IPv6 enabled?
          Please connect to your Cloudron server with ssh and run the following two commands and share the output:

          curl -4 'https://desec.io/api/v1/'
          
          curl -6 'https://desec.io/api/v1/'
          
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          • T Offline
            T Offline
            tecbox
            wrote last edited by tecbox
            #5

            Hi @james,
            no problem, here the outputs from requested commands:
            4:

            {"register":"https://desec.io/api/v1/auth/","login":"https://desec.io/api/v1/auth/login/","reset-password":"https://desec.io/api/v1/auth/account/reset-password/"}
            

            6:

            {"register":"https://desec.io/api/v1/auth/","login":"https://desec.io/api/v1/auth/login/","reset-password":"https://desec.io/api/v1/auth/account/reset-password/"}
            
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            0
            • jamesJ Offline
              jamesJ Offline
              james
              Staff
              wrote last edited by
              #6

              Hello @tecbox
              Could you please go into your deSEC DNS configuration in Cloudron and verify if everything look correct and also if the api token is still valid?

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              0
              • T Offline
                T Offline
                tecbox
                wrote last edited by
                #7

                Hi @james
                all seems ok, config is good, token is still valid. DNS updates working, a DNS resync goes through without any errors.

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                1
                • jamesJ Offline
                  jamesJ Offline
                  james
                  Staff
                  wrote last edited by
                  #8

                  Hello @tecbox
                  Could you please contact support@cloudron.io and reference this topic with a link?
                  We need to look into it a little deeper to get to the root of this issue.

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                  0
                  • T Offline
                    T Offline
                    tecbox
                    wrote last edited by
                    #9

                    Hi @james
                    done: [27594]
                    Thx!

                    1 Reply Last reply
                    1
                    • jamesJ james has marked this topic as solved
                    • jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote last edited by
                      #10

                      What was the issue?

                      I use Cloudron with Gandi & Hetzner

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