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SOLVED Unknown LDAP problem

  • Hi there.
    After updating Cloudron to V3.4.0 I can't log in into my SOGo webmail client. Every time I enter email and password it says that password and username don't match.
    After digging into logs I've found these records:

    Dec 16 18:26:58 sogod [33]: <0x0x563e51869100[LDAPSource]> NAME:LDAPException REASON:operation bind failed: Other (e.g., implementation specific) error (0x50) INFO:{"error_code" = 80; login = "cn=user@domain.tld,domain=domain.tld,ou=mailboxes,dc=cloudron"; }
    Dec 16 18:26:58 sogod [33]: SOGoRootPage Login from '' for user 'user@domain.tld' might not have worked - password policy: 65535 grace: -1 expire: -1 bound: 0

    What might be the source of this issue and how can I fix it?

  • Hi @Bounz I also have this same problem. Have you been able to figure it out?

  • @gofaniyi Unfortunately no ☹

  • @Bounz Hi, sorry you are still stuck with this problem. But I reached out to the support team via email and they responded that I should update my Cloudron version. After doing this, all the problem was resolved. So you might want to reachout to them and also check for updates under Cloudron dashboard > Settings

  • Staff

    @Bounz Yes, this is fixed in the latest release. Can you send an email to with your cloudron domain and we will make the update available to you.

    (We push out updates in batches since we have a large number of cloudron installations and monitor update progress as we push it out).

  • Thank you, @gofaniyi and @girish!
    Now everything works.