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  3. Unknown LDAP problem

Unknown LDAP problem

Scheduled Pinned Locked Moved Solved Support
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    • BounzB Offline
      BounzB Offline
      Bounz
      wrote on last edited by
      #1

      Hi there.
      After updating Cloudron to V3.4.0 I can't log in into my SOGo webmail client. Every time I enter email and password it says that password and username don't match.
      After digging into logs I've found these records:

      Dec 16 18:26:58 sogod [33]: <0x0x563e51869100[LDAPSource]> NAME:LDAPException REASON:operation bind failed: Other (e.g., implementation specific) error (0x50) INFO:{"error_code" = 80; login = "cn=user@domain.tld,domain=domain.tld,ou=mailboxes,dc=cloudron"; }
      Dec 16 18:26:58 sogod [33]: SOGoRootPage Login from '127.0.0.1' for user 'user@domain.tld' might not have worked - password policy: 65535 grace: -1 expire: -1 bound: 0
      

      What might be the source of this issue and how can I fix it?

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      • G Offline
        G Offline
        gofaniyi
        wrote on last edited by
        #2

        Hi @Bounz I also have this same problem. Have you been able to figure it out?

        BounzB 1 Reply Last reply
        0
        • G gofaniyi

          Hi @Bounz I also have this same problem. Have you been able to figure it out?

          BounzB Offline
          BounzB Offline
          Bounz
          wrote on last edited by
          #3

          @gofaniyi Unfortunately no ☹

          G 1 Reply Last reply
          0
          • BounzB Bounz

            @gofaniyi Unfortunately no ☹

            G Offline
            G Offline
            gofaniyi
            wrote on last edited by
            #4

            @Bounz Hi, sorry you are still stuck with this problem. But I reached out to the support team via email and they responded that I should update my Cloudron version. After doing this, all the problem was resolved. So you might want to reachout to them support@cloudron.io and also check for updates under Cloudron dashboard > Settings

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              @Bounz Yes, this is fixed in the latest release. Can you send an email to support@cloudron.io with your cloudron domain and we will make the update available to you.

              (We push out updates in batches since we have a large number of cloudron installations and monitor update progress as we push it out).

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              • BounzB Offline
                BounzB Offline
                Bounz
                wrote on last edited by
                #6

                Thank you, @gofaniyi and @girish!
                Now everything works.

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