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  3. Matomo login timeout

Matomo login timeout

Scheduled Pinned Locked Moved Matomo
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  • girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by
    #6

    For testing, I had left it logged in yesterday but it logged out today 🙂

    1 Reply Last reply
    0
    • marcusquinnM Online
      marcusquinnM Online
      marcusquinn
      wrote on last edited by
      #7

      Matomo I think is brilliant and very happy with it compared to Google Analytics which is so CPU heavy in the browser and convoluted to add users and permissions etc.

      A longer time out would be perfection - thank you kindly!

      Web Design https://www.evergreen.je
      Development https://brandlight.org
      Life https://marcusquinn.com

      1 Reply Last reply
      0
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #8

        As per https://github.com/matomo-org/matomo/issues/7316#issuecomment-76630391, if you check the remember me, you will be logged in forever. So, that's what I have done now. Not idea but this seems like an upstream bug.

        marcusquinnM 1 Reply Last reply
        1
        • girishG girish

          As per https://github.com/matomo-org/matomo/issues/7316#issuecomment-76630391, if you check the remember me, you will be logged in forever. So, that's what I have done now. Not idea but this seems like an upstream bug.

          marcusquinnM Online
          marcusquinnM Online
          marcusquinn
          wrote on last edited by
          #9

          @girish That's the thing; I tick "Remember me" but it has the memory of that person that says I'll get the next round then disappears 🙄

          Web Design https://www.evergreen.je
          Development https://brandlight.org
          Life https://marcusquinn.com

          1 Reply Last reply
          1
          • marcusquinnM Online
            marcusquinnM Online
            marcusquinn
            wrote on last edited by
            #10

            This still bugs me - and when it does timeout it shows the login form in duplicate and doesn't work, so you then need to revisit the root URL to login again.

            Hacky workaround for now using browser refresh extensions:

            https://chrome.google.com/webstore/detail/tab-reloader-page-auto-re/dejobinhdiimklegodgbmbifijpppopn

            https://addons.mozilla.org/en-US/firefox/addon/tab-reloader/?src=search

            https://addons.opera.com/en/extensions/details/tab-reloader/

            Web Design https://www.evergreen.je
            Development https://brandlight.org
            Life https://marcusquinn.com

            1 Reply Last reply
            1
            • marcusquinnM Online
              marcusquinnM Online
              marcusquinn
              wrote on last edited by
              #11

              Still annoying, maybe a fix here?...

              • https://forum.matomo.org/t/session-inactivity-timeout/36355/5
              • https://github.com/matomo-org/matomo/issues/15625
              • https://forum.matomo.org/t/remember-me-not-working-since-update/36233

              Something to do with the Cookie and Remember Me not working. Maybe LDAP related? Who knows? 🤷

              Web Design https://www.evergreen.je
              Development https://brandlight.org
              Life https://marcusquinn.com

              1 Reply Last reply
              0
              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #12

                This may actually be fixed now with the release I've just made for the new upstream version.
                Would be good to get some feedback 🙂

                marcusquinnM 2 Replies Last reply
                0
                • nebulonN nebulon

                  This may actually be fixed now with the release I've just made for the new upstream version.
                  Would be good to get some feedback 🙂

                  marcusquinnM Online
                  marcusquinnM Online
                  marcusquinn
                  wrote on last edited by
                  #13

                  @nebulon Cool - just updating now to test - will check and post observations here. Thanks!

                  Web Design https://www.evergreen.je
                  Development https://brandlight.org
                  Life https://marcusquinn.com

                  1 Reply Last reply
                  0
                  • nebulonN nebulon

                    This may actually be fixed now with the release I've just made for the new upstream version.
                    Would be good to get some feedback 🙂

                    marcusquinnM Online
                    marcusquinnM Online
                    marcusquinn
                    wrote on last edited by
                    #14

                    @nebulon Updated but still the same. It's odd, and I can't see any setting I might be missing. Experience of others to compare may help?

                    Web Design https://www.evergreen.je
                    Development https://brandlight.org
                    Life https://marcusquinn.com

                    imc67I 1 Reply Last reply
                    0
                    • marcusquinnM marcusquinn

                      @nebulon Updated but still the same. It's odd, and I can't see any setting I might be missing. Experience of others to compare may help?

                      imc67I Offline
                      imc67I Offline
                      imc67
                      translator
                      wrote on last edited by
                      #15

                      @marcusquinn same here, both Matomo apps have the same issue: auto log out quite fast.

                      1 Reply Last reply
                      1
                      • marcusquinnM Online
                        marcusquinnM Online
                        marcusquinn
                        wrote on last edited by marcusquinn
                        #16

                        Not sure if I've solved the timeout but I have learned something else:

                        To install plugins, you need to Activate the "Login (Core)" plugin.

                        This then makes two login forms appear at the same time.

                        It might also have a shorter login timeout effect (to be confirmed).

                        The duplicate login form solution is to then Deactivate the "Login (Core)" plugin once whatever other plugins are installed and activated.

                        Solves one thing, might help others if it is related and anyone else hadn't figured that bit out yet.

                        Web Design https://www.evergreen.je
                        Development https://brandlight.org
                        Life https://marcusquinn.com

                        cbeamsC 1 Reply Last reply
                        0
                        • marcusquinnM marcusquinn

                          Not sure if I've solved the timeout but I have learned something else:

                          To install plugins, you need to Activate the "Login (Core)" plugin.

                          This then makes two login forms appear at the same time.

                          It might also have a shorter login timeout effect (to be confirmed).

                          The duplicate login form solution is to then Deactivate the "Login (Core)" plugin once whatever other plugins are installed and activated.

                          Solves one thing, might help others if it is related and anyone else hadn't figured that bit out yet.

                          cbeamsC Offline
                          cbeamsC Offline
                          cbeams
                          wrote on last edited by
                          #17

                          I'm still seeing this behavior (remember me not working) on the latest Matomo Package v1.23.1 / App v4.1.1. I see the fix for it happened quite a while ago at https://github.com/matomo-org/matomo/issues/15625#issuecomment-592580628, so I don't understand why it's still happening. See my comment about it at https://github.com/matomo-org/matomo/issues/15625#issuecomment-770823919.

                          nebulonN 1 Reply Last reply
                          1
                          • cbeamsC cbeams

                            I'm still seeing this behavior (remember me not working) on the latest Matomo Package v1.23.1 / App v4.1.1. I see the fix for it happened quite a while ago at https://github.com/matomo-org/matomo/issues/15625#issuecomment-592580628, so I don't understand why it's still happening. See my comment about it at https://github.com/matomo-org/matomo/issues/15625#issuecomment-770823919.

                            nebulonN Offline
                            nebulonN Offline
                            nebulon
                            Staff
                            wrote on last edited by
                            #18

                            @cbeams actually I can see this also happening here. A quick look at the session store reveals, that no sessions are saved to /run/matomo/session this is odd, but maybe matomo is actually using some other storage somewhere else...have to investigate.

                            cbeamsC 1 Reply Last reply
                            1
                            • nebulonN nebulon

                              @cbeams actually I can see this also happening here. A quick look at the session store reveals, that no sessions are saved to /run/matomo/session this is odd, but maybe matomo is actually using some other storage somewhere else...have to investigate.

                              cbeamsC Offline
                              cbeamsC Offline
                              cbeams
                              wrote on last edited by
                              #19

                              @nebulon Thanks. As I mentioned in a follow-up to my comment above, I've actually now gotten everything working as expected, or at least it seems that way. I think it had something to do with one of or a combination of:

                              • clearing my cookies for the site
                              • logging out of matomo
                              • quitting my browser process
                              • restarting matomo itself

                              At some point in the process of doing all these things, I started getting the expected remember me' / persistent login behavior.

                              cbeamsC marcusquinnM 2 Replies Last reply
                              0
                              • cbeamsC cbeams

                                @nebulon Thanks. As I mentioned in a follow-up to my comment above, I've actually now gotten everything working as expected, or at least it seems that way. I think it had something to do with one of or a combination of:

                                • clearing my cookies for the site
                                • logging out of matomo
                                • quitting my browser process
                                • restarting matomo itself

                                At some point in the process of doing all these things, I started getting the expected remember me' / persistent login behavior.

                                cbeamsC Offline
                                cbeamsC Offline
                                cbeams
                                wrote on last edited by
                                #20

                                @nebulon sigh... I take it back. I thought I had this sorted, but I've been getting logged out again as I was before.

                                A quick look at the session store reveals, that no sessions are saved to /run/matomo/session this is odd, but maybe matomo is actually using some other storage somewhere else...have to investigate

                                Indeed my /run/matomo/session dir is empty as well, but I do notice that /run/matomo/tmp/sessions is not:

                                root@dc23980a-557c-4199-ad52-8d1139a19467:/app/code# ls -l /run/matomo/tmp/sessions/
                                total 16
                                -rw-r--r-- 1 www-data www-data  20 Feb  1 15:42 index.htm
                                -rw-r--r-- 1 www-data www-data  20 Feb  1 15:42 index.php
                                -rw------- 1 www-data www-data 278 Jan 16 16:58 sess_58ac4nlca9d8na9tb4selvf1mu
                                -rw------- 1 www-data www-data 278 Jan 16 16:58 sess_b6ah1mt6739rjka699reutrf54
                                

                                Both of the session files there are rather old, though, and neither match the active session ID I see in my browser's dev tools:

                                3d850ff8-3723-4449-99ea-68cf5fa0f1de-image.png

                                Perhaps this provides a clue.

                                P.S.: If you notice the longer-than-usual expiry period for my cookie, it's because I set login_cookie_expire = 315360000 in config.ini per the instructions here as part of my previous attempts to solve this problem. The config parameter does in fact extend the expiry beyond the default, but does not have any effect on getting remember me functionality to actually work.

                                1 Reply Last reply
                                0
                                • cbeamsC cbeams

                                  @nebulon Thanks. As I mentioned in a follow-up to my comment above, I've actually now gotten everything working as expected, or at least it seems that way. I think it had something to do with one of or a combination of:

                                  • clearing my cookies for the site
                                  • logging out of matomo
                                  • quitting my browser process
                                  • restarting matomo itself

                                  At some point in the process of doing all these things, I started getting the expected remember me' / persistent login behavior.

                                  marcusquinnM Online
                                  marcusquinnM Online
                                  marcusquinn
                                  wrote on last edited by marcusquinn
                                  #21

                                  @cbeams Nice, just tried the clearing cookies & resrarting the browser, and that seeeeems to be solving for me now - but I've been tricked to thinking this before so will check back and confirm either way after a reboot or two.

                                  Web Design https://www.evergreen.je
                                  Development https://brandlight.org
                                  Life https://marcusquinn.com

                                  1 Reply Last reply
                                  0
                                  • nebulonN Offline
                                    nebulonN Offline
                                    nebulon
                                    Staff
                                    wrote on last edited by
                                    #22

                                    I investigated a bit further and found that matomo actually stores sessions in the database in the session table.

                                    Unfortunately looking at that table does not yet reveal why the sessions time out so frequently.

                                    cbeamsC 1 Reply Last reply
                                    0
                                    • nebulonN nebulon

                                      I investigated a bit further and found that matomo actually stores sessions in the database in the session table.

                                      Unfortunately looking at that table does not yet reveal why the sessions time out so frequently.

                                      cbeamsC Offline
                                      cbeamsC Offline
                                      cbeams
                                      wrote on last edited by
                                      #23

                                      @nebulon Thanks for looking into it further. It certainly is an annoying problem!

                                      That's interesting regarding the session table, especially in light of this comment from https://github.com/matomo-org/matomo/issues/15625#issuecomment-770846839

                                      Maybe session file on your server gets removed for some reason. Don't know what could be the problem.

                                      Perhaps he is confused about this too, but I assumed he was someone knowledgeable about Matomo.

                                      marcusquinnM 1 Reply Last reply
                                      0
                                      • cbeamsC cbeams

                                        @nebulon Thanks for looking into it further. It certainly is an annoying problem!

                                        That's interesting regarding the session table, especially in light of this comment from https://github.com/matomo-org/matomo/issues/15625#issuecomment-770846839

                                        Maybe session file on your server gets removed for some reason. Don't know what could be the problem.

                                        Perhaps he is confused about this too, but I assumed he was someone knowledgeable about Matomo.

                                        marcusquinnM Online
                                        marcusquinnM Online
                                        marcusquinn
                                        wrote on last edited by
                                        #24

                                        @cbeams OK, turns out it wasn't fixed - back to short logout times. Very strange, some software designers really don't seem to think this sort of thing is an issue, clearly over absorbed in their own ideas and under appreciative of users.

                                        Web Design https://www.evergreen.je
                                        Development https://brandlight.org
                                        Life https://marcusquinn.com

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