How do you handle explaining to clients how the username & email logins work in Cloudron?

[d19dotca]

@scooke I don’t think that’s the issue, lol, but I appreciate the sentiment. No clients are complaining or frustrated or anything like that, so I don’t need to sell them on any platforms or ideas.

I only find myself having to repeatedly explain to them how the relationships work whenever they request a password reset for example because they forget that that same account affects other mailboxes too and that changes what they want once they remember that. So I was trying to find a way to better communicate how the relationships work so they better understand going forward, figured there must be a sort of comparison with more normal-life areas or something I could use to resemble how it works in Cloudron, but can’t figure one out yet.

Assumed others have experienced similar issues but it doesn’t seem like others really have, so it may just be a unique issue with the type of clients I have and their specific use-cases which centres around webmail only and a rotating list of employees, role changes, etc.

COVID-19 has made me more aware of their challenges because they are hiring like crazy to get through all the COVID-19 testing for the government and such as their use of webmail, onboarding new employees, needing password resets (I’ve explained how they can do this themselves but this again is confusing to them when they don’t remember how the username works (or heck what their username even is since they never have to use it) and how it impacts their existing mailboxes), and much more has all skyrocketed for the medical clinics I offer my services to.

[d19dotca]

I appreciate everyone trying to help Seems this may be something I need to figure out myself given the seemingly unique circumstances I’m running into. But if I find a good way to do this I’ll be sure to update this thread for others who may run into the same circumstances in the future.