SOLVED 6.0.1 has Managed Wordpress failing

[adrw]

I have two Managed Wordpress websites, after upgrading Cloudron to 6.0.1 both became inaccessible with the following error when attempting to access the site in a browser.

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After a few days of restarts of the apps, upgrading them to latest app version, and restarting Cloudron, one of the sites started working. The logs while it was broken showed Wordpress failing to persist a change in the DB. Somehow that self-resolved and it now works.

The second site though continues to be in this failed state and without any of the similar DB errors as the first. I'm unsure what next to check to debug this.

The logs for that broken Wordpress instance are available here: https://minio.redwoodservices.adrw.xyz/debugging/2ee0da9b-f8a3-4ebd-bd5d-cba62480438e.log?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=minioadmin%2F20201214%2F%2Fs3%2Faws4_request&X-Amz-Date=20201214T131447Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=417c8706deb828b3895b9897d6e8b9f3989062b652dd2483111343ad52e1a2d8

[girish]

@adrw It seems the matomo plugin is erroring:

2020-12-13T19:25:56.000Z PHP Notice:  unserialize(): Error at offset 0 of 290 bytes in /app/data/wp-content/plugins/matomo/app/core/Common.php on line 297
2020-12-13T19:25:56.000Z Notice: unserialize(): Error at offset 0 of 290 bytes in /app/data/wp-content/plugins/matomo/app/core/Common.php on line 297
2020-12-13T19:25:56.000Z PHP Fatal error:  Uncaught Exception: 1 total errors during this script execution, please investigate and try and fix these errors. in /app/data/wp-content/plugins/matomo/app/core/CronArchive.php:606
2020-12-13T19:25:56.000Z Stack trace:
2020-12-13T19:25:56.000Z #0 /app/data/wp-content/plugins/matomo/app/core/CronArchive.php(599): Piwik\CronArchive->logFatalError()
2020-12-13T19:25:56.000Z #1 /app/data/wp-content/plugins/matomo/app/core/CronArchive.php(331): Piwik\CronArchive->end()
2020-12-13T19:25:56.000Z #2 /app/data/wp-content/plugins/matomo/app/core/Access.php(644): Piwik\CronArchive->Piwik\{closure}()
2020-12-13T19:25:56.000Z #3 /app/data/wp-content/plugins/matomo/app/core/CronArchive.php(335): Piwik\Access::doAsSuperUser()
2020-12-13T19:25:56.000Z #4 /app/data/wp-content/plugins/matomo/classes/WpMatomo/ScheduledTasks.php(225): Piwik\CronArchive->main()
2020-12-13T19:25:56.000Z #5 /app/code/wp-includes/class-wp-hook.php(285): WpMatomo\ScheduledTasks->archive()
2020-12-13T19:25:56.000Z #6 /app/code/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters()
2020-12-13T19:25:56.000Z #7 /app/code/wp-includes/plugin.php(551): WP_Hook->do_action()

Can you try this:

• Go to File manager and move out or even delete this matomo plugin (it's under wp-content/plugins). You can install this later. Maybe download that directory to keep a copy.
• Does the app start up after that ? You can restart the app from the Repair section.

[adrw]

@girish Thanks for your reply! I tried removing that plugin folder (downloaded, then deleted) and restarted the app and it's still not coming online.

[girish]

@adrw Can you enable SSH access and drop me a note on support@cloudron.io ? I can look into it right away.

[adrw]

@girish Thanks! I sent an email and enabled support ssh.