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Apps | Demo | Docs | Install

Connection errors in log

Scheduled Pinned Locked Moved FreeScout
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    wrote on last edited by imc67
    #1

    In 3 FreeScout instances on 3 Cloudrons I get these kind of fetching errors about 8-12 times a day, does anyone know what & why?

    Error: imap_open(): Couldn't open stream {my.domain.tld:993/imap/ssl}. Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (authenticate); File: /app/code/overrides/Webklex/IMAP/Client.php (230)
    
    J 1 Reply Last reply
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  • J Offline
    J Offline
    JLX89
    replied to imc67 on last edited by
    #2

    @imc67 Are you using Cloudflare by chance and using a mailbox on your Cloudron for Freshscout?

    imc67I 1 Reply Last reply
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  • robiR Offline
    robiR Offline
    robi
    wrote on last edited by
    #3

    that looks like a misconfigured mail integration.

    Life of sky tech

    imc67I 1 Reply Last reply
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    replied to JLX89 on last edited by
    #4

    @jlx89 said in Connection errors in log:

    @imc67 Are you using Cloudflare by chance and using a mailbox on your Cloudron for Freshscout?

    No Cloudflare (only DNS not proxied) and all boxes are on the corresponding Cloudrons.

    1 Reply Last reply
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    replied to robi on last edited by
    #5

    @robi said in Connection errors in log:

    that looks like a misconfigured mail integration.

    It's exaclty as in the docs: https://docs.cloudron.io/apps/freescout/#cloudron-mailbox

    nebulonN 1 Reply Last reply
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  • nebulonN Online
    nebulonN Online
    nebulon Staff
    replied to imc67 on last edited by
    #6

    @imc67 at least on our main instance with 4 mailboxes, we don't see this error but every once in a while some other imap related connection issues. Those do look like temporary problems with the mailserver communication. Things are retried also. If you can consistently reproduce this, maybe it is worth contacting the upstream authors and see if they have more insight here if this is an app/server/connection issue.

    imc67I 1 Reply Last reply
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    replied to nebulon on last edited by
    #7

    @nebulon I’ll keep an eye on this, it not every minute (scheduled fetch) but a few times a day so not a real big issue.

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