Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


    Cloudron Forum

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular

    Connection errors in log

    FreeScout
    4
    7
    337
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • imc67
      imc67 translator last edited by imc67

      In 3 FreeScout instances on 3 Cloudrons I get these kind of fetching errors about 8-12 times a day, does anyone know what & why?

      Error: imap_open(): Couldn't open stream {my.domain.tld:993/imap/ssl}. Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (authenticate); File: /app/code/overrides/Webklex/IMAP/Client.php (230)
      
      J 1 Reply Last reply Reply Quote 0
      • J
        JLX89 @imc67 last edited by

        @imc67 Are you using Cloudflare by chance and using a mailbox on your Cloudron for Freshscout?

        imc67 1 Reply Last reply Reply Quote 0
        • robi
          robi last edited by

          that looks like a misconfigured mail integration.

          Life of Advanced Technology

          imc67 1 Reply Last reply Reply Quote 0
          • imc67
            imc67 translator @JLX89 last edited by

            @jlx89 said in Connection errors in log:

            @imc67 Are you using Cloudflare by chance and using a mailbox on your Cloudron for Freshscout?

            No Cloudflare (only DNS not proxied) and all boxes are on the corresponding Cloudrons.

            1 Reply Last reply Reply Quote 0
            • imc67
              imc67 translator @robi last edited by

              @robi said in Connection errors in log:

              that looks like a misconfigured mail integration.

              It's exaclty as in the docs: https://docs.cloudron.io/apps/freescout/#cloudron-mailbox

              nebulon 1 Reply Last reply Reply Quote 0
              • nebulon
                nebulon Staff @imc67 last edited by

                @imc67 at least on our main instance with 4 mailboxes, we don't see this error but every once in a while some other imap related connection issues. Those do look like temporary problems with the mailserver communication. Things are retried also. If you can consistently reproduce this, maybe it is worth contacting the upstream authors and see if they have more insight here if this is an app/server/connection issue.

                imc67 1 Reply Last reply Reply Quote 0
                • imc67
                  imc67 translator @nebulon last edited by

                  @nebulon I’ll keep an eye on this, it not every minute (scheduled fetch) but a few times a day so not a real big issue.

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post
                  Powered by NodeBB