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Help Cloudron offline

Scheduled Pinned Locked Moved Solved Support
disk spaceoffline
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    • D Offline
      D Offline
      DimitriGeelen
      wrote on last edited by girish
      #1

      cannot connect to my management portal. (says offline reconnecting, though sites are online) did not change anything also cannot log in to my cloudron.io account. Anyone any suggestions. ?

      nebulonN 1 Reply Last reply
      0
      • D DimitriGeelen

        cannot connect to my management portal. (says offline reconnecting, though sites are online) did not change anything also cannot log in to my cloudron.io account. Anyone any suggestions. ?

        nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        @dimitrigeelen can you run cloudron-support via SSH on your server and see if you can spot anything in the resulting pastebin? If not, you can also then send the pastebin link to support@cloudron.io

        D 2 Replies Last reply
        0
        • nebulonN nebulon

          @dimitrigeelen can you run cloudron-support via SSH on your server and see if you can spot anything in the resulting pastebin? If not, you can also then send the pastebin link to support@cloudron.io

          D Offline
          D Offline
          DimitriGeelen
          wrote on last edited by
          #3

          @nebulon Hi, I almost forgot that I have a VPS running under Cloudron :). tried logging in but my passwd does not work anymore I am using netcup and they had some issues recently maybe its related. Have requested their support will come back once I can login again.

          Thank you,
          Dimtiri

          1 Reply Last reply
          0
          • nebulonN nebulon

            @dimitrigeelen can you run cloudron-support via SSH on your server and see if you can spot anything in the resulting pastebin? If not, you can also then send the pastebin link to support@cloudron.io

            D Offline
            D Offline
            DimitriGeelen
            wrote on last edited by
            #4

            @nebulon got that solved, SSH'ed in, and seems the old "/" is full problem is the cause though haven't figured out to solve it yet ;(

            root@v2202012137222137521:/# cloudron-support
            No more space left on /
            This is likely the root case of the issue. Free up some space and also check other partitions below:

            Filesystem Size Used Avail Use% Mounted on
            udev 7,9G 0 7,9G 0% /dev
            tmpfs 1,6G 13M 1,6G 1% /run
            /dev/sda3 157G 152G 0 100% /
            tmpfs 7,9G 0 7,9G 0% /dev/shm
            tmpfs 5,0M 0 5,0M 0% /run/lock
            tmpfs 7,9G 0 7,9G 0% /sys/fs/cgroup
            /dev/sda2 976M 149M 760M 17% /boot
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/d581bfd604bbdf15fcd7cf94e41ad6d4cd24839869f5304d2362931f28ec2f4f/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/6905b9108d8fde60f5f434bf90099552b27da2381dbd21fcfa215034b320f04f/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/5d9c7b7706ab2fa93ef6a8a67b0b4dfd3a5a4b7d0ed060166cdedc1b0ebec373/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/77becd5931a43914b41b08401a58321d39d34203fdb178bcec0d648c30f4c972/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/d2c072905415d0e8f80089ebc774fbf4472c0127b82d97443e2c46c96c4d1bb9/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/93ae88a6c4244643c4fa0c3c85e433f8843bf0fa2ef4da65826836c71e73817e/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/352d088c82686188192cca349fa58a19b118842841cd4f223d1c861659903066/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/c6dd1e6ec81a8eae2f28bbd24ba640f26c1b7545cb43e6938c0dc3252330a6ff/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/3b71a8915d12ec503d50e8af8e9d65f3c0fc0f1e227e47d6783ef832ebad1652/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/91cdd1048b2a1f063c61f1960eaea6f9f615c520c717622b457d7b84b5a2d8bb/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/bc678610b49d17a4821c5950d7afbef115210336aa2ad5013b0d8d3eeea9032e/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/86840c606ccec74e2750b6ac9b4cdfc583dc5c87b51f04c90345712d3ca4b8dd/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/bc7a16c3b7304f2999672d84700e9eaef61c9b562f45b4b0310861f674219d6e/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/68b1978f81f1162e3054e6259fd5ec0e3d0ea2bf04a766e03e7eb92666508753/merged
            tmpfs 1,6G 0 1,6G 0% /run/user/0
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/7a450d117586797320fa2299b5860001caef3dd57e5df1bb3c9fba01dc5948e4/merged
            overlay 157G 152G 0 100% /var/lib/docker/overlay2/b4c980c3b241da907ad0fab13c306bf734356e2ad29ed931b777f98f90d13bcc/merged

            nebulonN girishG 2 Replies Last reply
            0
            • D DimitriGeelen

              @nebulon got that solved, SSH'ed in, and seems the old "/" is full problem is the cause though haven't figured out to solve it yet ;(

              root@v2202012137222137521:/# cloudron-support
              No more space left on /
              This is likely the root case of the issue. Free up some space and also check other partitions below:

              Filesystem Size Used Avail Use% Mounted on
              udev 7,9G 0 7,9G 0% /dev
              tmpfs 1,6G 13M 1,6G 1% /run
              /dev/sda3 157G 152G 0 100% /
              tmpfs 7,9G 0 7,9G 0% /dev/shm
              tmpfs 5,0M 0 5,0M 0% /run/lock
              tmpfs 7,9G 0 7,9G 0% /sys/fs/cgroup
              /dev/sda2 976M 149M 760M 17% /boot
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/d581bfd604bbdf15fcd7cf94e41ad6d4cd24839869f5304d2362931f28ec2f4f/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/6905b9108d8fde60f5f434bf90099552b27da2381dbd21fcfa215034b320f04f/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/5d9c7b7706ab2fa93ef6a8a67b0b4dfd3a5a4b7d0ed060166cdedc1b0ebec373/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/77becd5931a43914b41b08401a58321d39d34203fdb178bcec0d648c30f4c972/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/d2c072905415d0e8f80089ebc774fbf4472c0127b82d97443e2c46c96c4d1bb9/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/93ae88a6c4244643c4fa0c3c85e433f8843bf0fa2ef4da65826836c71e73817e/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/352d088c82686188192cca349fa58a19b118842841cd4f223d1c861659903066/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/c6dd1e6ec81a8eae2f28bbd24ba640f26c1b7545cb43e6938c0dc3252330a6ff/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/3b71a8915d12ec503d50e8af8e9d65f3c0fc0f1e227e47d6783ef832ebad1652/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/91cdd1048b2a1f063c61f1960eaea6f9f615c520c717622b457d7b84b5a2d8bb/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/bc678610b49d17a4821c5950d7afbef115210336aa2ad5013b0d8d3eeea9032e/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/86840c606ccec74e2750b6ac9b4cdfc583dc5c87b51f04c90345712d3ca4b8dd/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/bc7a16c3b7304f2999672d84700e9eaef61c9b562f45b4b0310861f674219d6e/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/68b1978f81f1162e3054e6259fd5ec0e3d0ea2bf04a766e03e7eb92666508753/merged
              tmpfs 1,6G 0 1,6G 0% /run/user/0
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/7a450d117586797320fa2299b5860001caef3dd57e5df1bb3c9fba01dc5948e4/merged
              overlay 157G 152G 0 100% /var/lib/docker/overlay2/b4c980c3b241da907ad0fab13c306bf734356e2ad29ed931b777f98f90d13bcc/merged

              nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #5

              @dimitrigeelen once you have freed up some space, go through the checklist at https://docs.cloudron.io/troubleshooting/#recovery-after-disk-full in case you hit some issues.

              1 Reply Last reply
              0
              • D DimitriGeelen

                @nebulon got that solved, SSH'ed in, and seems the old "/" is full problem is the cause though haven't figured out to solve it yet ;(

                root@v2202012137222137521:/# cloudron-support
                No more space left on /
                This is likely the root case of the issue. Free up some space and also check other partitions below:

                Filesystem Size Used Avail Use% Mounted on
                udev 7,9G 0 7,9G 0% /dev
                tmpfs 1,6G 13M 1,6G 1% /run
                /dev/sda3 157G 152G 0 100% /
                tmpfs 7,9G 0 7,9G 0% /dev/shm
                tmpfs 5,0M 0 5,0M 0% /run/lock
                tmpfs 7,9G 0 7,9G 0% /sys/fs/cgroup
                /dev/sda2 976M 149M 760M 17% /boot
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/d581bfd604bbdf15fcd7cf94e41ad6d4cd24839869f5304d2362931f28ec2f4f/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/6905b9108d8fde60f5f434bf90099552b27da2381dbd21fcfa215034b320f04f/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/5d9c7b7706ab2fa93ef6a8a67b0b4dfd3a5a4b7d0ed060166cdedc1b0ebec373/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/77becd5931a43914b41b08401a58321d39d34203fdb178bcec0d648c30f4c972/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/d2c072905415d0e8f80089ebc774fbf4472c0127b82d97443e2c46c96c4d1bb9/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/93ae88a6c4244643c4fa0c3c85e433f8843bf0fa2ef4da65826836c71e73817e/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/352d088c82686188192cca349fa58a19b118842841cd4f223d1c861659903066/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/c6dd1e6ec81a8eae2f28bbd24ba640f26c1b7545cb43e6938c0dc3252330a6ff/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/3b71a8915d12ec503d50e8af8e9d65f3c0fc0f1e227e47d6783ef832ebad1652/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/91cdd1048b2a1f063c61f1960eaea6f9f615c520c717622b457d7b84b5a2d8bb/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/bc678610b49d17a4821c5950d7afbef115210336aa2ad5013b0d8d3eeea9032e/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/86840c606ccec74e2750b6ac9b4cdfc583dc5c87b51f04c90345712d3ca4b8dd/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/bc7a16c3b7304f2999672d84700e9eaef61c9b562f45b4b0310861f674219d6e/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/68b1978f81f1162e3054e6259fd5ec0e3d0ea2bf04a766e03e7eb92666508753/merged
                tmpfs 1,6G 0 1,6G 0% /run/user/0
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/7a450d117586797320fa2299b5860001caef3dd57e5df1bb3c9fba01dc5948e4/merged
                overlay 157G 152G 0 100% /var/lib/docker/overlay2/b4c980c3b241da907ad0fab13c306bf734356e2ad29ed931b777f98f90d13bcc/merged

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                @dimitrigeelen did you figure this out?

                D 1 Reply Last reply
                0
                • D Offline
                  D Offline
                  DimitriGeelen
                  wrote on last edited by
                  #7

                  Hi thanx you for checking in. No but stretch for time. I managed to log in but trying to figure out what to delete. the cloudron structure is a bit different from what I know. any pointers what to delete (it manually deleted the old kernel and did the commend suggested in the faq)
                  Dimitri

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                  • girishG girish

                    @dimitrigeelen did you figure this out?

                    D Offline
                    D Offline
                    DimitriGeelen
                    wrote on last edited by DimitriGeelen
                    #8

                    @girish

                    UPDATE: Finally found the culprit the was a huge backup file in /var/backups/snapshot#

                    Did the internal DNS restart steps, restarted docker and my sites are working again. Still having trouble accessing the cloudron admin page, complaint about certificates etc. will wait and see if this resolves itself.
                    Dimitri

                    UPDATE: /home/yellowtent/box/setup/start.sh did the trick cloudron dashboard also available again

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