Cloudron Automatic Backup fails

[Leggias]

Hi all,

Since a day or 3 I have a problem with the automatic backups.
I use the Amazon S3 bucket, and I never had any problems with that. But now I get the following error :

code_text
```box:backups cloud.body-graph.com Unable to backup BoxError: Error uploading snapshot/app_4449779f-e013-4dee-9618-95c332abfd1e.tar.gz. Message: The Content-MD5 you specified did not match what we received. HTTP Code: BadDigest
at /home/yellowtent/box/src/backups.js:903:29 ```
code_text

This is Nextcloud giving a problem, but I never encountered this error. Either restarting Cloudron nor manual backups help

Thanks in advance for your help

[nebulon]

@leggias since you mention Nextcloud, often backup becomes unreliable with the tarball method if the app data is getting too large, say 100Gb of a single tarball is often a lot to handle for all parties involved.

You could maybe try to see if the rsync backup strategy helps in your case.

There is more detailed information about the benefits of either of them at https://docs.cloudron.io/backups/#backup-formats

[Leggias]

@nebulon

Thanks for your reply.
I tried to switch to rsync, but now I get another error. At the end it only says "Backuptask crashed"

Aug 12 09:40:42 box:shell backup-snapshot/app_4449779f-e013-4dee-9618-95c332abfd1e (stdout): 2021-08-12T07:40:42.457Z box:backups Adding data/leggias/files/BodyGraph/4. Marketing and Sales/PR/1. Website/5. Templates/Template Magento/theme703/skin/frontend/default/theme703/fonts/ecommerce/psd/headset10.psd position 32746 try 1
Aug 12 09:40:42 box:shell backup-snapshot/app_4449779f-e013-4dee-9618-95c332abfd1e code: null, signal: SIGSEGV
Aug 12 09:40:42 box:backups cloud.body-graph.com Unable to backup BoxError: Backuptask crashed
at /home/yellowtent/box/src/backups.js:901:29
at f (/home/yellowtent/box/node_modules/once/once.js:25:25)
at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:77:9)
at ChildProcess.emit (events.js:315:20)
at ChildProcess.EventEmitter.emit (domain.js:467:12)
at Process.ChildProcess._handle.onexit (internal/child_process.js:277:12) {
reason: 'Internal Error',
details: {}
Aug 12 09:40:42 box:taskworker Task took 821.467 seconds
Aug 12 09:40:42 box:tasks setCompleted - 2229: {"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at /home/yellowtent/box/src/backups.js:901:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:77:9)\n at ChildProcess.emit (events.js:315:20)\n at ChildProcess.EventEmitter.emit (domain.js:467:12)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:277:12)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}
Aug 12 09:40:42 box:tasks 2229: {"percent":100,"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at /home/yellowtent/box/src/backups.js:901:29\n at f (/home/yellowtent/box/node_modules/once/once.js:25:25)\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:77:9)\n at ChildProcess.emit (events.js:315:20)\n at ChildProcess.EventEmitter.emit (domain.js:467:12)\n at Process.ChildProcess._handle.onexit (internal/child_process.js:277:12)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}}

[nebulon]

@leggias hm getting a SIGSEGV is odd here. If you like you can enable remote SSH support and send us a mail to support@cloudron.io mentioning your dashboard domain. Then we can take a direct look at your setup to get down to the issue.