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[privsec]

When you go to replace the username and password in the config.xml file, its best done during a Reset App action instead of stopping then starting the app process.

I found having two windows open, one to restart the app and the other to remove the necessary lines and hit save PRIOR to the app restarting. The lines removal MUST be done immediately after selecting restart app.

[robi]

@privsec that doesn't sound right.

is the config.xml on /app/data or /app/code?

Recovery mode should suffice if in /app/code
File manager should suffice if in /app/data

[privsec]

@robi It is in the /app/data path

However, I could not get it to work unless I saved the removed lines when it is actively restarting

[robi]

If that's the case it's a package bug and @staff need to take a look at what's causing it.