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  3. Mautic 4.0 500 error with Configuration page

Mautic 4.0 500 error with Configuration page

Scheduled Pinned Locked Moved Solved Mautic
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    • girishG girish

      @mdreira possibly, we need to clean something up in the themes. Unfortunately, mautic has no clear upgrade instructions to mautic 4 wrt themes afaict. The whole thing is a bit of a trial and learning from errors, which is why we pushed mautic 4 as a major upgrade (i.e it does not update the app automatically).

      One idea is to take a backup, delete the grapejs theme entirely and restart the app. The app package copies the "latest" code from the release bundle when files are missing. Maybe that fixes the issue.

      mdreiraM Offline
      mdreiraM Offline
      mdreira
      translator
      wrote on last edited by
      #21

      @girish I deleted all mautic translations folder, the themes you commented before and the grapejs plugin. Then I restarted app.

      Mautic took a while to load all the changes (maybe it was the cache), but it worked!

      I can now see everything in Spanish.

      Thank you!

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      • girishG girish

        @mdreira possibly, we need to clean something up in the themes. Unfortunately, mautic has no clear upgrade instructions to mautic 4 wrt themes afaict. The whole thing is a bit of a trial and learning from errors, which is why we pushed mautic 4 as a major upgrade (i.e it does not update the app automatically).

        One idea is to take a backup, delete the grapejs theme entirely and restart the app. The app package copies the "latest" code from the release bundle when files are missing. Maybe that fixes the issue.

        mdreiraM Offline
        mdreiraM Offline
        mdreira
        translator
        wrote on last edited by mdreira
        #22

        @girish I think I have found the problem with the translation of grapejs to Spanish. I don't know if it will happen with other translations.

        This folders was missing: https://prnt.sc/26jrlw7

        When I restart the app upgraded to Mautic 4, those folders are not added inside translations/es

        I hope this helps.

        girishG 1 Reply Last reply
        0
        • mdreiraM mdreira

          @girish I think I have found the problem with the translation of grapejs to Spanish. I don't know if it will happen with other translations.

          This folders was missing: https://prnt.sc/26jrlw7

          When I restart the app upgraded to Mautic 4, those folders are not added inside translations/es

          I hope this helps.

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #23

          @mdreira Interesting find. So, atleast upstream that directory is empty - https://github.com/mautic/mautic/tree/4.x/translations and also in the release zip file - https://github.com/mautic/mautic/releases/tag/4.1.2 . Do you remember if you had to upload the spanish translations yourself?

          mdreiraM 1 Reply Last reply
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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by girish
            #24

            Ah, I see. Per https://docs.mautic.org/en/translations , it seems it downloads translations from Transifex - https://docs.mautic.org/en/translations#how-to-update-a-language .

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            • girishG girish

              @mdreira Interesting find. So, atleast upstream that directory is empty - https://github.com/mautic/mautic/tree/4.x/translations and also in the release zip file - https://github.com/mautic/mautic/releases/tag/4.1.2 . Do you remember if you had to upload the spanish translations yourself?

              mdreiraM Offline
              mdreiraM Offline
              mdreira
              translator
              wrote on last edited by mdreira
              #25

              @girish Do you remember if you had to upload the spanish translations yourself? No, I copied the translations from a clean install of Mautic 4 on Cloudron. In a clean Mautic installation, it does upload the translation folders.

              It would be necessary to check if the grapejs translation files is complete, because there are many words missing to translate into Spanish.

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