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    SOLVED Super admin Console problem

    Chatwoot
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    • C
      cHAp last edited by

      Hi there,

      I have the following problems with Chatwoot. I cannot activate the Super_Admin console as it is in the instructions.
      => https://www.chatwoot.com/docs/self-hosted/monitoring/super-admin-sidekiq

      I used Cloudron with the normal installation via Cloudron Apps Chatwoot and can't get the Super_Admin to work.
      Can someone explain to me exactly how this should work?

      1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        Have you tried to follow the steps mentioned in the link you posted? On Cloudron you can open a webterminal into the app via the Cloudron dashboard and then run the mentioned commands there. If this is a production instance of the app, maybe first create a fresh backup.

        1 Reply Last reply Reply Quote 0
        • C
          cHAp last edited by

          Yes, I have and get the following statement back:

          root@807d143a-8##################55cc2ef4804:/app/code# RAILS_ENV=production bundle exec rails c
[12/16/21 10:37:10 +0000 8##################55cc2ef4804 (295)] INFO : No configuration file loaded, and no configuration found in ENV. For assistance configuring Scout, visit https://docs.scoutapm.com/#ruby-configuration-options
[12/16/21 10:37:10 +0000 8##################55cc2ef4804 (295)] INFO : Scout Agent [4.1.2] Initialized
[12/16/21 10:37:10 +0000 8##################55cc2ef4804 (295)] INFO : Not Loading Instruments
[12/16/21 10:37:10 +0000 8##################55cc2ef4804 (295)] INFO : Scout Agent [4.1.2] Installed
[12/16/21 10:37:10 +0000 8##################55cc2ef4804 (295)] INFO : Monitoring isn't enabled for the [production] environment.
[12/16/21 10:37:10 +0000 8##################55cc2ef4804 (295)] INFO : Agent attempting to load in interactive mode.
[12/16/21 10:37:10 +0000 8##################55cc2ef4804 (295)] INFO : Deferring agent start. Standing by for first request
/root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/application.rb:603:in `validate_secret_key_base': Missing `secret_key_base` for 'production' environment, set this string with `bin/rails credentials:edit` (ArgumentError)
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/application.rb:437:in `secret_key_base'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/devise-4.8.0/lib/devise/secret_key_finder.rb:24:in `key_exists?'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/devise-4.8.0/lib/devise/secret_key_finder.rb:16:in `find'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/devise-4.8.0/lib/devise/rails.rb:37:in `block in <class:Engine>'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/initializable.rb:32:in `instance_exec'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/initializable.rb:32:in `run'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/initializable.rb:61:in `block in run_initializers'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:228:in `block in tsort_each'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:350:in `block (2 levels) in each_strongly_connected_component'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:431:in `each_strongly_connected_component_from'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:349:in `block in each_strongly_connected_component'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:347:in `each'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:347:in `call'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:347:in `each_strongly_connected_component'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:226:in `tsort_each'
        from /root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/tsort.rb:205:in `tsort_each'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/initializable.rb:60:in `run_initializers'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/application.rb:391:in `initialize!'
        from /app/code/config/environment.rb:5:in `<main>'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:23:in `require'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:23:in `block in require_with_bootsnap_lfi'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/loaded_features_index.rb:92:in `register'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:22:in `require_with_bootsnap_lfi'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:31:in `require'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/zeitwerk-2.4.2/lib/zeitwerk/kernel.rb:34:in `require'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/activesupport-6.1.4.1/lib/active_support/dependencies.rb:332:in `block in require'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/activesupport-6.1.4.1/lib/active_support/dependencies.rb:299:in `load_dependency'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/activesupport-6.1.4.1/lib/active_support/dependencies.rb:332:in `require'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/application.rb:367:in `require_environment!'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/command/actions.rb:28:in `require_environment!'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/command/actions.rb:15:in `require_application_and_environment!'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/commands/console/console_command.rb:101:in `perform'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/thor-1.1.0/lib/thor/command.rb:27:in `run'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/thor-1.1.0/lib/thor/invocation.rb:127:in `invoke_command'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/thor-1.1.0/lib/thor.rb:392:in `dispatch'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/command/base.rb:69:in `perform'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/command.rb:48:in `invoke'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/railties-6.1.4.1/lib/rails/commands.rb:18:in `<main>'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:23:in `require'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:23:in `block in require_with_bootsnap_lfi'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/loaded_features_index.rb:92:in `register'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:22:in `require_with_bootsnap_lfi'
        from /root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:31:in `require'
        from bin/rails:4:in `<main>'
          v_shnu 1 Reply Last reply Reply Quote 0
          • v_shnu
            v_shnu @cHAp last edited by v_shnu

            @chap @nebulon My guess is this is due to the location of the .env file right now. It should be at /app/code/.env.

            an MR for the same --> https://git.cloudron.io/cloudron/chatwoot-app/-/merge_requests/1

            This also means env variable set using .env were not taking effect. Have there been users reporting issues related to that ?

            nebulon 1 Reply Last reply Reply Quote 0
            • nebulon
              nebulon Staff @v_shnu last edited by

              @v_shnu thanks for the merge-request. I have built a new package version and this is published now. @cHAp can you check if this solves your issue after updating?

              C 1 Reply Last reply Reply Quote 1
              • C
                cHAp @nebulon last edited by cHAp

                @nebulon Hi there,
                very dear thanks! Now that looks like it should be, am I assuming?

                root@8+++++++55cc2ef4804:/app/code# RAILS_ENV=production bundle exec rails c
[12/16/21 18:17:01 +0000 8+++++++55cc2ef4804 (53)] INFO : No configuration file loaded, and no configuration found in ENV. For assistance configuring Scout, visit https://docs.scoutapm.com/#ruby-configuration-options
[12/16/21 18:17:01 +0000 8+++++++55cc2ef4804 (53)] INFO : Scout Agent [4.1.2] Initialized
[12/16/21 18:17:01 +0000 +++++++55cc2ef4804 (53)] INFO : Not Loading Instruments
[12/16/21 18:17:01 +0000 8+++++++55cc2ef4804 (53)] INFO : Scout Agent [4.1.2] Installed
[12/16/21 18:17:01 +0000 8+++++++55cc2ef4804 (53)] INFO : Monitoring isn't enabled for the [production] environment.
[12/16/21 18:17:01 +0000 8+++++++55cc2ef4804 (53)] INFO : Agent attempting to load in interactive mode.
[12/16/21 18:17:01 +0000 8+++++++55cc2ef4804 (53)] INFO : Deferring agent start. Standing by for first request
W, [2021-12-16T18:17:03.020736 #53]  WARN -- : Creating scope :open. Overwriting existing method Conversation.open.
Loading production environment (Rails 6.1.4.1)
irb(main):001:0>

                Why is that now?

                irb(main):001:0> s = SuperAdmin.create!(email: "mail@########.de", password: "##########")
/root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/activerecord-6.1.4.1/lib/active_record/connection_adapters/postgresql_adapter.rb:83:in `rescue in new_client': connection to server at "localhost" (127.0.0.1), port 5432 failed: Connection refused (ActiveRecord::ConnectionNotEstablished)
        Is the server running on that host and accepting TCP/IP connections?
connection to server at "localhost" (::1), port 5432 failed: Cannot assign requested address
        Is the server running on that host and accepting TCP/IP connections?
/root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/pg-1.2.3/lib/pg.rb:58:in `initialize': connection to server at "localhost" (127.0.0.1), port 5432 failed: Connection refused (PG::ConnectionBad)
        Is the server running on that host and accepting TCP/IP connections?
connection to server at "localhost" (::1), port 5432 failed: Cannot assign requested address
        Is the server running on that host and accepting TCP/IP connections?
                girish 1 Reply Last reply Reply Quote 0
                • girish
                  girish Staff @cHAp last edited by girish

                  @chap not 100% sure, but can you set -o allexport; source /app/data/env; set +o allexport and then try the rails console again?

                  We have to put this in the docs if that works.

                  C 1 Reply Last reply Reply Quote 0
                  • C
                    cHAp @girish last edited by cHAp

                    @girish Doesn't seem to work, does it?

                    root@8074804:/app/code# RAILS_ENV=production bundle exec rails c
[12/16/21 22:33:09 +0000 8074804 (71)] INFO : No configuration file loaded, and no configuration found in ENV. For assistance configuring Scout, visit https://docs.scoutapm.com/#ruby-configuration-options
[12/16/21 22:33:09 +0000 8074804 (71)] INFO : Scout Agent [4.1.2] Initialized
[12/16/21 22:33:09 +0000 8074804 (71)] INFO : Not Loading Instruments
[12/16/21 22:33:09 +0000 8074804 (71)] INFO : Scout Agent [4.1.2] Installed
[12/16/21 22:33:09 +0000 8074804 (71)] INFO : Monitoring isn't enabled for the [production] environment.
[12/16/21 22:33:09 +0000 8074804 (71)] INFO : Agent attempting to load in interactive mode.
[12/16/21 22:33:09 +0000 8074804 (71)] INFO : Deferring agent start. Standing by for first request
W, [2021-12-16T22:33:11.046679 #71]  WARN -- : Creating scope :open. Overwriting existing method Conversation.open.
Loading production environment (Rails 6.1.4.1)


irb(main):001:0> set -o allexport; source /app/data/env; set +o allexport
/root/.rbenv/versions/3.0.2/lib/ruby/3.0.0/irb/workspace.rb:116:in `eval': (irb):1: syntax error, unexpected local variable or method, expecting `do' or '{' or '(' (SyntaxError)
set -o allexport; source /app/data/env; set +...
       ^~~~~~~~~
(irb):1: unknown regexp options - data
... -o allexport; source /app/data/env; set +o allexport
...                          ^~~~~
(irb):1: syntax error, unexpected local variable or method, expecting `do' or '{' or '('
.../app/data/env; set +o allexport
...                      ^~~~~~~~~



irb(main):002:0> s = SuperAdmin.create!(email: "mail@#####.de", password: "PASSWORD")
/root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/activerecord-6.1.4.1/lib/active_record/connection_adapters/postgresql_adapter.rb:83:in `rescue in new_client': connection to server at "localhost" (127.0.0.1), port 5432 failed: Connection refused (ActiveRecord::ConnectionNotEstablished)
        Is the server running on that host and accepting TCP/IP connections?
connection to server at "localhost" (::1), port 5432 failed: Cannot assign requested address
        Is the server running on that host and accepting TCP/IP connections?
/root/.rbenv/versions/3.0.2/lib/ruby/gems/3.0.0/gems/pg-1.2.3/lib/pg.rb:58:in `initialize': connection to server at "localhost" (127.0.0.1), port 5432 failed: Connection refused (PG::ConnectionBad)
        Is the server running on that host and accepting TCP/IP connections?
connection to server at "localhost" (::1), port 5432 failed: Cannot assign requested address
        Is the server running on that host and accepting TCP/IP connections?
irb(main):003:0>

                    If I enter the command in front of the rails, there is no output! If I go to Rails, I'm in there, but I can't set up a Super_Admin. Mistake the same!

                    girish 1 Reply Last reply Reply Quote 0
                    • girish
                      girish Staff @cHAp last edited by girish

                      @chap a temporary workaround.

                      • Open a Web Terminal
                      • Run in the terminal/bash (and not inside rails console)
                      export POSTGRES_DATABASE="${CLOUDRON_POSTGRESQL_DATABASE}"
export POSTGRES_USERNAME="${CLOUDRON_POSTGRESQL_USERNAME}"
export POSTGRES_PASSWORD="${CLOUDRON_POSTGRESQL_PASSWORD}"
export POSTGRES_HOST="${CLOUDRON_POSTGRESQL_HOST}"
export POSTGRES_PORT="${CLOUDRON_POSTGRESQL_PORT}"

                      IMPORTANT: do not run the above commands inside the rails console. It should be in the initial bash shell.

                      • Now open the rails console:
                      # RAILS_ENV=production bundle exec rails c

                      I can confirm the above works

                      C 1 Reply Last reply Reply Quote 1
                      • C
                        cHAp @girish last edited by

                        @girish Hi there,
                        Thank you very much! Can confirm it too! Everything looks much, much better and the login also works in Super_Admin!

                        Connecting...
If you resize the browser window, press Ctrl+D to start a new session with the current size.
root@807d143a-f55cc2ef4804:/app/code# export POSTGRES_DATABASE="${CLOUDRON_POSTGRESQL_DATABASE}"
root@807d143a-f55cc2ef4804:/app/code# export POSTGRES_USERNAME="${CLOUDRON_POSTGRESQL_USERNAME}"
root@807d143a-f55cc2ef4804:/app/code# export POSTGRES_PASSWORD="${CLOUDRON_POSTGRESQL_PASSWORD}"
root@807d143a-f55cc2ef4804:/app/code# export POSTGRES_HOST="${CLOUDRON_POSTGRESQL_HOST}"
root@807d143a-f55cc2ef4804:/app/code# export POSTGRES_PORT="${CLOUDRON_POSTGRESQL_PORT}"
root@807d143a-f55cc2ef4804:/app/code# RAILS_ENV=production bundle exec rails c
[12/17/21 09:41:06 +0000 807d143a-f55cc2ef4804 (111)] INFO : No configuration file loaded, and no configuration found in ENV. For assistance configuring Scout, visit https://docs.scoutapm.com/#ruby-configuration-options
[12/17/21 09:41:06 +0000 807d143a-f55cc2ef4804 (111)] INFO : Scout Agent [4.1.2] Initialized
[12/17/21 09:41:06 +0000 807d143a-f55cc2ef4804 (111)] INFO : Not Loading Instruments
[12/17/21 09:41:06 +0000 807d143a-f55cc2ef4804 (111)] INFO : Scout Agent [4.1.2] Installed
[12/17/21 09:41:06 +0000 807d143a-f55cc2ef4804 (111)] INFO : Monitoring isn't enabled for the [production] environment.
[12/17/21 09:41:06 +0000 807d143a-f55cc2ef4804 (111)] INFO : Agent attempting to load in interactive mode.
[12/17/21 09:41:06 +0000 807d143a-f55cc2ef4804 (111)] INFO : Deferring agent start. Standing by for first request
W, [2021-12-17T09:41:07.947941 #111]  WARN -- : Creating scope :open. Overwriting existing method Conversation.open.
Loading production environment (Rails 6.1.4.1)
irb(main):001:0> s = SuperAdmin.create!(email: "E_MAIL_ADRESSE", password: PASSWORD")
=> #<SuperAdmin id: 1, email: "E_MAIL_ADRESSE", created_at: "2021-12-17 09:41:39.296219000 +0000", updated_at: "2021-12-17 09:41:39.296219000 +0000">
irb(main):002:0> quit
root@807d143a-f55cc2ef4804:/app/code#
                        1 Reply Last reply Reply Quote 1
                        • girish
                          girish Staff last edited by

                          The latest package fixes this. Docs are at https://docs.cloudron.io/apps/chatwoot/#rails-console

                          1 Reply Last reply Reply Quote 2
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