Can someone explain why my site wont load?

[Charaoh]

I switched from Webmin to Cloudron for easier app management but for some reason my app will not stay active. I've removed and reinstalled it twice, increased memory limit and cleared cache but both times my site crashed. The first time I received an error saying to try again later. I waited an hour, came back and now the actual site and the My panel won't load for me. What should I do? https://anime-blast.com/(Site url)

[girish]

@charaoh I am unable to connect to the site as well. Just to help debug:

• Currently, the DNS of that domain is pointing to 109.235.xx.yy (run host anime-blast.com on your PC/Mac). Is this the IP of your Cloudron?
• If it is, then do you have a Cloud firewall that is blocking IPs?
• If no Cloud firewall, then next is to check if nginx is running on the server. systemctl status nginx . Does it say running?

If all the above are sorted out, then we can debug more into whether it's some app issue.

[Charaoh]

@girish Thanks Girish, all of those have been checked and yes that is my VPS IP address and I have nginx running and firewall configured. What I just noticed is when I try to upload my db file to phpmyadmin, the site crashed. So I followed the steps to upload to the tmp folder, and try to source it from there but I keep getting an error saying no file is found, and when I ssh into my vps and check the tmp folder I dont see the sql file I uploaded. So what I think is crashing my site is maybe memory, but its strange because I am using 16GB of memory.

Also the only way to get my site working again is to reboot the server.

[girish]

@charaoh On Cloudron each app runs in a container. So apps cannot access the host (ssh) and vice versa.

You can instead upload the files and access the files using the Web Terminal - https://docs.cloudron.io/apps/#web-terminal . This "terminal" is run in the context of the app container.