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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Connection Reset

Connection Reset

Scheduled Pinned Locked Moved Solved Support
nginxapache
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    • S Offline
      S Offline
      SolarSimon
      wrote on last edited by girish
      #1

      Hi there,
      I have some trouble with my server.
      When I want to connect to cloudron my browser says: ERR_CONNECTION_RESET

      What I did:

      • My Server is running at hetzner, I did a rescale.
      • I wanted to use my domain for a different Server, so changed DNS configuration. And returned to original setting.

      Since than, I'm having the connection Issue.

      What I tried:

      • I did not find a solution so I reinstalled cloudron
      • I wannted to upload and restore my backups, but apparently it's not that easy
      • With snapshot of my Server I returned to the "connection_reset" state

      Any suggestions to fix connection?
      Or to setup and restore?

      nebulonN 1 Reply Last reply
      0
      • S SolarSimon

        Hi there,
        I have some trouble with my server.
        When I want to connect to cloudron my browser says: ERR_CONNECTION_RESET

        What I did:

        • My Server is running at hetzner, I did a rescale.
        • I wanted to use my domain for a different Server, so changed DNS configuration. And returned to original setting.

        Since than, I'm having the connection Issue.

        What I tried:

        • I did not find a solution so I reinstalled cloudron
        • I wannted to upload and restore my backups, but apparently it's not that easy
        • With snapshot of my Server I returned to the "connection_reset" state

        Any suggestions to fix connection?
        Or to setup and restore?

        nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        @solarsimon have you checked the various things we mention at https://docs.cloudron.io/troubleshooting/#unreachable-dashboard ?

        If those don't help in your case, maybe you can send us a mail to support@cloudron.io with further details about your domain and possibly enable remote SSH for us to debug this directly.

        S 1 Reply Last reply
        0
        • nebulonN nebulon

          @solarsimon have you checked the various things we mention at https://docs.cloudron.io/troubleshooting/#unreachable-dashboard ?

          If those don't help in your case, maybe you can send us a mail to support@cloudron.io with further details about your domain and possibly enable remote SSH for us to debug this directly.

          S Offline
          S Offline
          SolarSimon
          wrote on last edited by
          #3

          @nebulon said in Connection Reset:

          have you checked the various things we mention at https://docs.cloudron.io/troubleshooting/#unreachable-dashboard ?

          I did it again with some more fokus.
          Result: nginx wasn't active.
          I found out port 80 already in use. Apache is installed

          I did these steps and cloudron was back online

          netstat -tulpn | grep --color :u6e80: 
          fuser -k 80/tcp
          nginx -t
          service nginx start
          

          But after restart of the server, same issue.
          Where is apache coming from? I operated this server only by cloudron.
          Last action there, I installed git lab.

          So now I have to stop apache and start nginx after every reboot.
          Should i remove apache?

          apt purge apache2
          
          girishG 1 Reply Last reply
          0
          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            apache should not be installed. Have you installed anything on the side besides Cloudron on your server? This is generally not supported due to issues like you hit here. Sometimes though the VPS provider images come with extra packages though. Would be good to understand if this is the case for you?

            1 Reply Last reply
            0
            • S SolarSimon

              @nebulon said in Connection Reset:

              have you checked the various things we mention at https://docs.cloudron.io/troubleshooting/#unreachable-dashboard ?

              I did it again with some more fokus.
              Result: nginx wasn't active.
              I found out port 80 already in use. Apache is installed

              I did these steps and cloudron was back online

              netstat -tulpn | grep --color :u6e80: 
              fuser -k 80/tcp
              nginx -t
              service nginx start
              

              But after restart of the server, same issue.
              Where is apache coming from? I operated this server only by cloudron.
              Last action there, I installed git lab.

              So now I have to stop apache and start nginx after every reboot.
              Should i remove apache?

              apt purge apache2
              
              girishG Do not disturb
              girishG Do not disturb
              girish
              Staff
              wrote on last edited by
              #5

              @solarsimon said in Connection Reset:

              apt purge apache2

              yes, in addition, you might have to stop the apache2 service using systemctl stop apache2 and maybe also systemctl disable apache2 for good measure . After that, systemctl restart nginx should have nginx running.

              S 1 Reply Last reply
              1
              • girishG girish

                @solarsimon said in Connection Reset:

                apt purge apache2

                yes, in addition, you might have to stop the apache2 service using systemctl stop apache2 and maybe also systemctl disable apache2 for good measure . After that, systemctl restart nginx should have nginx running.

                S Offline
                S Offline
                SolarSimon
                wrote on last edited by
                #6

                I did a clean installation and restored a backup.
                Since than, everything is working fine.
                Thanks

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