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    How to trigger IMAP import

    Chatwoot
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    • MooCloud_Matt
      MooCloud_Matt last edited by

      Imap import is too too slow, I think every 5 (or more) mins, is possible or have any of you found a way to trigger it more often with a cron maybe?

      Matteo. R.
      Founder and Tech-Support Manager.
      MooCloud MSP
      Swiss Managed Service Provider

      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @MooCloud_Matt last edited by

        @MooCloud_Matt Good question, have you checked the upstream project already? We can fix the package as needed.

        MooCloud_Matt 1 Reply Last reply Reply Quote 0
        • MooCloud_Matt
          MooCloud_Matt @girish last edited by

          @girish
          Yes i did and it's poorly documented how IMAP import works.
          I think that the IMAP pool should be even every minute as for freescout.

          Matteo. R.
          Founder and Tech-Support Manager.
          MooCloud MSP
          Swiss Managed Service Provider

          girish 1 Reply Last reply Reply Quote 0
          • girish
            girish Staff @MooCloud_Matt last edited by

            @MooCloud_Matt So, is there a way to change the import interval for chatwoot?

            MooCloud_Matt 2 Replies Last reply Reply Quote 0
            • MooCloud_Matt
              MooCloud_Matt @girish last edited by

              @girish
              yes, found it.

              https://github.com/chatwoot/chatwoot/blob/e730804b4888fa0fc21fb1681f4e2a53d752e645/config/schedule.yml#L18

              Matteo. R.
              Founder and Tech-Support Manager.
              MooCloud MSP
              Swiss Managed Service Provider

              1 Reply Last reply Reply Quote 1
              • MooCloud_Matt
                MooCloud_Matt @girish last edited by

                @girish
                Do you think is possible to change it at cloudron lvl the import time ?

                Matteo. R.
                Founder and Tech-Support Manager.
                MooCloud MSP
                Swiss Managed Service Provider

                girish 1 Reply Last reply Reply Quote 0
                • girish
                  girish Staff @MooCloud_Matt last edited by

                  @MooCloud_Matt Do you think you can ask them what is the best way to increase the polling interval here - https://github.com/chatwoot/chatwoot/discussions ? We can of course make schedule.yml editable on the Cloudron side but the changes will need to be then merged across upgrades. So, would be best to ask this upstream first.

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