Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Nextcloud
  3. Sending emails (password reset, notifications) in Nextcloud stopped working

Sending emails (password reset, notifications) in Nextcloud stopped working

Scheduled Pinned Locked Moved Solved Nextcloud
emailnextcloudcredentials
10 Posts 4 Posters 1.9k Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • ei8fdbE Offline
    ei8fdbE Offline
    ei8fdb
    wrote on last edited by ei8fdb
    #1

    Hi all,

    I'm scratching my head as I don't know what's gone wrong. This started occuring just now.

    TL;DR: whats the password that is configured for Nextcloud to send emails?

    I'm posting this in Nextcloud app as it's shown up here. Maybe it's Cloudron app related? I'm unsure.

    The issue is the email credentials to send email via the Cloudron email server are no longer valid.

    When I check in the config.php (/app/data/config) of the Nextcloud container I see what I presume is a hashed password, so that's obviously no use to me!

    The email server setup part of Nextcloud settings (domain/settings/admin) shows this error:

    A problem occurred while sending the email. Please revise your settings. (Error: Failed to authenticate on SMTP server with username "nextcloud@cloudron-domain.tld" using 1 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Authentication failed ".)

    Can be seen here:
    Screenshot 2022-03-10 at 13.28.22.png

    My issue is I don't know what they were, or should be, as it's always just worked.

    Any suggestions or advice is welcome! Thanks.

    ei8fdbE 1 Reply Last reply
    0
    • nebulonN nebulon

      @ei8fdb first of all regarding the email, those credentials for transactional emails are injected as env variables during app startup. So them being overwritten on app restart is intended.

      For the cron, can you open a terminal into the app and run the scheduler manually? /app/pkg/cron.sh

      ei8fdbE Offline
      ei8fdbE Offline
      ei8fdb
      wrote on last edited by
      #5

      @nebulon said in Sending emails (password reset, notifications) in Nextcloud stopped working:

      @ei8fdb first of all regarding the email, those credentials for transactional emails are injected as env variables during app startup. So them being overwritten on app restart is intended.

      OK, that explains it. I thought it was somehow managed by Cloudron but didn't know how.

      For the cron, can you open a terminal into the app and run the scheduler manually? /app/pkg/cron.sh

      Yep, it seems as I can.

      root@container-id:/# /app/pkg/cron.sh
      => Run cron job
      root@container-id:/#
      
      ei8fdbE 1 Reply Last reply
      0
      • ei8fdbE ei8fdb

        Hi all,

        I'm scratching my head as I don't know what's gone wrong. This started occuring just now.

        TL;DR: whats the password that is configured for Nextcloud to send emails?

        I'm posting this in Nextcloud app as it's shown up here. Maybe it's Cloudron app related? I'm unsure.

        The issue is the email credentials to send email via the Cloudron email server are no longer valid.

        When I check in the config.php (/app/data/config) of the Nextcloud container I see what I presume is a hashed password, so that's obviously no use to me!

        The email server setup part of Nextcloud settings (domain/settings/admin) shows this error:

        A problem occurred while sending the email. Please revise your settings. (Error: Failed to authenticate on SMTP server with username "nextcloud@cloudron-domain.tld" using 1 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Authentication failed ".)

        Can be seen here:
        Screenshot 2022-03-10 at 13.28.22.png

        My issue is I don't know what they were, or should be, as it's always just worked.

        Any suggestions or advice is welcome! Thanks.

        ei8fdbE Offline
        ei8fdbE Offline
        ei8fdb
        wrote on last edited by
        #2

        OK after a reboot the email settings have reverted (at least the indication of the length of the password is reset to what it was before).

        But (there's always a but in these things, right?), now I have this:

        Background jobs Last job execution ran 14 minutes ago. Something seems wrong.

        7403acdb-de5f-4404-8917-328a35e6b1fd-image.png

        I'm digging around the logs but not found anything yet.

        nebulonN ei8fdbE jdaviescoatesJ 3 Replies Last reply
        0
        • ei8fdbE ei8fdb

          OK after a reboot the email settings have reverted (at least the indication of the length of the password is reset to what it was before).

          But (there's always a but in these things, right?), now I have this:

          Background jobs Last job execution ran 14 minutes ago. Something seems wrong.

          7403acdb-de5f-4404-8917-328a35e6b1fd-image.png

          I'm digging around the logs but not found anything yet.

          nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #3

          @ei8fdb first of all regarding the email, those credentials for transactional emails are injected as env variables during app startup. So them being overwritten on app restart is intended.

          For the cron, can you open a terminal into the app and run the scheduler manually? /app/pkg/cron.sh

          ei8fdbE 1 Reply Last reply
          1
          • ei8fdbE ei8fdb

            OK after a reboot the email settings have reverted (at least the indication of the length of the password is reset to what it was before).

            But (there's always a but in these things, right?), now I have this:

            Background jobs Last job execution ran 14 minutes ago. Something seems wrong.

            7403acdb-de5f-4404-8917-328a35e6b1fd-image.png

            I'm digging around the logs but not found anything yet.

            ei8fdbE Offline
            ei8fdbE Offline
            ei8fdb
            wrote on last edited by
            #4

            I'm trying to implement the crontab as documented in Nextcloud documentation but each time I edit the www-data user crontab (crontab -u www-data -e) to add the line:

            */5 * * * * php -f /app/code/cron.php

            and then query it (crontab -u www-data -l), it returns:

            root@container-id:/# crontab -u www-data -l no crontab for www-data

            so I am stuck again...?

            Should I not be able to edit the www-data user crontab?

            1 Reply Last reply
            0
            • nebulonN nebulon

              @ei8fdb first of all regarding the email, those credentials for transactional emails are injected as env variables during app startup. So them being overwritten on app restart is intended.

              For the cron, can you open a terminal into the app and run the scheduler manually? /app/pkg/cron.sh

              ei8fdbE Offline
              ei8fdbE Offline
              ei8fdb
              wrote on last edited by
              #5

              @nebulon said in Sending emails (password reset, notifications) in Nextcloud stopped working:

              @ei8fdb first of all regarding the email, those credentials for transactional emails are injected as env variables during app startup. So them being overwritten on app restart is intended.

              OK, that explains it. I thought it was somehow managed by Cloudron but didn't know how.

              For the cron, can you open a terminal into the app and run the scheduler manually? /app/pkg/cron.sh

              Yep, it seems as I can.

              root@container-id:/# /app/pkg/cron.sh
              => Run cron job
              root@container-id:/#
              
              ei8fdbE 1 Reply Last reply
              0
              • ei8fdbE ei8fdb

                @nebulon said in Sending emails (password reset, notifications) in Nextcloud stopped working:

                @ei8fdb first of all regarding the email, those credentials for transactional emails are injected as env variables during app startup. So them being overwritten on app restart is intended.

                OK, that explains it. I thought it was somehow managed by Cloudron but didn't know how.

                For the cron, can you open a terminal into the app and run the scheduler manually? /app/pkg/cron.sh

                Yep, it seems as I can.

                root@container-id:/# /app/pkg/cron.sh
                => Run cron job
                root@container-id:/#
                
                ei8fdbE Offline
                ei8fdbE Offline
                ei8fdb
                wrote on last edited by ei8fdb
                #6

                This is looking like some temporary issue which was fixed by the Cloudron (not server) reboot.

                @nebulon can you tell me how often that cron gets run (by default)?

                girishG 1 Reply Last reply
                0
                • ei8fdbE ei8fdb

                  This is looking like some temporary issue which was fixed by the Cloudron (not server) reboot.

                  @nebulon can you tell me how often that cron gets run (by default)?

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @ei8fdb Every 5 minutes - https://git.cloudron.io/cloudron/nextcloud-app/-/blob/master/CloudronManifest.json#L31

                  ei8fdbE 1 Reply Last reply
                  0
                  • girishG girish

                    @ei8fdb Every 5 minutes - https://git.cloudron.io/cloudron/nextcloud-app/-/blob/master/CloudronManifest.json#L31

                    ei8fdbE Offline
                    ei8fdbE Offline
                    ei8fdb
                    wrote on last edited by
                    #8

                    OK thanks @girish.

                    1 Reply Last reply
                    0
                    • ei8fdbE ei8fdb

                      OK after a reboot the email settings have reverted (at least the indication of the length of the password is reset to what it was before).

                      But (there's always a but in these things, right?), now I have this:

                      Background jobs Last job execution ran 14 minutes ago. Something seems wrong.

                      7403acdb-de5f-4404-8917-328a35e6b1fd-image.png

                      I'm digging around the logs but not found anything yet.

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #9

                      @ei8fdb said in Sending emails (password reset, notifications) in Nextcloud stopped working:

                      OK after a reboot the email settings have reverted (at least the indication of the length of the password is reset to what it was before).

                      But (there's always a but in these things, right?), now I have this:

                      Background jobs Last job execution ran 14 minutes ago. Something seems wrong.

                      7403acdb-de5f-4404-8917-328a35e6b1fd-image.png

                      I'm digging around the logs but not found anything yet.

                      I'm getting this exact issue in my Nextclouds right now.

                      @girish possibly related to the all the other issues? or not?

                      I use Cloudron with Gandi & Hetzner

                      girishG 1 Reply Last reply
                      0
                      • jdaviescoatesJ jdaviescoates

                        @ei8fdb said in Sending emails (password reset, notifications) in Nextcloud stopped working:

                        OK after a reboot the email settings have reverted (at least the indication of the length of the password is reset to what it was before).

                        But (there's always a but in these things, right?), now I have this:

                        Background jobs Last job execution ran 14 minutes ago. Something seems wrong.

                        7403acdb-de5f-4404-8917-328a35e6b1fd-image.png

                        I'm digging around the logs but not found anything yet.

                        I'm getting this exact issue in my Nextclouds right now.

                        @girish possibly related to the all the other issues? or not?

                        girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #10

                        @jdaviescoates Yes, cron not working is a symptom of docker not working (stuck in configuring)

                        1 Reply Last reply
                        0
                        Reply
                        • Reply as topic
                        Log in to reply
                        • Oldest to Newest
                        • Newest to Oldest
                        • Most Votes


                        • Login

                        • Don't have an account? Register

                        • Login or register to search.
                        • First post
                          Last post
                        0
                        • Categories
                        • Recent
                        • Tags
                        • Popular
                        • Bookmarks
                        • Search